# Escalation Ticket

The **Escalation** feature is available in the **Ticket** menu of the Service Portal AI. When this feature is activated, the system will automatically send a notification to the **Operational Manager** and escalate the issue up to the **Director** level until the ticket is resolved. To use this feature, follow these steps:

* On the **Ticket** page in the Service Portal AI, after successfully creating a ticket, click the **Subject** of the ticket from the ticket list.

<figure><img src="/files/a9q9o6PpBHucUXKmPzDp" alt=""><figcaption></figcaption></figure>

* On the **Detail Ticket** page, click the **Escalation** button.

<figure><img src="/files/4Ob0lBsvfxNPOuhUpSGd" alt=""><figcaption></figcaption></figure>

* A confirmation window titled **Escalation Confirmation** will appear. It informs you that if you proceed, the system will automatically notify the Operational Manager and escalate the issue up to the Director level until the ticket is closed. Click **Confirm** button to proceed with the escalation process, or click **Cancel** button to abort the escalation.

<figure><img src="/files/cc1TdHEoJYRgZd4P3k0D" alt=""><figcaption></figcaption></figure>


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