# Discussion Discussion is a two-way communication feature in the Service Portal AI Ticket menu that enables interaction between you as the user and the Cloudeka support team regarding the ongoing ticket. This feature also allows file uploads in specific formats (such as .png, .pdf, .docx, etc.) with a maximum file size of 10 MB. You can follow the steps in the sub-section [Disccussion with Cloudeka Support Team](https://docs.cloudeka.ai/service-portal-ai/ticket/discussion-with-cloudeka-support-team). --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.cloudeka.ai/guidance-for-individual/service-portal-ai/ticket/detail-ticket/discussion.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.