> For the complete documentation index, see [llms.txt](https://docs.cloudeka.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cloudeka.ai/guidance-for-individual/service-portal-ai/ticket/detail-ticket/discussion.md).

# Discussion

Discussion is a two-way communication feature in the Service Portal AI Ticket menu that enables interaction between you as the user and the Cloudeka support team regarding the ongoing ticket. This feature also allows file uploads in specific formats (such as .png, .pdf, .docx, etc.) with a maximum file size of 10 MB. You can follow the steps in the sub-section [Disccussion with Cloudeka Support Team](https://docs.cloudeka.ai/service-portal-ai/ticket/discussion-with-cloudeka-support-team).