> For the complete documentation index, see [llms.txt](https://docs.cloudeka.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cloudeka.ai/guideline-for-individual/service-portal-ai/ticket/detail-ticket/worklogs.md).

# Worklogs

**Worklog** is a feature in the Service Portal AI Ticket menu that displays records of work duration logged by the support team while handling the ticket. The information shown includes **Owner**, **Time Taken**, **Start Time**, **End Time**, and **Type**.

<figure><img src="https://content.gitbook.com/content/dRGHNSPw8ps5rkLJZT3A/blobs/ReT2s25DTSzhq5mY0DEF/image.png" alt=""><figcaption></figcaption></figure>

<p align="center">Tab worklogs</p>

To view the detailed worklog, press the **Detail** button.

<figure><img src="https://content.gitbook.com/content/dRGHNSPw8ps5rkLJZT3A/blobs/wY2FsZqt73TUCHApD6sB/image.png" alt=""><figcaption></figcaption></figure>

<p align="center">Worklogs detail</p>

<figure><img src="https://content.gitbook.com/content/dRGHNSPw8ps5rkLJZT3A/blobs/w0f8VeiMD1PgRgKInqiA/image.png" alt=""><figcaption></figcaption></figure>

<p align="center">Detail worklogs</p>