Sign Up

To start using Service Portal AI, you must first create an account. You can register using either an email address or the Sign up with Google option. After completing the registration process, you must verify your email address and complete the initial account setup before accessing the platform services.

Sign Up with Email

To access Service Portal AI, you must first create an account. Open the Service Portal AI website at https://ai.cloudeka.id using your browser, then click the Sign Up button.

On the Sign Up page, complete all required fields by providing your Full Name, Email Address, Password, and Phone Number.

Before proceeding, review the Terms of Service and Privacy Policy. By creating an account, you agree to these terms and policies.

After completing the required information, click Sign Up to continue the registration process

Verify Email

After completing the registration process, a Congratulations! page will be displayed, indicating that your account has been created successfully.

A verification email will be sent to the email address you used during registration. Open your inbox and follow the instructions in the email to verify and activate your account.

If you do not receive the verification email, click Resend verification email to request a new verification email.

After verifying your email address, click Go to Sign In to proceed with the initial account setup process.

Set Up Account Type

After signing in for the first time, the Set Up Account Type page is displayed.

Choose the account type that best matches your intended usage.

• Individual accounts are intended for personal use, learning, and managing personal projects.

• Enterprise accounts are intended for business use, team collaboration, and enterprise-grade services.

To continue with an Individual account, click Continue as Individual.

On the Personal Information page, enter the required details, including Full Name, Phone Number, Country, City, and Address, then click Continue.

After that, a window for Multi-Factor Authentication Required activation will appear. Click the Active Multi-Factor Authentication.

The Confirm Password window will then be displayed, enter your current password and click the Confirm button to proceed with the MFA activation.

In the next step, you can download an authentication app on your smartphone. This guide only demonstrates the use of Google Authenticator and Microsoft Authenticator. For Android smartphone users, here are the links for Google Authenticator and Microsoft Authenticator. For iOS smartphone users, here are the links for Google Authenticator and Microsoft Authenticator.

After completing the onboarding process, you can continue to the Service Portal AI dashboard and start using the available services.

For Individual accounts, a default project is automatically created during the onboarding process. Once the project is available, select the project to continue to the dashboard.