# Sign Up
To start using Service Portal AI, you must first create an account. You can register using either an email address or the Sign up with Google option. After completing the registration process, you must verify your email address and complete the initial account setup before accessing the platform services.
## Sign Up with Email
To access Service Portal AI, you must first create an account. Open the Service Portal AI website at [https://ai.cloudeka.id](https://ai.cloudeka.id/) using your browser, then click the **Sign Up** button.
On the **Sign Up** page, complete all required fields by providing your **Full Name**, **Email Address**, **Password**, and **Phone Number**.
Before proceeding, review the **Terms of Service** and **Privacy Policy**. By creating an account, you agree to these terms and policies.
After completing the required information, click **Sign Up** to continue the registration process
## Verify Email
After completing the registration process, a **Congratulations!** page will be displayed, indicating that your account has been created successfully.
A verification email will be sent to the email address you used during registration. Open your inbox and follow the instructions in the email to verify and activate your account.
If you do not receive the verification email, click **Resend verification email** to request a new verification email.
After verifying your email address, click **Go to Sign In** to proceed with the initial account setup process.
## Set Up Account Type
After signing in for the first time, the **Set Up Account Type** page is displayed.
Choose the account type that best matches your intended usage.
* Individual accounts are intended for personal use, learning, and managing personal projects.
* Enterprise accounts are intended for business use, team collaboration, and enterprise-grade services.
To continue with an Individual account, click **Continue as Individual**.
On the **Personal Information** page, enter the required details, including **Full Name**, **Phone Number**, **Country**, **City**, and **Address**, then click **Continue**.
After that, a window for Multi-Factor Authentication Required activation will appear. Click the **Active Multi-Factor Authentication**.
The Confirm Password window will then be displayed, enter your current password and click the Confirm button to proceed with the MFA activation.
In the next step, you can download an authentication app on your smartphone. This guide only demonstrates the use of Google Authenticator and Microsoft Authenticator. For Android smartphone users, here are the links for [Google Authenticator](https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2) and [Microsoft Authenticator](https://play.google.com/store/apps/details?id=com.azure.authenticator). For iOS smartphone users, here are the links for [Google Authenticator](https://apps.apple.com/us/app/google-authenticator/id388497605) and [Microsoft Authenticator](https://apps.apple.com/us/app/microsoft-authenticator/id983156458).
After completing the onboarding process, you can continue to the Service Portal AI dashboard and start using the available services.
{% hint style="info" %}
For Individual accounts, a default project is automatically created during the onboarding process. Once the project is available, select the project to continue to the dashboard.
{% endhint %}
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