> For the complete documentation index, see [llms.txt](https://docs.cloudeka.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cloudeka.ai/guidance-for-individual/service-portal-ai/ticket/discussion-with-team-support-cloudeka.md).

# Discussion with Team Support Cloudeka

On the **Ticket** page, select the ticket for which you want to view data information by clicking the ticket label in the **Subject** column.

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On the **Ticket Details** page, you can send a message to the Cloudeka Support Team and upload files related to the issue you are experiencing while using the Service Portal AI. Press the **Submit** button to send.

<figure><img src="/files/Y436jNZCsURxrex3P1E8" alt=""><figcaption></figcaption></figure>

A notification will appear *"Comment has been successfully submitted!".* You can then wait for a response from the team to resolve the issue you are currently facing.

<figure><img src="/files/K8pl2KKsGPoDu62QbG3G" alt=""><figcaption></figcaption></figure>