# Release Notes

New updates and improvements

{% updates format="full" %}
{% update date="2026-07-30" tags="feature,improvement,fix" %}

## 1.13.2

See what’s new and improved in our latest update.

### Deka Flexi

* This release enhances Deka Flexi by introducing Gateway Pool Information to improve infrastructure visibility and operational management.

### Deka Claw

* This release improves Deka Claw by enhancing the Create Flow, providing a more streamlined and efficient provisioning experience.

### Service Portal

* This release includes security remediation updates to improve platform security and overall system stability.

<a href="/pages/RqFAOfWjNSzic1BhPnJc" class="button primary">Read full update</a><a href="/spaces/i9YWb69HFXLHYlXffReU" class="button secondary">Documentation</a>

<details>

<summary>Improved</summary>

This release includes improvements to the following modules:

* Deka Flexi
* Deka Claw

</details>

<details>

<summary>Fixed</summary>

This release includes bug fixes for the following modules:

* Service Portal

</details>
{% endupdate %}

{% update date="2026-07-30" tags="feature,improvement,fix" %}

## 1.13.1

See what’s new and improved in our latest update.

### Deka VPN

* This release delivers new capabilities across VPN, IPSec, and OpenVPN management, along with enhanced reporting, monitoring, and configuration workflows to improve operational efficiency and service administration.

### Deka Flexi

* This release introduces enhancements to virtual machine lifecycle management and user experience, providing a more efficient and streamlined cloud management workflow.

### Service Limit

* This release enhances Service Limit by refining command-line operations across compute, networking, storage, and Claw resources, providing a more consistent and efficient management experience.

### Service Portal

* This release enhances Service Portal by improving ticket management workflows, data synchronization, collaboration capabilities, and overall platform reliability.

### Deka GPU

* This release improves for Deka GPU by delivering stability enhancements and maintenance updates to support more reliable cluster operations and resource management.

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<details>

<summary>Improved</summary>

This release includes improvements to the following modules:

* Deka VPN
* Deka Flexi
* Service Limit
* Service Portal

</details>

<details>

<summary>Fixed</summary>

This release includes bug fixes for the following modules:

* Deka VPN
* Deka Flexi
* Service Portal
* Deka GPU

</details>
{% endupdate %}

{% update date="2026-07-12" tags="feature,improvement,fix" %}

## 1.12.3

See what’s new and improved in our latest update.

### Service Portal

* Added Microsoft Sign-In and Enterprise SSO to provide more flexible and secure authentication options for retail and enterprise users.

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<details>

<summary>Improved</summary>

This release includes improvements to the following modules:

* Service Portal

</details>

<details>

<summary>Fixed</summary>

This release includes bug fixes for the following modules:

* Service Portal

</details>
{% endupdate %}

{% update date="2026-07-07" tags="feature,improvement,fix" %}

## 1.12.2

See what’s new and improved in our latest update.

### Deka Claw

* Added Skill Management capabilities and enhanced navigation for provider, channel, and agent management.

### Deka Flexi

* Introduced automatic snapshot limit configuration and enhanced resource management with improved service limit synchronization, balance information, and Floating IP search.

<a href="/pages/zIBgmCTQEhU5viuPqn8q" class="button primary">Read full update</a><a href="/spaces/i9YWb69HFXLHYlXffReU" class="button secondary">Documentation</a>

<details>

<summary>Improved</summary>

This release includes improvements to the following modules:

* Deka Claw
* Deka Flexi

</details>

<details>

<summary>Fixed</summary>

This release includes bug fixes for the following modules:

* Deka Claw
* Deka Flexi

</details>
{% endupdate %}

{% update date="2026-06-23" tags="feature,improvement,fix" %}

## 1.12.1

See what’s new and improved in our latest update.

### Deka Flexi

* Enhanced instance management with Security Group visibility and improved resource cleanup during project termination.

### Deka LLM

* Added automatic model selection based on Quick Presets for a more streamlined model configuration experience.

### Service Portal

* Introduced the Claudia Chatbot activation workflow and enhanced project management capabilities.

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<details>

<summary>Improved</summary>

This release includes improvements to the following modules:

* Billing
* Deka Flexi
* Deka LLM
* Service Portal

</details>

<details>

<summary>Fixed</summary>

This release includes bug fixes for the following modules:

* Balance
* Billing
* Deka Flexi
* Service Portal

</details>
{% endupdate %}

{% update date="2026-06-03" tags="feature,fix" %}

## 1.12.0

See what’s new and improved in our latest update.

### Deka Claw

* Introduced Deka Claw as a dedicated AI service with its own instance management, Telegram Bot integration, and enhanced management experience.

### Deka Flexi

* Enhanced instance management with rebuild functionality, improved networking configuration, and additional package information.

### Balance

* Enhanced balance management with non-withdrawable balance visibility, daily estimate information, and balance validation for service provisioning.

### Service Portal

* Added email-based trial and discount voucher claims, along with stronger password security requirements.

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<details>

<summary>Improved</summary>

This release includes improvements to the following modules:

* Deka Claw
* Deka Flexi
* Balance
* Service Portal

</details>

<details>

<summary>Fixed</summary>

This release includes bug fixes for the following modules:

* Deka CDN
* Deka Claw
* Deka Flexi
* Deka SSL
* Deka VPN
* Kubernetes
* Service Portal

</details>
{% endupdate %}

{% update date="2026-05-10" tags="feature,improvement,fix" %}

## 1.11.0

See what’s new and improved in our latest update.

### Deka Claw

* Introduced Deka Claw as a new AI service with provider, agent, and channel management capabilities.

### Deka Notebook

* Refreshed the Deka Notebook interface with a cleaner, more modern, and intuitive user experience.

### Deka Registry

* Added Helm Charts repository management with search and deletion capabilities.

### Service Portal

* Introduced tag management for organizations and projects.

<a href="/pages/seTkVSJLXjPyANQrIM3X" class="button primary">Read full update</a><a href="/spaces/i9YWb69HFXLHYlXffReU" class="button secondary">Documentation</a>

<details>

<summary>Improved</summary>

This release includes improvements to the following modules:

* Deka Notebook
* Deka Claw
* Deka Registry
* Service Portal

</details>

<details>

<summary>Fixed</summary>

This release includes bug fixes for the following modules:

* Balance
* Deka Box
* Deka CDN
* Deka LLM
* Deka Flexi
* Deka GPU: Kubernetes
* Service Portal

</details>
{% endupdate %}

{% update date="2026-04-27" tags="feature,improvement,fix" %}

## 1.10.3

See what’s new and improved in our latest update.

### Service Portal

* Enhanced the onboarding experience with a simplified setup flow, automated project and organization creation, and a streamlined prepaid configuration.

### Deka LLM

* Enhanced API key management with dashboard-based creation, configurable settings, integrated payment, and automatic provisioning after successful payment.

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<details>

<summary>Improved</summary>

This release includes improvements to the following modules:

* Deka LLM
* Service Portal

</details>

<details>

<summary>Fixed</summary>

No bug fixes in this release.

</details>
{% endupdate %}

{% update date="2026-04-15" tags="feature,improvement,fix" %}

## 1.10.1

See what’s new and improved in our latest update.

### Product feature

* No customer-facing features in this release.

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<details>

<summary>Improved</summary>

No product improvements in this release.

</details>

<details>

<summary>Fixed</summary>

This release includes bug fixes for the following modules:

* Billing
* Deka CDN
* Deka DNS
* Deka Flexi
* Service Portal

</details>
{% endupdate %}

{% update date="2026-03-31" tags="feature,improvement,fix" %}

## 1.10.0

See what’s new and improved in our latest update.

### Deka Flexi

* Expanded Deka Flexi capabilities with comprehensive instance, storage, snapshot, networking, and security management features.

### Deka CDN

* Introduced Deka CDN with complete content delivery management and deployment capabilities.

### Service Portal

* Added voucher discount management, prepaid and postpaid billing, API token generation, and user access management.

<a href="/pages/KzYcDrMnhXFPTvaukU1P" class="button primary">Read full update</a><a href="/spaces/i9YWb69HFXLHYlXffReU" class="button secondary">Documentation</a>

<details>

<summary>Improved</summary>

This release includes improvements to the following modules:

* Deka Flexi
* Deka CDN
* Service Portal

</details>

<details>

<summary>Fixed</summary>

This release includes bug fixes for the following modules:

* Service Portal

</details>
{% endupdate %}

{% update date="2026-02-23" tags="feature,improvement,fix" %}

## 1.9.7

See what’s new and improved in our latest update.

### Deka Vault GPU

* Introduced the Deka Vault GPU Backup module with backup scheduling, restore management, and backup configuration capabilities.

### Service Portal

* Added waiver, dunning, organization lifecycle management, and pay-per-use charging support for Deka Box and Deka Registry.

<a href="/pages/dRYQH6F0UM4szwY6Ko83" class="button primary">Read full update</a><a href="/spaces/i9YWb69HFXLHYlXffReU" class="button secondary">Documentation</a>

<details>

<summary>Improved</summary>

This release includes improvements to the following modules:

* Deka Vault GPU
* Service Portal

</details>

<details>

<summary>Fixed</summary>

This release includes bug fixes for the following modules:

* Service Portal

</details>
{% endupdate %}

{% update date="2026-01-29" tags="feature,improvement,fix" %}

## 1.9.6

See what’s new and improved in our latest update.

### Deka LLM

* Enhanced model management with project-level and team-level configuration, default model settings, and improved input validation for better security.

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<details>

<summary>Improved</summary>

This release includes improvements to the following modules:

* Deka LLM

</details>

<details>

<summary>Fixed</summary>

This release includes bug fixes for the following modules:

* Service Portal

</details>
{% endupdate %}

{% update date="2026-01-08" tags="feature,improvement,fix" %}

## 1.9.5

See what’s new and improved in our latest update.

### Service Portal

* Added Lampu integration to the Service Portal.

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<details>

<summary>Improved</summary>

This release includes improvements to the following modules:

* Service Portal

</details>

<details>

<summary>Fixed</summary>

This release includes bug fixes for the following modules:

* Service Portal
* Deka GPU: Kubernetes
* Deka Notebook
* Deka LLM
* Deka GPU: VMs
* Deka SSL
* Deka Registry
* Deka DNS
* Deka CDN
* Deka Metal

</details>
{% endupdate %}

{% update date="2025-12-02" tags="improvement,fix" %}

## 1.9.4

See what’s new and improved in our latest update.

### Deka SSL

* Introduced Deka SSL on the Service Portal for SSL certificate management.

### Deka DNS

* Introduced Deka DNS on the Service Portal with DNS management capabilities.

### Deka Box

* Added monthly charging support for Deka Box.

### Deka Registry

* Added monthly charging support for Deka Registry.

### Service Portal

* Added **cldkctl** integration and enhanced limitation management for vCluster and Deka Metal services.

<a href="/pages/9WeLurqtQz6OiBbAzw5N" class="button primary">Read full update</a><a href="/spaces/i9YWb69HFXLHYlXffReU" class="button secondary">Documentation</a>

<details>

<summary>Improved</summary>

This release includes improvements to the following modules:

* Deka SSL
* Deka DNS
* Deka Box
* Deka Registry
* Service Portal

</details>

<details>

<summary>Fixed</summary>

This release includes bug fixes for the following modules:

* Service Portal

</details>
{% endupdate %}

{% update date="2025-11-02" tags="feature" %}

## 1.9.3

See what’s new and improved in our latest update.

### Service Portal

* Enhanced database connection for improved platform stability.

<a href="/pages/Rg3VluIiUkpX4CwFref4" class="button primary">Read full update</a><a href="/spaces/i9YWb69HFXLHYlXffReU" class="button secondary">Documentation</a>

<details>

<summary>Improved</summary>

This release includes improvements to the following modules:

* Service Portal

</details>

<details>

<summary>Fixed</summary>

This release includes bug fixes for the following modules:

* Deka LLM
* Service Portal
* Deka GPU: Kubernetes
* Deka Registry
* Deka VPN
* Deka Notebook
* Deka GPU: Virtual Machine
* Ticket
* Deka Metal
* Deka CDN

</details>
{% endupdate %}

{% update date="2025-10-20" tags="feature,improvement,fix" %}

## 1.9.2

See what’s new and improved in our latest update.

### Service Portal

* Expanded Service Portal capabilities with database provisioning, monthly billing for Deka Box and Deka Registry, prepaid vCluster limitations, and Deka VPN Shared Cluster support.

<a href="/pages/ImXldyJpuYHUWRBJSxrY" class="button primary">Read full update</a><a href="/spaces/i9YWb69HFXLHYlXffReU" class="button secondary">Documentation</a>

<details>

<summary>Improved</summary>

This release includes improvements to the following modules:

* Service Portal

</details>

<details>

<summary>Fixed</summary>

This release includes bug fixes for the following modules:

* Service Portal

</details>
{% endupdate %}

{% update date="2025-08-30" tags="feature,improvement,fix" %}

## 1.9.0

See what’s new and improved in our latest update.

### Deka Metal

* Introduced **Deka Metal**, enabling bare metal provisioning and organization management within the Service Portal.

<a href="/pages/tX2ZKdGG8RoSO1KXZGOn" class="button primary">Read full update</a><a href="/spaces/i9YWb69HFXLHYlXffReU" class="button secondary">Documentation</a>

<details>

<summary>Improved</summary>

This release includes improvements to the following modules:

* Service Portal
* Deka Metal

</details>

<details>

<summary>Fixed</summary>

This release includes bug fixes for the following modules:

* Service Portal
* Deka GPU
* Deka Metal

</details>
{% endupdate %}

{% update date="2025-08-21" tags="feature,improvement,fix" %}

## 1.8.1

See what’s new and improved in our latest update.

### Product feature

* No customer-facing features in this release.

<a href="/pages/2eh9knGyqmvz3Fsb9pGw" class="button primary">Read full update</a><a href="/spaces/i9YWb69HFXLHYlXffReU" class="button secondary">Documentation</a>

<details>

<summary>Improved</summary>

No product improvements in this release.

</details>

<details>

<summary>Fixed</summary>

This release includes bug fixes for the following modules:

* Service Portal

</details>
{% endupdate %}

{% update date="2025-08-03" tags="feature,improvement,fix" %}

## 1.7.1

See what’s new and improved in our latest update.

### Deka LLM

* Added voucher-based trial support and usage report export for Deka LLM.

<a href="/pages/zCKTshKn43JWJ8qxyxwt" class="button primary">Read full update</a><a href="/spaces/i9YWb69HFXLHYlXffReU" class="button secondary">Documentation</a>

<details>

<summary>Improved</summary>

This release includes improvements to the following modules:

* Deka LLM

</details>

<details>

<summary>Fixed</summary>

No bug fixes in this release.

</details>
{% endupdate %}

{% update date="2025-07-14" tags="feature,improvement,fix" %}

## 1.7.0

See what’s new and improved in our latest update.

### Deka Box

* Added region management for Deka Box.

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<details>

<summary>Improved</summary>

This release includes improvements to the following modules:

* Deka Box

</details>

<details>

<summary>Fixed</summary>

No bug fixes in this release.

</details>
{% endupdate %}

{% update date="2025-05-14" tags="feature,improvement,fix" %}

## 1.6.0

See what’s new and improved in our latest update.

### Deka Guard

* Introduced **Deka Guard** in the Service Portal.

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<details>

<summary>Improved</summary>

This release includes improvements to the following modules:

* Service Portal
* Deka LLM
* Deka Guard

</details>

<details>

<summary>Fixed</summary>

This release includes bug fixes for the following modules:

* Service Portal

</details>
{% endupdate %}

{% update date="2025-03-17" tags="feature,improvement,fix" %}

## 1.5.4

See what’s new and improved in our latest update.

### Deka LLM

* Added trial voucher support and new endpoint capabilities, along with enhancements to user configuration.

<a href="/pages/MbSaZfdqHqXZpqHGBGWZ" class="button primary">Read full update</a><a href="/spaces/i9YWb69HFXLHYlXffReU" class="button secondary">Documentation</a>

<details>

<summary>Improved</summary>

This release includes improvements to the following modules:

* Service Portal

</details>

<details>

<summary>Fixed</summary>

No bug fixes in this release.

</details>
{% endupdate %}

{% update date="2025-03-10" tags="feature,improvement,fix" %}

## 1.5.3

See what’s new and improved in our latest update.

### Deka GPU: Kubernetes

* Added resource management, service account, and flexible resource capabilities.

### Deka Notebook

* Added multi-image support for Deka Notebook.

### Deka LLM

* Added the ability to update models without requiring a top-up.

<a href="/pages/9ZEfBwJqQk0x4mISOvfF" class="button primary">Read full update</a><a href="/spaces/i9YWb69HFXLHYlXffReU" class="button secondary">Documentation</a>

<details>

<summary>Improved</summary>

This release includes improvements to the following modules:

* Deka GPU: Kubernetes
* Deka Notebook
* Deka LLM

</details>

<details>

<summary>Fixed</summary>

This release includes bug fixes for the following modules:

* Deka GPU: Virtual Machine
* Service Portal
* Deka Notebook

</details>
{% endupdate %}

{% update date="2025-03-05" tags="feature,improvement,fix" %}

## 1.5.2

See what’s new and improved in our latest update.

### Deka LLM

* Added date-based filtering for usage charts.

### Service Portal

* Added Google SSO sign-up and EULA re-approval support.

<a href="/pages/GQsutXooWb4HwCVku0yW" class="button primary">Read full update</a><a href="/spaces/i9YWb69HFXLHYlXffReU" class="button secondary">Documentation</a>

<details>

<summary>Improved</summary>

This release includes improvements to the following modules:

* Deka LLM
* Service Portal

</details>

<details>

<summary>Fixed</summary>

This release includes bug fixes for the following modules:

* Deka LLM
* Service Portal

</details>
{% endupdate %}

{% update date="2025-02-24" tags="feature,improvement,fix" %}

## 1.5.1

See what’s new and improved in our latest update.

### Deka LLM

* Added API key expiration management with model validation during API key creation.

<a href="/pages/wK63ikfW1cvu2T4qDKl3" class="button primary">Read full update</a><a href="/spaces/i9YWb69HFXLHYlXffReU" class="button secondary">Documentation</a>

<details>

<summary>Improved</summary>

This release includes improvements to the following modules:

* Deka LLM
* Deka GPU: VM

</details>

<details>

<summary>Fixed</summary>

This release includes bug fixes for the following modules:

* Deka LLM
* Deka GPU: Virtual Machine
* Service Portal

</details>
{% endupdate %}

{% update date="2025-02-21" tags="feature,improvement,fix" %}

## 1.5.0

See what’s new and improved in our latest update.

### Service Portal

* Added Google SSO support, audit log download, trial vouchers, and enhanced EULA management.

### Deka GPU: Kubernetes

* Added resource management, service account, and flexible resource capabilities.

### Deka LLM

* Added Deka LLM usage monitoring.

<a href="/pages/ue4ia0UOLfya0vxBt7Eu" class="button primary">Read full update</a><a href="/spaces/i9YWb69HFXLHYlXffReU" class="button secondary">Documentation</a>

<details>

<summary>Improved</summary>

This release includes improvements to the following modules:

* Service Portal
* Deka GPU: Kubernetes
* Deka LLM

</details>

<details>

<summary>Fixed</summary>

This release includes bug fixes for the following modules:

* Service Portal

</details>
{% endupdate %}

{% update date="2025-02-12" tags="feature,improvement,fix" %}

## 1.4.0

See what’s new and improved in our latest update.

### Deka LLM

* Introduced Deka LLM, enabling model management, API key management, alerts, and usage-based top-up.

<a href="/pages/ZEahv9jnILHRX9vBwhC9" class="button primary">Read full update</a><a href="/spaces/i9YWb69HFXLHYlXffReU" class="button secondary">Documentation</a>

<details>

<summary>Improved</summary>

This release includes improvements to the following modules:

* Deka LLM

</details>

<details>

<summary>Fixed</summary>

No bug fixes in this release.

</details>
{% endupdate %}

{% update date="2025-02-05" tags="feature,improvement,fix" %}

## 1.3.0

See what’s new and improved in our latest update.

### Deka Notebook

* Introduced Deka Notebook, enabling notebook creation, configuration management, and authentication.

<a href="/pages/QvxYisybuZQZUcBxvwHI" class="button primary">Read full update</a><a href="/spaces/i9YWb69HFXLHYlXffReU" class="button secondary">Documentation</a>

<details>

<summary>Improved</summary>

This release includes improvements to the following modules:

* Deka Notebook
* Service Portal

</details>

<details>

<summary>Fixed</summary>

No bug fixes in this release.

</details>
{% endupdate %}

{% update date="2024-12-16" tags="feature,improvement,fix" %}

## 1.2.0

See what’s new and improved in our latest update.

### Service Portal

* Introduced a redesigned user interface, enhanced package management for prepaid and postpaid plans.

### Deka GPU

* Added Kubernetes management capabilities and Virtual Machine v1.1.0 support.

### Deka GPU: Virtual Machine

* Added virtual machine lifecycle management, including create, console access, restart, and delete operations.

<a href="/pages/Q1mFlWkmhFN9gbilQinK" class="button primary">Read full update</a><a href="/spaces/i9YWb69HFXLHYlXffReU" class="button secondary">Documentation</a>

<details>

<summary>Improved</summary>

This release includes improvements to the following modules:

* Service Portal
* Deka GPU
* Deka GPU: Virtual Machine
* Balance

</details>

<details>

<summary>Fixed</summary>

No bug fixes in this release.

</details>
{% endupdate %}

{% update date="2024-11-04" tags="feature,improvement,fix" %}

## 1.0.2

See what’s new and improved in our latest update.

### Product feature

* No customer-facing features in this release.

<a href="/pages/jScLyUl7y3Sb8khN07Wv" class="button primary">Read full update</a><a href="/spaces/i9YWb69HFXLHYlXffReU" class="button secondary">Documentation</a>

<details>

<summary>Improved</summary>

No product improvements in this release.

</details>

<details>

<summary>Fixed</summary>

This release includes bug fixes for the following modules:

* Service Portal

</details>
{% endupdate %}

{% update date="2024-10-04" tags="feature,improvement,fix" %}

## 1.0.1

See what’s new and improved in our latest update.

### Service Portal

* Introduced the Cloudeka Service Portal with user, organization, project, billing, voucher, pricing, and administration management capabilities.

### Deka GPU: Kubernetes

* Introduced Kubernetes management capabilities for deploying and managing containerized workloads.

### Deka GPU: Virtual Machine

* Introduced GPU-powered virtual machine provisioning and management.

### Deka GPU: MLOPs

* Introduced machine learning lifecycle management, including experimentation, training, pipelines, and model deployment.

### Deka GPU: Registry

* Introduced a container registry for storing, managing, and versioning container images.

### Deka GPU: Ticket

* Introduced an integrated ticketing system for support and operational requests.

<a href="/pages/Ge3gnTTKlSAfdZHGKo6i" class="button primary">Read full update</a><a href="/spaces/i9YWb69HFXLHYlXffReU" class="button secondary">Documentation</a>

<details>

<summary>Improved</summary>

This release includes improvements to the following modules:

* Service Portal Cloudeka
* Deka GPU: Kubernetes
* Deka GPU: Virtual Machine
* Deka GPU: MLOps
* Deka GPU: Registry
* Deka GPU: Ticket

</details>

<details>

<summary>Fixed</summary>

This release includes bug fixes for the following modules:

* Service Portal

</details>
{% endupdate %}
{% endupdates %}


# v1.13


# 1.13.2

August 4, 2026

See what’s new and improved in our latest update.

<details>

<summary>Improved</summary>

<table><thead><tr><th width="125.55548095703125">Module</th><th>Feature</th><th data-hidden></th></tr></thead><tbody><tr><td>Deka Flexi</td><td>Added Gateway Pool Information to improve infrastructure visibility and gateway management.</td><td></td></tr><tr><td>Deka Claw</td><td>Improved the Create Flow to provide a smoother and more efficient provisioning experience.</td><td></td></tr></tbody></table>

</details>

<details>

<summary>Fixed</summary>

<table><thead><tr><th width="135.6666259765625">Module</th><th>Description</th></tr></thead><tbody><tr><td>Service Portal</td><td>Applied security remediation updates as part of Pentest IOH × LA Remediation Phase 1 to improve platform security and stability.</td></tr></tbody></table>

</details>


# 1.13.1

July 30, 2026

See what’s new and improved in our latest update.

<details>

<summary>Improved</summary>

<table><thead><tr><th width="125.55548095703125">Module</th><th>Feature</th><th data-hidden></th></tr></thead><tbody><tr><td>Deka VPN </td><td>Introduced comprehensive VPN management capabilities, enabling administrators to create and manage VPN services more efficiently.</td><td></td></tr><tr><td>Deka VPN </td><td>Expanded IPSec management with enhanced configuration, lifecycle management, and connection control to simplify VPN administration.</td><td></td></tr><tr><td>Deka VPN </td><td>Enhanced OpenVPN management by providing streamlined user administration, connection management, password reset, and client configuration export capabilities.</td><td></td></tr><tr><td>Deka VPN </td><td>Improved VPN visibility by displaying additional configuration details, including Floating IP, Pre-Shared Key, and Encryption Algorithm information.</td><td></td></tr><tr><td>Deka VPN</td><td>Added reporting capabilities to provide better visibility into VPN usage and costs through daily, monthly, and invoice-based reports.</td><td></td></tr><tr><td>Deka Flexi</td><td>Introduced VM Rebuild without requiring a Floating IP, simplifying virtual machine recovery and maintenance.</td><td></td></tr><tr><td>Deka Flexi</td><td>Improved the VM Rebuild experience with a dedicated interface for a more intuitive and efficient recovery workflow.</td><td></td></tr><tr><td>Service Limit</td><td>Improved Service Limit by refining command-line operations for instance, networking, storage, and Claw resource management, providing a more consistent and efficient user experience.</td><td></td></tr><tr><td>Service Portal</td><td>Enhanced Portal AI with ServiceNow integration, including ticket creation, data synchronization, attachment management, ticket resolution, master data synchronization, and collaboration capabilities.</td><td></td></tr></tbody></table>

</details>

<details>

<summary>Fixed</summary>

<table><thead><tr><th width="135.6666259765625">Module</th><th>Description</th></tr></thead><tbody><tr><td>Deka VPN</td><td>Fixed issues related to VPN provisioning, IPSec and OpenVPN management, reporting, access control, configuration management, audit logging, and user interface consistency.</td></tr><tr><td>Deka Flexi</td><td>Fixed issues related to VM rebuild operations, service information display, image management, and overall virtual machine management.</td></tr><tr><td>Service Portal</td><td>Fixed issues related to ticketing management and request processing.</td></tr><tr><td>Deka GPU</td><td>Fixed issues related to Deka GPU resource management and cluster operations.</td></tr></tbody></table>

</details>


# v1.12


# 1.12.3

July 12, 2026

See what’s new and improved in our latest update.

<details>

<summary>Improved</summary>

<table><thead><tr><th width="138.55548095703125">Module</th><th>Feature</th><th data-hidden></th></tr></thead><tbody><tr><td>Service Portal</td><td>Added <strong>Sign in with Microsoft</strong> for Retail account registration and sign-in.</td><td></td></tr><tr><td>Service Portal</td><td>Added <strong>Enterprise SSO</strong> to enable enterprise users to sign in using their organization's identity provider.</td><td></td></tr><tr><td>Service Portal</td><td>Improved Email Relay to support email delivery based on email categories.</td><td></td></tr></tbody></table>

</details>

<details>

<summary>Fixed</summary>

<table><thead><tr><th width="135.6666259765625">Module</th><th>Description</th></tr></thead><tbody><tr><td>Service Portal</td><td>Improved Email Relay stability and security, including mail log enhancements and secure credential handling.</td></tr></tbody></table>

</details>


# 1.12.2

July 07, 2026

See what’s new and improved in our latest update.

<details>

<summary>Improved</summary>

<table><thead><tr><th width="138.55548095703125">Module</th><th>Feature</th><th data-hidden></th></tr></thead><tbody><tr><td>Deka Claw</td><td>Added Skill Management capabilities, including upload, update, delete, enable/disable, and skill detail management.</td><td></td></tr><tr><td>Deka Claw</td><td>Added pagination to the Skill Provider, Channel, and Agent lists for improved navigation.</td><td></td></tr><tr><td>Deka Claw</td><td>Improved input validation and updated the default LLM configuration to DekaLLM.</td><td></td></tr><tr><td>Deka Flexi</td><td>Added automatic snapshot limit configuration.</td><td></td></tr><tr><td>Deka Flexi</td><td>Improved Service Limit synchronization with OpenStack across package and service management.</td><td></td></tr><tr><td>Deka Flexi</td><td>Added Volume Storage information to the Balance page after package changes or top-up.</td><td></td></tr><tr><td>Deka Flexi</td><td>Added search functionality for Floating IP.</td><td></td></tr></tbody></table>

</details>

<details>

<summary>Fixed</summary>

<table><thead><tr><th width="135.6666259765625">Module</th><th>Description</th></tr></thead><tbody><tr><td>Deka Claw</td><td>Fixed several issues related to Skill Management, including permission handling, channel updates, and user interface improvements.</td></tr><tr><td>Deka Flexi</td><td>Fixed issues related to instance management, storage validation, service limits, rebuild behavior, package upgrades, and other stability improvements.</td></tr></tbody></table>

</details>

<br>


# 1.12.1

June 23, 2026

See what’s new and improved in our latest update.

<details>

<summary>Improved</summary>

<table><thead><tr><th width="138.55548095703125">Module</th><th>Feature</th><th data-hidden></th></tr></thead><tbody><tr><td>Billing</td><td>Exclude Billing Integration for Organizations Without CA Number</td><td></td></tr><tr><td>Deka Flexi</td><td>Display Security Group on Instance Detail</td><td></td></tr><tr><td>Deka Flexi</td><td>Improve Resource Cleanup on Project Termination</td><td></td></tr><tr><td>Deka LLM</td><td>Auto Select Model Based on Quick Preset</td><td></td></tr><tr><td>Service Portal</td><td>Remove Tag from Specific Project on Detail Organization</td><td></td></tr><tr><td>Service Portal</td><td><a href="/spaces/i9YWb69HFXLHYlXffReU/pages/5tz7OQaFkCBtJhVfMQ5Q">Claudia Chatbot</a> Activation Workflow</td><td></td></tr></tbody></table>

</details>

<details>

<summary>Fixed</summary>

<table><thead><tr><th width="135.6666259765625">Module</th><th>Description</th></tr></thead><tbody><tr><td>Balance</td><td>Fixed issues related to custom limit updates and package configuration.</td></tr><tr><td>Billing</td><td>Fixed issues related to postpaid invoice status.</td></tr><tr><td>Deka Flexi</td><td>Fixed issues related to project termination, network configuration, instance management, storage limits, and resource access.</td></tr><tr><td>Service Portal</td><td>Fixed issues related to activity logs and tag management.</td></tr><tr><td>Service Portal</td><td>Fixed issues related to user administration, project management, and user interface behavior.</td></tr></tbody></table>

</details>


# 1.12.0

June 03, 2026

See what’s new and improved in our latest update.

### Deka Claw

* Deka Claw is now available through a dedicated menu, separate from Deka Flexi Instance management.

<a href="/spaces/i9YWb69HFXLHYlXffReU/pages/SHTJX2qYw7lAbWJ8KA5W" class="button primary">Read the documentation</a>

<details>

<summary>Improved</summary>

<table><thead><tr><th width="166.8887939453125">Module</th><th>Feature</th><th data-hidden></th></tr></thead><tbody><tr><td>Deka Claw</td><td>Create Deka Claw Instance</td><td></td></tr><tr><td>Deka Claw</td><td>Create Deka Claw Instance with Telegram Bot Integration</td><td></td></tr><tr><td>Deka Claw</td><td>Create Deka Claw Instance without Telegram Bot Integration</td><td></td></tr><tr><td>Deka Claw</td><td>View GoClaw URL</td><td></td></tr><tr><td>Deka Claw</td><td>Enhanced Deka Claw User Interface</td><td></td></tr><tr><td>Deka Flexi</td><td>Rebuild Instance from Instance List</td><td></td></tr><tr><td>Deka Flexi</td><td>Rebuild Instance from Instance Detail</td><td></td></tr><tr><td>Deka Flexi</td><td>View Flexi Package Information on Balance Page</td><td></td></tr><tr><td>Deka Flexi</td><td>Automatic Release of Non-Reserved Floating IP</td><td></td></tr><tr><td>Deka Flexi</td><td>Optional IP Address Field for Attach Interface via VPC</td><td></td></tr><tr><td>Balance</td><td>Display Non-Withdrawable Balance Information</td><td></td></tr><tr><td>Balance</td><td>Display Daily Estimate Information</td><td></td></tr><tr><td>Balance</td><td>Balance Validation for Deka Flexi Instance Creation</td><td></td></tr><tr><td>Balance</td><td>Balance Validation for Deka Flexi Instance Resize</td><td></td></tr><tr><td>Balance</td><td>Balance Validation for Deka Flexi Storage Creation</td><td></td></tr><tr><td>Balance</td><td>Balance Validation for Deka Flexi Storage Resize</td><td></td></tr><tr><td>Balance</td><td>Balance Validation for Floating IP Creation</td><td></td></tr><tr><td>Balance</td><td>Balance Validation for Snapshot Creation</td><td></td></tr><tr><td>Balance</td><td>Balance Validation for Daily Backup Creation</td><td></td></tr><tr><td>Balance</td><td>Balance Validation for Registry Creation</td><td></td></tr><tr><td>Balance</td><td>Balance Validation for Deka LLM Creation</td><td></td></tr><tr><td>Balance</td><td>Balance Validation for Deka LLM Coin Top-Up</td><td></td></tr><tr><td>Balance</td><td>Balance Validation for CDN Creation</td><td></td></tr><tr><td>Balance</td><td>Balance Validation for DNS Domain Creation</td><td></td></tr><tr><td>Balance</td><td>Balance Validation for DNS Record Creation</td><td></td></tr><tr><td>Balance</td><td>Balance Validation for Deka Box Creation</td><td></td></tr><tr><td>Service Portal</td><td>Claim Trial and Discount Vouchers via Email</td><td></td></tr><tr><td>Service Portal</td><td>Minimum Password Length Requirement of 16 Characters</td><td></td></tr></tbody></table>

</details>

<details>

<summary>Fixed</summary>

<table><thead><tr><th width="168.99993896484375">Module</th><th>Description</th></tr></thead><tbody><tr><td>Deka CDN</td><td>Fixed issues affecting CDN creation and deletion processes.</td></tr><tr><td>Deka Claw</td><td>Fixed issues related to instance filtering, access permissions, provider management, and user interface consistency.</td></tr><tr><td>Deka Flexi</td><td>Fixed issues affecting instance notifications, pagination, quota validation, and resource operations.</td></tr><tr><td>Deka SSL</td><td>Fixed issues affecting SSL provisioning processes.</td></tr><tr><td>Deka VPN</td><td>Fixed issues affecting VPN provisioning and role-based access.</td></tr><tr><td>Kubernetes</td><td>Fixed visibility issues affecting Kubernetes resource management.</td></tr><tr><td>Service Portal</td><td>Fixed issues related to billing, project management, user administration, audit logging, and platform configuration.</td></tr></tbody></table>

</details>


# v1.11


# 1.11.0

May 10, 2026

See what’s new and improved in our latest update.

### Deka Claw

* New product release for Deka Claw, including AI provider, agent, and channel management capabilities.

<a href="/spaces/i9YWb69HFXLHYlXffReU/pages/SHTJX2qYw7lAbWJ8KA5W" class="button primary">Read the documentation</a>

<details>

<summary>Improved</summary>

<table><thead><tr><th width="166.8887939453125">Module</th><th>Feature</th><th data-hidden></th></tr></thead><tbody><tr><td>Deka Notebook</td><td>Refreshed the Deka Notebook interface with a cleaner, more modern, and intuitive visual design.</td><td></td></tr><tr><td>Deka Claw</td><td>Create Deka Claw</td><td></td></tr><tr><td>Deka Claw</td><td>Configure Deka Claw</td><td></td></tr><tr><td>Deka Claw</td><td>Delete Deka Claw</td><td></td></tr><tr><td>Deka Claw</td><td>Create Provider</td><td></td></tr><tr><td>Deka Claw</td><td>Detail Provider</td><td></td></tr><tr><td>Deka Claw</td><td>Edit Provider</td><td></td></tr><tr><td>Deka Claw</td><td>Delete Provider</td><td></td></tr><tr><td>Deka Claw</td><td>Create Agent</td><td></td></tr><tr><td>Deka Claw</td><td>Detail Agent</td><td></td></tr><tr><td>Deka Claw</td><td>Edit Agent</td><td></td></tr><tr><td>Deka Claw</td><td>Delete Agent</td><td></td></tr><tr><td>Deka Claw</td><td>Create Channel</td><td></td></tr><tr><td>Deka Claw</td><td>Detail Channel</td><td></td></tr><tr><td>Deka Claw</td><td>Edit Channel</td><td></td></tr><tr><td>Deka Claw</td><td>Delete Channel</td><td></td></tr><tr><td>Deka Registry</td><td>Helm Charts Repository</td><td></td></tr><tr><td>Deka Registry</td><td>Search Helm Charts</td><td></td></tr><tr><td>Deka Registry</td><td>Delete Helm Charts</td><td></td></tr><tr><td>Service Portal</td><td>Create Tag</td><td></td></tr><tr><td>Service Portal</td><td>Edit Tag</td><td></td></tr><tr><td>Service Portal</td><td>Delete Tag</td><td></td></tr><tr><td>Service Portal</td><td>Add Tag to Organization</td><td></td></tr><tr><td>Service Portal</td><td>Add Tag to Project</td><td></td></tr></tbody></table>

</details>

<details>

<summary>Fixed</summary>

<table><thead><tr><th width="213.99993896484375">Module</th><th>Description</th></tr></thead><tbody><tr><td>Balance</td><td>Fixed balance synchronization issues between Deka GPU and Deka Flexi upgrade services.</td></tr><tr><td>Deka Box</td><td>Fixed validation issues related to optional expiration time configuration.</td></tr><tr><td>Deka CDN</td><td>Fixed default quota configuration issues for prepaid customer usage.</td></tr><tr><td>Deka LLM</td><td>Fixed multiple issues related to LLM creation, payment flow, and redirection handling.</td></tr><tr><td>Deka Flexi</td><td>Fixed multiple issues related to pagination, backup actions, VPC response handling, mobile display, security configuration, instance validation, and menu state behavior.</td></tr><tr><td>Deka GPU: Kubernetes</td><td>Fixed an issue where member users were unable to view service accounts.</td></tr><tr><td>Service Portal</td><td>Fixed multiple issues related to account visibility, Rafay menu display, flavor management, pagination behavior, sales field visibility, and package limit configuration.</td></tr></tbody></table>

</details>

<br>


# v1.10


# 1.10.3

April 27, 2026

See what’s new and improved in our latest update.

### Deka LLM

* Enhancement to API key generation flow with improved accessibility and automated provisioning after payment.

<a href="/spaces/i9YWb69HFXLHYlXffReU/pages/zbtkPAMpk5ugRi42YPs2" class="button primary">Read the documentation</a>

### Service Portal

* Enhancements to onboarding flow, including simplified package selection, minimum top-up policy, and automated project and organization setup to reduce manual steps and improve user experience.

<a href="/spaces/i9YWb69HFXLHYlXffReU" class="button primary">Read the documentation</a>

<details>

<summary>Improved</summary>

<table><thead><tr><th width="166.8887939453125">Module</th><th>Feature</th><th data-hidden></th></tr></thead><tbody><tr><td>Deka LLM</td><td>API key generation directly from dashboard.</td><td></td></tr><tr><td>Deka LLM</td><td>API key configuration with expiration and balance setup.</td><td></td></tr><tr><td>Deka LLM</td><td>Integrated payment flow for API key creation.</td><td></td></tr><tr><td>Deka LLM</td><td>Automatic API provisioning after successful payment.</td><td></td></tr><tr><td>Service Portal</td><td>Simplified onboarding flow by removing package selection for most services.</td><td></td></tr><tr><td>Service Portal</td><td>Minimum top-up policy applied for services without package selection.</td><td></td></tr><tr><td>Service Portal</td><td>Automated project creation during onboarding.</td><td></td></tr><tr><td>Service Portal</td><td>Standardized project configuration with default prepaid setup.</td><td></td></tr><tr><td>Service Portal</td><td>Simplified organization setup with reduced input fields.</td><td></td></tr><tr><td>Service Portal</td><td>Automated organization data handling for faster setup.</td><td></td></tr></tbody></table>

</details>


# 1.10.1

April 15, 2026

See what’s new and improved in our latest update.

<details>

<summary>Fixed</summary>

<table><thead><tr><th width="199.52081298828125">Module</th><th>Description</th></tr></thead><tbody><tr><td>Billing</td><td>Improves billing accuracy and adds support for CDN usage tracking, including daily charging, invoice generation, and monthly summaries. Also enhances voucher discount handling and fixes issues in invoice retrieval.</td></tr><tr><td>Deka CDN</td><td>Improves validation messaging for CDN limit conditions, including when the limit is not set or has been reached.</td></tr><tr><td>Deka DNS</td><td>Fixes issues where DNS record actions (edit, update, delete) and pagination were not properly reflected.</td></tr><tr><td>Deka Flexi</td><td>Improves Deka Flexi stability and enhances instance management, including better zone information display and fixes for instance, snapshot, and lifecycle operations.</td></tr><tr><td>Service Portal</td><td>Improves Service Portal configuration and project visibility, including email configuration updates, enhanced region information display, and fixes for cluster status issues. Enhances system validation, access control, and audit logging, along with improvements to project information display and fixes for several issues related to instance creation and system configuration.</td></tr></tbody></table>

</details>

<br>


# 1.10.0

March 31, 2026

See what’s new and improved in our latest update.

### Deka CDN

* Product release and improvements for Deka CDN, including CDN management and related capabilities on the Service Portal.

<a href="/spaces/i9YWb69HFXLHYlXffReU/pages/9NWqrXsHCUGpwBQothxd" class="button primary">Read the documentation</a>

### Deka Flexi

* Product enhancement and improvements for Deka Flexi, including Instance, Storage, Snapshot, VPC, and Security Group capabilities.

<a href="/spaces/i9YWb69HFXLHYlXffReU/pages/536dU6CWx79nB3dt3XE4" class="button primary">Read the documentation</a>

<details>

<summary>Improved</summary>

<table><thead><tr><th width="166.8887939453125">Module</th><th>Feature</th><th data-hidden></th></tr></thead><tbody><tr><td>Deka Flexi</td><td>Create Instance</td><td></td></tr><tr><td>Deka Flexi</td><td>Update Instance</td><td></td></tr><tr><td>Deka Flexi</td><td>Delete Instance</td><td></td></tr><tr><td>Deka Flexi</td><td>Create Storage</td><td></td></tr><tr><td>Deka Flexi</td><td>Resize Storage</td><td></td></tr><tr><td>Deka Flexi</td><td>Attach Storage to Instance</td><td></td></tr><tr><td>Deka Flexi</td><td>Create Snapshot</td><td></td></tr><tr><td>Deka Flexi</td><td>Delete Snapshot</td><td></td></tr><tr><td>Deka Flexi</td><td>Create VPC Network</td><td></td></tr><tr><td>Deka Flexi</td><td>Manage Security Group</td><td></td></tr><tr><td>Deka Flexi</td><td>Configure Floating IP</td><td></td></tr><tr><td>Deka Flexi</td><td>Add SSH Key from My Profile</td><td></td></tr><tr><td>Deka CDN</td><td>Create CDN</td><td></td></tr><tr><td>Deka CDN</td><td>Update CDN</td><td></td></tr><tr><td>Deka CDN</td><td>Delete CDN</td><td></td></tr><tr><td>Deka CDN</td><td>Deploy CDN</td><td></td></tr><tr><td>Deka CDN</td><td>Undeploy CDN</td><td></td></tr><tr><td>Deka CDN</td><td>Purge CDN</td><td></td></tr><tr><td>Deka CDN</td><td>Set CDN Limit</td><td></td></tr><tr><td>Deka CDN</td><td>View CDN Quota</td><td></td></tr><tr><td>Deka CDN</td><td>Update CDN Status (Deployed / Undeployed)</td><td></td></tr><tr><td>Service Portal</td><td>Create Voucher Discount (Prepaid &#x26; Postpaid)</td><td></td></tr><tr><td>Service Portal</td><td>Update Voucher Discount</td><td></td></tr><tr><td>Service Portal</td><td>Delete Voucher Discount</td><td></td></tr><tr><td>Service Portal</td><td>Apply Voucher Discount</td><td></td></tr><tr><td>Service Portal</td><td>Calculate Billing for Prepaid Usage</td><td></td></tr><tr><td>Service Portal</td><td>Calculate Billing for Postpaid Usage</td><td></td></tr><tr><td>Service Portal</td><td>Apply Discount in Billing</td><td></td></tr><tr><td>Service Portal</td><td>Charging for Deka Flexi Instance</td><td></td></tr><tr><td>Service Portal</td><td>Charging for Deka Flexi Storage</td><td></td></tr><tr><td>Service Portal</td><td>Charging for Deka Flexi Snapshot</td><td></td></tr><tr><td>Service Portal</td><td>Charging for Floating IP</td><td></td></tr><tr><td>Service Portal</td><td>Charging for CDN</td><td></td></tr><tr><td>Service Portal</td><td>Suspend Organization Account</td><td></td></tr><tr><td>Service Portal</td><td>Terminate Organization Account</td><td></td></tr><tr><td>Service Portal</td><td>Generate API Token</td><td></td></tr><tr><td>Service Portal</td><td>Manage User Access</td><td></td></tr></tbody></table>

</details>

<details>

<summary>Fixed</summary>

<table><thead><tr><th width="248">Module</th><th>Description</th></tr></thead><tbody><tr><td>Service Portal</td><td>Fixes and improvements across the Service Portal, including issues related to instance, storage, networking, and CDN functionalities. Enhancements cover error handling, validation, UI/UX consistency, and system stability. Improvements also include billing, voucher discount behavior, access control, and overall reliability across Deka Flexi and Deka CDN services in both prepaid and postpaid usage.</td></tr></tbody></table>

</details>

<br>


# v1.9


# 1.9.7

February 23, 2026

See what’s new and improved in our latest update.

### Deka Vault GPU

* Product release of the Backup module on the Service Portal Cloudeka.

<a href="/spaces/i9YWb69HFXLHYlXffReU/pages/q1HyeTKxa4CLHjQHxnyF" class="button primary">Read the documentation</a>

<details>

<summary>Improved</summary>

<table><thead><tr><th width="239.77777099609375">Module</th><th>Feature</th><th data-hidden></th></tr></thead><tbody><tr><td>Deka Vault GPU</td><td>Create Schedule VM Backup</td><td></td></tr><tr><td>Deka Vault GPU</td><td>Detail Schedule VM Backup</td><td></td></tr><tr><td>Deka Vault GPU</td><td>Delete Schedule VM Backup</td><td></td></tr><tr><td>Deka Vault GPU</td><td>Create Restore VM Backup</td><td></td></tr><tr><td>Deka Vault GPU</td><td>Delete Restore VM Backup</td><td></td></tr><tr><td>Deka Vault GPU</td><td>Backup Configuration-Add</td><td></td></tr><tr><td>Deka Vault GPU</td><td>Backup Configuration-View</td><td></td></tr><tr><td>Deka Vault GPU</td><td>Backup Configuration-Delete</td><td></td></tr><tr><td>Deka Vault GPU</td><td>Location</td><td></td></tr><tr><td>Service Portal</td><td>Waiver Functionality</td><td></td></tr><tr><td>Service Portal</td><td>Dunning</td><td></td></tr><tr><td>Service Portal</td><td>Suspend Organization Account</td><td></td></tr><tr><td>Service Portal</td><td>Terminate Organization Account </td><td></td></tr><tr><td>Service Portal</td><td>Charging Pay Per Use Deka Box</td><td></td></tr><tr><td>Service Portal</td><td>Charging Pay Per Use Deka Registry</td><td></td></tr></tbody></table>

</details>

<details>

<summary>Fixed</summary>

<table><thead><tr><th width="248">Module</th><th>Description</th></tr></thead><tbody><tr><td>Service Portal</td><td>Fixes ranging from several permission errors, 404 issues, CRUD problems, SSL, and UI/UX, as well as several development tasks covering the Deka Backup AI feature (BE/FE), backup charging system, and improvements to the suspend/terminate project flow for both prepaid and postpaid users.</td></tr></tbody></table>

</details>

<br>


# 1.9.6

January 29, 2026

See what’s new and improved in our latest update.

<details>

<summary>Improved</summary>

<table><thead><tr><th width="132.22222900390625">Module</th><th>Feature</th></tr></thead><tbody><tr><td>Deka LLM</td><td>Default Model for All Project</td></tr><tr><td>Deka LLM</td><td>Superadmin Can Exclude Specific Models per Project</td></tr><tr><td>Deka LLM</td><td>Superadmin Can Add Specific Models to a Project</td></tr><tr><td>Deka LLM</td><td>LLM Input Validation for Data Security</td></tr><tr><td>Deka LLM</td><td>Include &#x26; Exclude Model Settings at Team Level</td></tr></tbody></table>

</details>

<details>

<summary>Fixed</summary>

<table><thead><tr><th width="134.22222900390625">Module</th><th>Description</th></tr></thead><tbody><tr><td>Service Portal</td><td>Resolved a staging environment issue that caused system instability.</td></tr></tbody></table>

</details>

<br>


# 1.9.5

January 08, 2026

See what’s new and improved in our latest update.

### Service Portal

* Added Lampu integration to the Service Portal.

<a href="/spaces/i9YWb69HFXLHYlXffReU" class="button primary">Read the documentation</a>

<details>

<summary>Fixed</summary>

<table><thead><tr><th width="261.0001220703125">Module</th><th>Description</th><th data-hidden>Description</th></tr></thead><tbody><tr><td>Service Portal</td><td>Fixed multiple issues across STAGING and PROD environments affecting access control, audit logs, billing, quota handling, cluster provisioning, UI responsiveness, notification behavior, and overall system stability.</td><td>Perbaikan dilakukan pada proses pengiriman dan pencatatan email, di mana sebelumnya user spesifik tidak muncul di email atau Yopmail.</td></tr><tr><td>Deka GPU: Kubernetes</td><td>Removed test console logs in the STAGING environment to improve system cleanliness and readiness.</td><td>Perbaikan dilakukan dengan menghapus atau menonaktifkan console log yang masih tertinggal dari proses testing pada modul Kubernetes.</td></tr><tr><td>Deka Notebook</td><td>Fixed an issue causing errors when starting notebooks in the STAGING environment.</td><td>Bug yang menyebabkan error ketika pengguna melakukan start pada notebook telah diperbaiki.</td></tr><tr><td>Deka LLM</td><td>Resolved model estimation loading issues during updates that resulted in system errors.</td><td>Bug yang menyebabkan total estimasi model tidak ter-load saat proses update LLM telah diperbaiki.</td></tr><tr><td>Deka GPU: VMs</td><td>Fixed issues in the STAGING environment affecting Deka GPU VMs operations.</td><td>Perbaikan dilakukan pada proses upgrade Floating IP pada Virtual Machine yang sebelumnya bermasalah ketika melibatkan proses CRD.</td></tr><tr><td>Deka SSL</td><td>Enhanced validation display, updated SSL privileges, and implemented a default prepaid limit in Deka SSL.</td><td>Perbaikan dilakukan pada pengaturan privileges antara modul DNS dan SSL yang sebelumnya tidak konsisten.</td></tr><tr><td>Deka Registry</td><td>Fixed an issue when resizing Deka Registry.</td><td>Perbaikan dilakukan pada masalah yang menyebabkan error ketika pengguna melakukan resize pada layanan Deka Registry di lingkungan production.</td></tr><tr><td>Deka DNS</td><td>Added automatic quota refresh after DNS changes, improved alert messaging, and implemented a default prepaid limit.</td><td>Perbaikan dilakukan agar informasi quota dan sisa limit DNS melakukan auto refresh setelah proses create dan delete DNS.</td></tr><tr><td>Deka CDN</td><td>Fixed an error affecting Deka CDN.</td><td>Bug yang menyebabkan terjadinya internal error pada layanan Deka CDN telah diperbaiki.</td></tr><tr><td>Deka Registry</td><td>Improved the service creation process to enhance system reliability.</td><td>Perbaikan dilakukan pada proses pembuatan Deka Registry yang sebelumnya gagal di environment staging.</td></tr><tr><td>Deka Metal</td><td>Improved LLM, VM, organization, and cluster creation workflows for a more automated and consistent experience.</td><td>Perbaikan dilakukan pada validasi pembuatan resource seperti LLM, Notebook, vCluster, dan Bare Metal yang sebelumnya memperbolehkan penggunaan spasi, namun memunculkan pesan validasi terkait karakter spesial.</td></tr></tbody></table>

</details>

<br>


# v1.9


# 1.9.4

December 02, 2025

See what’s new and improved in our latest update.

### Deka SSL

* Release of the SSL module product in the Service Portal Cloudeka

<a href="/spaces/i9YWb69HFXLHYlXffReU/pages/jkDt7pVzFekU7mBg8Cw8" class="button primary">Read the documentation</a>

### Deka DNS

* Release of the DNS module product in the Service Portal Cloudeka

<a href="/spaces/i9YWb69HFXLHYlXffReU/pages/Ue1VbaLMuPwXhEytxQAP" class="button primary">Read the documentation</a>

<details>

<summary>Improved</summary>

<table><thead><tr><th width="204">Module</th><th>Feature</th><th data-hidden>Description</th></tr></thead><tbody><tr><td>Deka DNS</td><td>DNS Monthly Charging </td><td>Fitur DNS Monthly Charging menghadirkan mekanisme penagihan bulanan untuk layanan Deka DNS.</td></tr><tr><td>Deka Box</td><td>Deka Box Monthly Charging </td><td>Fitur ini menerapkan sistem penagihan bulanan untuk layanan Deka Box.</td></tr><tr><td>Deka Registry</td><td>Deka Registry Monthly Charging </td><td>Deka Registry Monthly Charging memungkinkan penerapan billing bulanan untuk layanan registry.</td></tr><tr><td>Service Portal</td><td>cldkctl</td><td>Fitur cldkctl menyediakan alat bantu berbasis command-line yang terintegrasi dengan Service Portal.</td></tr><tr><td>Service Portal</td><td>vCluster Postpaid Limitation </td><td>Fitur vCluster Postpaid Limitation menetapkan batasan penggunaan resource vCluster pada skema postpaid.</td></tr><tr><td>Service Portal</td><td>Path vCluster Prepaid Limitation </td><td>Fitur Path vCluster Prepaid Limitation mengatur batasan penggunaan vCluster pada skema prepaid berdasarkan jalur (path) tertentu.</td></tr><tr><td>Service Portal</td><td>Deka Metal Postpaid Limitation </td><td>Fitur Rafay Postpaid Limitation memberikan kontrol pembatasan penggunaan resource Rafay untuk pelanggan postpaid.</td></tr></tbody></table>

</details>

<details>

<summary>Fixed</summary>

<table><thead><tr><th width="210.00006103515625">Module</th><th>Feature</th><th data-hidden>Description</th></tr></thead><tbody><tr><td>Service Portal</td><td>Fixed issues affecting system stability and overall functionality.</td><td>Release ini juga mencakup berbagai perbaikan bug dan patch pada Service Portal untuk meningkatkan stabilitas, keamanan, dan performa sistem secara keseluruhan.</td></tr></tbody></table>

</details>


# 1.9.3

November 02, 2025

See what’s new and improved in our latest update.

<details>

<summary>Improved</summary>

<table><thead><tr><th width="285">Modu</th><th>Feature</th></tr></thead><tbody><tr><td>Service Portal</td><td>Enchance database connection </td></tr></tbody></table>

</details>

<details>

<summary>Fixed</summary>

<table><thead><tr><th width="284.99993896484375">Module</th><th width="453.90631103515625">Feature</th><th data-hidden>Description</th></tr></thead><tbody><tr><td>Deka LLM</td><td>Improvements and fixes to Rafay LLM provisioning and management, including resolving missing compute instance issues, correcting notebook wording, separating callback handling for usage and coin alerts, disabling editable fields in LLM edit, and fixing issues related to LLM deletion, coin top-up, and model updates.</td><td></td></tr><tr><td>Service Portal </td><td>Fixes across multiple areas including voucher and credit flows (trial, redemption, search, and claims), activity and audit logging, VPN and DNS behavior (naming, search limits, activation, and UI alignment), billing and quota calculations, GPU and vCluster provisioning, login and session issues, registry and organization management, validation wording improvements, as well as various UI, API method, and stability fixes in STAGING, DEV, and PROD environments.</td><td>Masalah pencarian voucher yang menyebabkan data tidak termuat dengan benar telah ditangani. Sistem kini memuat data voucher secara akurat dan konsisten sesuai parameter pencarian.</td></tr><tr><td>Deka GPU: Kubernetes</td><td>Fixed 400 error on Kubernetes dashboard access in PROD.</td><td>Bug yang menyebabkan dashboard Kubernetes mengembalikan error 400 saat diakses telah diperbaiki.</td></tr><tr><td>Deka Registry</td><td>Fixes related to registry and tag management, including resolving immutable tag pagination issues, enabling members to create labels properly, and fixing registry search and navigation issues in STAGING.</td><td>Bug yang menyebabkan data registry tidak muncul saat dilakukan pencarian, meskipun data sebenarnya ada, telah diperbaiki. Selain itu, masalah navigasi ketika kembali ke menu registry yang sebelumnya terasa sulit atau tidak responsif juga ditangani, sehingga proses pencarian dan pengelolaan registry menjadi lebih stabil dan lancar.</td></tr><tr><td>Deka VPN</td><td>Fixed IPSec and OpenVPN status issue after forced stop action.</td><td>Perbaikan dilakukan pada mekanisme perubahan status layanan VPN ketika pengguna melakukan aksi forced stop.</td></tr><tr><td>Deka Notebook</td><td>Fixed item per page selection issue in STAGING.</td><td>Bug yang menyebabkan opsi pagination (10/25/50/100/all) pada Deka Notebook tidak berfungsi telah diperbaiki.</td></tr><tr><td>Deka GPU: Virtual Machine</td><td>Fixes related to VM usability and UI behavior, including correcting password field display, improving VM responsiveness, and resolving item-per-page selection issues in STAGING</td><td>Perbaikan dilakukan pada fitur pagination Virtual Machine di Rafay yang sebelumnya tidak merespons pilihan jumlah item per halaman.</td></tr><tr><td>Deka GPU: Kubernetes</td><td>Fixed Kubernetes delete method issue in STAGING.</td><td>Perbaikan dilakukan pada metode delete di modul Kubernetes yang sebelumnya berdampak pada resource lain atau menimbulkan perilaku tidak konsisten.</td></tr><tr><td>Ticket </td><td>[STAGING] Comment with file upload is saved but not displayed </td><td>Perbaikan dilakukan pada modul Ticket untuk mengatasi masalah di mana komentar yang disertai file berhasil tersimpan, namun file tersebut tidak muncul pada tampilan (view).</td></tr><tr><td>Deka Metal</td><td>[STAGING] Project Rafay cluster is unavailable despite resource quota being set </td><td>Bug yang menyebabkan vCluster pada project Rafay tidak tersedia meskipun resource quota telah dikonfigurasi telah diperbaiki.</td></tr><tr><td>Deka CDN</td><td>[STAGING] After updating CDN, it should redirect back to project page like SSL, DNS, and limit behavior </td><td>Perbaikan dilakukan pada perilaku sistem setelah pengguna melakukan update konfigurasi CDN.</td></tr></tbody></table>

</details>


# 1.9.2

October 20, 2025

See what’s new and improved in our latest update.

<details>

<summary>Improved</summary>

<table><thead><tr><th width="304.00006103515625">Module</th><th>Feature</th></tr></thead><tbody><tr><td>Service Portal</td><td>Prepaid vCluster Limitation</td></tr><tr><td>Service Portal</td><td>Provisioning Databases </td></tr><tr><td>Service Portal</td><td>Deka Box Monthly Billing</td></tr><tr><td>Service Portal</td><td>Rafay LLM, Notebook, vCluster Base Code</td></tr><tr><td>Service Portal</td><td>Deka VPN Shared Cluster</td></tr><tr><td>Service Portal</td><td>Deka Registry Monthly Billing</td></tr></tbody></table>

</details>

<details>

<summary>Fixed</summary>

<table><thead><tr><th width="302.00006103515625">Module</th><th>Description</th></tr></thead><tbody><tr><td>Service Portal</td><td>Billing integration path error.</td></tr></tbody></table>

</details>

<br>


# 1.9.0

August 30, 2025

See what’s new and improved in our latest update.

### Deka Metal

* Release of the Baremetal module product in the Service Portal Cloudeka.

<a href="/spaces/i9YWb69HFXLHYlXffReU/pages/JAxKsJjS4hOwqVuHbkwC" class="button primary">Read the documentation</a>

<details>

<summary>Improved</summary>

<table><thead><tr><th width="273">Module</th><th>Feature</th><th data-hidden>Description</th></tr></thead><tbody><tr><td>Service Portal</td><td>Upgrade Package Flow Changes</td><td>Dilakukan penyempurnaan pada <strong>alur upgrade package</strong> untuk meningkatkan konsistensi proses dan pengalaman pengguna. Perubahan ini memastikan setiap tahapan upgrade berjalan lebih terstruktur, mengurangi potensi error, dan memberikan transisi yang lebih jelas dari sisi sistem maupun UI.</td></tr><tr><td>Deka Metal</td><td>Deka Metal provides organization management features that enable users to list, create, edit, delete, suspend, and terminate organizations in a centralized and controlled manner.</td><td></td></tr></tbody></table>

</details>

<details>

<summary>Fixed</summary>

<table><thead><tr><th width="269">Module</th><th>Description</th><th data-hidden>Description</th></tr></thead><tbody><tr><td>Service Portal</td><td>Staging Environment Improvements</td><td></td></tr><tr><td>Deka GPU</td><td>Fixing Active / Inactive GPU Services</td><td></td></tr><tr><td>Deka Metal</td><td>Various settings, menu, notification, and access improvements for better user experience.</td><td></td></tr></tbody></table>

</details>

<br>


# v1.8


# 1.8.1

August 21, 2025

See what’s new and improved in our latest update.

<details>

<summary>Fixed</summary>

<table><thead><tr><th width="193.99993896484375">Module</th><th>Feature</th><th data-hidden>Description</th><th data-hidden></th></tr></thead><tbody><tr><td>Service Portal</td><td>Improvements and bug fixes in the staging environments.</td><td></td><td>Perbaikan dilakukan pada proses download audit log yang sebelumnya tidak menampilkan validasi apa pun. Dengan pembaruan ini, sistem kini menampilkan validasi yang sesuai sebelum atau saat proses unduh berlangsung, sehingga pengguna mendapatkan umpan balik yang jelas terhadap aksi yang dilakukan.</td></tr><tr><td>Service Portal</td><td>Improvements and bug fixes in the production environments.</td><td></td><td></td></tr></tbody></table>

</details>

<br>


# v1.7


# 1.7.1

August 03, 2025

See what’s new and improved in our latest update.

<details>

<summary>Improved</summary>

<table><thead><tr><th width="235.66665649414062">Module</th><th>Feature</th><th data-hidden>Description</th></tr></thead><tbody><tr><td>Deka LLM</td><td>Voucher Trial Based On Model Deka LLM</td><td>Mekanisme pemberian voucher uji coba yang disesuaikan dengan jenis atau kapasitas model Deka LLM yang digunakan, sehingga pengguna bisa mencoba layanan sesuai kebutuhan tanpa langsung berlangganan.</td></tr><tr><td>Deka LLM</td><td>Downlod excel report deka llm usage</td><td>Kemampuan sistem untuk menghasilkan laporan penggunaan Deka LLM dalam format Excel, yang memudahkan pengguna maupun admin dalam memantau pemakaian, melakukan analisis data, serta memastikan transparansi penggunaan layanan.</td></tr></tbody></table>

</details>


# 1.7.0

July 14, 2025

See what’s new and improved in our latest update.

<details>

<summary>Improved</summary>

<table><thead><tr><th width="238.66671752929688">Module</th><th>Feature</th><th data-hidden></th></tr></thead><tbody><tr><td>Deka Box</td><td>Manage Deka Box Region</td><td><p>Penambahan fitur Region pada Deka Box. Berikut region yang tersedia:</p><ul><li>Single Region BDG,JKT,JBR,BTN <a href="	https://kencana.basic.box.cloudeka.id">https://kencana.basic.box.cloudeka.id</a>, <a href="	https://parahu.basic.box.cloudeka.id">	https://parahu.basic.box.cloudeka.id</a>, <a href="	https://krakatau.basic.box.cloudeka.id">	https://krakatau.basic.box.cloudeka.id</a></li><li>Multi Region JKT-BTN-JBR <a href="https://halimun.basic.box.cloudeka.id">https://halimun.basic.box.cloudeka.id</a>.</li><li>Dual Region JKN-BTN, JKN-BTN, BTN-JBR <a href="https://putri.basic.box.cloudeka.id">https://putri.basic.box.cloudeka.id</a>, <a href="	https://karang.basic.box.cloudeka.id">	https://karang.basic.box.cloudeka.id</a>, <a href="https://salak.basic.box.cloudeka.id">https://salak.basic.box.cloudeka.id</a></li></ul></td></tr></tbody></table>

</details>


# v1.6


# 1.6.0

May 14, 2025

See what’s new and improved in our latest update.

### Deka Guard

* Release of the Guard module product in the Service Portal Cloudeka.

<a href="/spaces/i9YWb69HFXLHYlXffReU/pages/mTlBVizltPEJKiZLsVya" class="button primary">Read the documentation</a>

<details>

<summary>Improved</summary>

<table><thead><tr><th width="195.666748046875">Module</th><th width="587.6666870117188">Feature</th><th data-hidden>Description</th></tr></thead><tbody><tr><td>Service Portal</td><td>Superadmin for Spesific Organization</td><td>Fitur baru yang memungkinkan superadmin diatur berdasarkan organisasi tertentu.</td></tr><tr><td>Deka LLM</td><td>Deka LLM Enchanment: Alert (F)</td><td>Penambahan fitur alert pada modul Deka LLM untuk memberi notifikasi.</td></tr><tr><td>Deka LLM</td><td>Deka LLM Enchanment: Playground (F)</td><td>Penyempurnaan Playground untuk mencoba dan menguji model Deka LLM.</td></tr><tr><td>Deka LLM</td><td>Deka LLM Enchanment: Dasboard Token Usage (F)</td><td>Penambahan dashboard untuk memantau penggunaan token Deka LLM.</td></tr><tr><td>Service Portal</td><td>Route APM Log (F)</td><td>Fitur baru untuk routing APM log dalam portal layanan.</td></tr><tr><td>Service Portal</td><td>Multiple GPU &#x26; Multiple Storage Postpaid (F)</td><td>Mendukung penggunaan multi GPU dan multi storage dengan sistem pembayaran pascabayar.</td></tr><tr><td>Service Portal</td><td>rQuota (F)</td><td>Fitur baru untuk pengaturan kuota resource.</td></tr><tr><td>Service Portal</td><td>FeedbackLegal: Sent BAO (F)</td><td>Fitur untuk mengirim BAO dalam modul FeedbackLegal.</td></tr><tr><td>Service Portal</td><td>Change Password 14 Char Lenght (F)</td><td>Peningkatan keamanan dengan aturan password minimal 14 karakter.</td></tr><tr><td>Service Portal</td><td>Ticketing Enchanment </td><td>Penyempurnaan modul ticketing agar lebih optimal.</td></tr></tbody></table>

</details>

<details>

<summary>Fixed</summary>

<table><thead><tr><th width="217.66668701171875">Module</th><th width="588.6666870117188">Description</th><th data-hidden>Description</th></tr></thead><tbody><tr><td>Service Portal</td><td>Legal feedback has been submitted to BAO for review.</td><td>Perbaikan (bug fix) terkait pengiriman BAO.</td></tr></tbody></table>

</details>

<br>


# v1.5


# 1.5.4

March 17, 2025

See what’s new and improved in our latest update.

<details>

<summary>Improved</summary>

<table><thead><tr><th width="210.54278564453125">Module</th><th width="588.1212158203125">Feature</th><th data-hidden>Description</th></tr></thead><tbody><tr><td>Service Portal</td><td>Trial Voucher Deka LLM</td><td>Penambahan fitur Trial Voucher untuk Superadmin, untuk memudahkan pengguna dapat mencoba produk Deka LLM </td></tr><tr><td>Service Portal</td><td>IDOR Super Admin</td><td>Telah dilakukan pembaruan sistem untuk mengamankan potensi IDOR pada akses role Superadmin</td></tr><tr><td>Service Portal</td><td>IDOR User Admin</td><td>Telah dilakukan pembaruan sistem untuk mengamankan potensi IDOR pada akses role User Admin</td></tr><tr><td>Service Portal</td><td>Option Purpose of Use</td><td>Penambahan Purpose of Use pada saat pelanggan </td></tr><tr><td>Service Portal</td><td>Deka User Endpoint</td><td>Penambahan endpoint pada Layanan Portal Cloudeka untuk produk Deka User</td></tr></tbody></table>

</details>


# 1.5.3

March 10, 2025

See what’s new and improved in our latest update.

<details>

<summary>Improved</summary>

<table><thead><tr><th width="277.377685546875">Module</th><th width="520.50439453125">Feature</th><th data-hidden>Description</th></tr></thead><tbody><tr><td>Deka GPU: Kubernetes</td><td>Resources</td><td>Fitur Resources pada Kubernetes memungkinkan pengguna untuk mengelola dan memantau alokasi resource seperti CPU, memory, dan GPU secara langsung dari Service Portal.</td></tr><tr><td>Deka GPU: Kubernetes</td><td>Service Account</td><td>Penambahan pengelolaan Service Account memberikan kontrol yang lebih baik terhadap akses dan identitas workload di lingkungan Kubernetes.</td></tr><tr><td>Deka GPU: Kubernetes</td><td>Flexible Resources</td><td>Fitur Flexible Resources memungkinkan penyesuaian alokasi resource Kubernetes secara lebih dinamis.</td></tr><tr><td>Deka Notebook</td><td>Multi Image</td><td>Fitur Multi Image memungkinkan pengguna memilih dan menggunakan lebih dari satu image pada Deka Notebook sesuai kebutuhan pengembangan.</td></tr><tr><td>Deka LLM</td><td>Update Models without top-up</td><td>Dengan fitur ini, pengguna dapat memperbarui atau mengganti model Deka LLM tanpa harus melakukan top-up terlebih dahulu.</td></tr></tbody></table>

</details>

<details>

<summary>Fixed</summary>

<table><thead><tr><th width="284.37774658203125">Module</th><th width="520.50439453125">Feature</th><th data-hidden>Description</th></tr></thead><tbody><tr><td>Deka GPU: Virtual Machine</td><td>Bug fixes have been applied to the Virtual Machine feature.</td><td>Bug fixing pada modul Virtual Machine Deka GPU dilakukan untuk memperbaiki masalah stabilitas dan fungsionalitas yang ditemukan pada versi sebelumnya.</td></tr><tr><td>Service Portal </td><td>Various bug fixes have been implemented in the Service Portal.</td><td>Release ini juga mencakup berbagai perbaikan bug lainnya pada Service Portal untuk meningkatkan stabilitas, keamanan, dan pengalaman pengguna secara keseluruhan.</td></tr><tr><td>Deka Notebook</td><td>Bug fixes have been applied to Deka Notebook.</td><td></td></tr></tbody></table>

</details>

<br>


# 1.5.2

March 05, 2025

See what’s new and improved in our latest update.

<details>

<summary>Improved</summary>

<table><thead><tr><th width="300.17401123046875">Module</th><th>Feature</th><th data-hidden>Description</th></tr></thead><tbody><tr><td>Deka LLM</td><td>Fixing postpaid usage bug</td><td>Perbaikan ini dilakukan untuk mengatasi ketidaksesuaian perhitungan dan pencatatan penggunaan layanan Deka LLM pada skema postpaid.</td></tr><tr><td>Deka LLM</td><td>Filter usage chart based on date</td><td>Fitur ini menambahkan kemampuan penyaringan grafik penggunaan Deka LLM berdasarkan rentang tanggal tertentu.</td></tr><tr><td>Service Portal</td><td>Fixing postpaid usage bug</td><td>Bug fixing ini memperbaiki masalah pada Service Portal terkait tampilan dan perhitungan usage postpaid.</td></tr><tr><td>Service Portal</td><td>EULA: Re-approval feature</td><td>Fitur EULA Re-approval memungkinkan sistem meminta persetujuan ulang kepada pengguna ketika terjadi pembaruan atau perubahan pada ketentuan layanan.</td></tr><tr><td>Service Portal</td><td>Bug Fixing Work Order &#x26; BAO</td><td>Perbaikan dilakukan pada modul Work Order dan BAO untuk mengatasi masalah fungsional dan inkonsistensi proses.</td></tr><tr><td>Service Portal</td><td>Signup using Google SSO</td><td>Fitur Signup menggunakan Google SSO memungkinkan pengguna melakukan pendaftaran dan login menggunakan akun Google.</td></tr></tbody></table>

</details>

<details>

<summary>Fixed</summary>

<table><thead><tr><th width="301.1739501953125">Module</th><th>Description</th><th data-hidden>Description</th></tr></thead><tbody><tr><td>Deka LLM</td><td>Bug fixing for postpaid usage.</td><td>Perbaikan ini dilakukan untuk mengatasi ketidaksesuaian perhitungan dan pencatatan penggunaan layanan Deka LLM pada skema postpaid.</td></tr><tr><td>Service Portal</td><td>Bug fixing for postpaid usage</td><td>Bug fixing ini memperbaiki masalah pada Service Portal terkait tampilan dan perhitungan usage postpaid.</td></tr><tr><td>Service Portal</td><td>Bug fixing for Work Order, and BAO.</td><td>Perbaikan dilakukan pada modul Work Order dan BAO untuk mengatasi masalah fungsional dan inkonsistensi proses.</td></tr></tbody></table>

</details>

<br>


# 1.5.1

February 24, 2025

See what’s new and improved in our latest update.

<details>

<summary>Improved</summary>

<table><thead><tr><th width="194.114990234375">Module</th><th>Feature</th><th data-hidden>Description</th></tr></thead><tbody><tr><td>Deka LLM</td><td>Validasi model pada saat create API Key</td><td>Fitur ini menambahkan proses validasi model ketika pengguna membuat API Key untuk Deka LLM.</td></tr><tr><td>Deka LLM</td><td>Set Expired date API Keys</td><td>Fitur ini memungkinkan pengguna dapat menentukan tanggal kedaluwarsa pada API Key Deka LLM saat proses pembuatan.</td></tr><tr><td>Deka LLM</td><td>Update expired date API Keys</td><td>Fitur update expired date memungkinkan pengguna memperbarui masa berlaku API Key yang sudah ada tanpa perlu membuat ulang API Key baru.</td></tr><tr><td>Deka LLM</td><td>Change title "Total Spend" int "Total Coin Spend"</td><td>Perubahan judul ini dilakukan untuk meningkatkan kejelasan informasi penggunaan. Istilah “Total Coin Spend” digunakan agar lebih merepresentasikan satuan konsumsi yang sebenarnya pada Deka LLM, sehingga pengguna dapat memahami data pemakaian dengan lebih akurat.</td></tr><tr><td>Deka GPU: VM</td><td>vGPU Not Recognize at VM create form</td><td>Perbaikan ini mengatasi masalah di mana vGPU tidak terdeteksi saat proses pembuatan Virtual Machine.</td></tr></tbody></table>

</details>

<details>

<summary>Fixed</summary>

<table><thead><tr><th width="230.1151123046875">Module</th><th>Description</th><th data-hidden>Description</th></tr></thead><tbody><tr><td>Deka LLM</td><td>Updating the label from <strong>“Total Spend”</strong> to <strong>“Total Coin Spend”</strong> to better reflect coin-based usage information.</td><td>Perubahan judul ini dilakukan untuk meningkatkan kejelasan informasi penggunaan. Istilah “Total Coin Spend” digunakan agar lebih merepresentasikan satuan konsumsi yang sebenarnya pada Deka LLM, sehingga p</td></tr><tr><td>Deka GPU: VM</td><td>Fixing an issue where <strong>vGPU is not recognized</strong> on the VM creation form.</td><td>Perbaikan ini mengatasi masalah di mana vGPU tidak terdeteksi saat proses pembuatan Virtual Machine.</td></tr><tr><td>Service Portal</td><td>Resolving a <strong>billing panic error</strong> that occurs during the processing of CRD Floating IP.</td><td>Bug fixing ini menangani error kritis (panic error) yang terjadi saat sistem memproses CRD Floating IP pada modul billing. Perbaikan dilakukan untuk meningkatkan stabilitas proses billing, memastikan perhitungan berjalan normal, dan mencegah gangguan layanan akibat kegagalan sistem.</td></tr></tbody></table>

</details>

<br>


# 1.5.0

February 21, 2025

See what’s new and improved in our latest update.

<details>

<summary>Improved</summary>

<table><thead><tr><th width="262.33331298828125">Module</th><th width="636.6666259765625">Feature</th><th data-hidden>Description</th></tr></thead><tbody><tr><td>Service Portal  </td><td>EULA Enchanment</td><td>Fitur ini merupakan pembaruan pada fitur EULA dilakukan untuk meningkatkan kejelasan, kepatuhan, dan kontrol persetujuan pengguna terhadap ketentuan layanan di Service Portal.</td></tr><tr><td>Service Portal</td><td>Download Audit Log</td><td>Fitur ini memungkinkan pengguna mengunduh catatan aktivitas sistem dalam format excel.</td></tr><tr><td>Service Portal</td><td>Google SSO</td><td>Fitur ini memungkinkan pengguna melakukan autentikasi menggunakan akun Google secara aman dan cepat.</td></tr><tr><td>Deka GPU: Kubernetes</td><td>Resources</td><td>Fitur ini menyediakan kemampuan pengelolaan resource Kubernetes secara langsung dari Service Portal.</td></tr><tr><td>Deka GPU: Kubernetes</td><td>Service Account</td><td>Fitur ini digunakan untuk pengelolaan Kubernetes Service Account memungkinkan pengaturan akses dan identitas workload secara lebih aman dan terkontrol.</td></tr><tr><td>Deka GPU: Kubernetes</td><td>Flexible Resources</td><td>Fitur ini memberikan fleksibilitas lebih dalam penyesuaian resource Kubernetes.</td></tr><tr><td>Service Portal</td><td>Trial Voucher</td><td>Fitur ini hanya dapat digunakan untuk produk Deka LLM yang memungkinkan pengguna dapat akses uji coba layanan dalam periode tertentu.</td></tr><tr><td>Deka LLM</td><td>Usage Deka LLM</td><td>Fitur ini menghadirkan peningkatan visibilitas dan akurasi dalam pemantauan penggunaan layanan Deka LLM.</td></tr><tr><td>Service Portal</td><td>Risk Register: IDOR</td><td>Fitur ini untuk meningkatkan keamanan sistem dari potensi celah akses tidak sah terhadap objek tertentu.</td></tr></tbody></table>

</details>

<details>

<summary>Fixed</summary>

<table><thead><tr><th width="265.33343505859375">Module</th><th>Description</th><th data-hidden>Feature</th></tr></thead><tbody><tr><td>Service Portal</td><td>Fixing several existing bugs in the Service Portal.</td><td>Bug Fixing</td></tr></tbody></table>

</details>

<br>


# v1.4


# 1.4.0

February 12, 2025

See what’s new and improved in our latest update.

### Deka LLM

* The Deka GPU Service Portal is a platform for creating Large Language Models, displaying available released models along with their usage pricing.

<a href="/spaces/i9YWb69HFXLHYlXffReU/pages/zbtkPAMpk5ugRi42YPs2" class="button primary">Read the documentation</a>

<details>

<summary>Improved</summary>

<table><thead><tr><th width="179.9735107421875">Module</th><th width="606.3185424804688">Feature</th></tr></thead><tbody><tr><td>Deka LLM</td><td>Create Deka LLM</td></tr><tr><td>Deka LLM</td><td>Update Models</td></tr><tr><td>Deka LLM</td><td>Top up</td></tr><tr><td> Deka LLM</td><td>Create Key</td></tr><tr><td>Deka LLM</td><td>Delete Key</td></tr><tr><td>Deka LLM</td><td>Configraion Key</td></tr><tr><td>Deka LLM</td><td>Create Alert </td></tr><tr><td>Deka LLM</td><td>Delete Alert</td></tr></tbody></table>

</details>


# v1.3


# 1.3.0

February 05, 2025

See what’s new and improved in our latest update.

### Deka Notebook

* Release of the Notebook module product in the Service Portal Cloudeka.

<a href="/spaces/i9YWb69HFXLHYlXffReU/pages/2x2zE79hpKAmYcfkdb6p" class="button primary">Read the documentation</a>

<details>

<summary>Improved</summary>

<table><thead><tr><th width="219.22412109375">Module</th><th>Feature</th><th data-hidden>Description</th></tr></thead><tbody><tr><td> Service Portal</td><td>Core Validation</td><td>Proses yang memastikan bahwa semua fitur dan fungsi inti dari sistem bekerja sesuai dengan spesifikasi.</td></tr><tr><td> Deka Notebook</td><td>Create Deka Notebook</td><td>Fitur <strong>Create Deka Respati</strong> digunakan untuk membuat instance layanan Deka Respati pada project yang dipilih.</td></tr><tr><td> Deka Notebook</td><td>Start Configuration</td><td>Fitur <strong>Start Configuration</strong> memungkinkan pengguna untuk memulai proses konfigurasi Deka Respati yang sebelumnya telah dibuat.</td></tr><tr><td> Deka Notebook</td><td>Stop Configuration</td><td>Fitur <strong>Stop Configuration</strong> digunakan untuk menghentikan sementara konfigurasi dan proses layanan Deka Respati.</td></tr><tr><td> Deka Notebook</td><td>Authentication Deka Notebook</td><td>Fitur <strong>Authentication Deka Respati</strong> berfungsi untuk mengelola mekanisme autentikasi dan otorisasi akses terhadap layanan Deka Respati.</td></tr></tbody></table>

</details>


# v1.2


# 1.2.0

December 16, 2024

See what’s new and improved in our latest update.

<details>

<summary>Improved</summary>

<table><thead><tr><th width="238.39825439453125">Module</th><th width="702">Feauture</th></tr></thead><tbody><tr><td>Service Portal</td><td>Renew UI/UX</td></tr><tr><td>Service Portal-Balance</td><td>Prepaid Change &#x26; Upgrade Package</td></tr><tr><td>Service Portal</td><td>Postpaid Show Package</td></tr><tr><td>Deka GPU</td><td>Manage Kubernetes</td></tr><tr><td>Deka GPU</td><td>Virtual Machine v1.1.0</td></tr><tr><td>Deka GPU:VM</td><td>Create Virtual Machine</td></tr><tr><td>Deka GPU:VM</td><td>Console Virtual Machine</td></tr><tr><td>Deka GPU:VM</td><td>Restart Virtual Machine</td></tr><tr><td>Deka GPU:VM</td><td>Delete Virtual Machine</td></tr><tr><td>Deka GPU</td><td>Manual Reduce Delivery</td></tr></tbody></table>

</details>


# v1.0


# 1.0.2

September 04, 2024

See what’s new and improved in our latest update.

<details>

<summary>Fixed</summary>

| Module         | Feature                                      |
| -------------- | -------------------------------------------- |
| Service Portal | Fix minimum phone number length to 9 digits. |

</details>

<br>


# 1.0.1

October 04, 2024

See what’s new and improved in our latest update.

### Deka GPU: Kubernetes

* Provides GPU-based container orchestration services to run modern workloads such as AI/ML and microservices.

<a href="/spaces/i9YWb69HFXLHYlXffReU/pages/usmVZoMazicqYSfxc3eb" class="button primary">Read the documentation</a>

### Deka GPU: VMs

* Enables users to run GPU-based virtual machines for intensive computing needs.

<a href="/spaces/i9YWb69HFXLHYlXffReU/pages/ja3XKy4uyj7PB5UF2c3h" class="button primary">Read the documentation</a>

### Deka GPU: MLOps

* Supports the end-to-end machine learning lifecycle, from experimentation and training to pipelines and model deployment.

<a href="/spaces/i9YWb69HFXLHYlXffReU/pages/7DIa8xOXmeFiApxkMcum" class="button primary">Read the documentation</a>

### Deka GPU: Registry

* Used to centrally store and manage container images, ensuring applications are securely managed, versioned, and ready for use by Kubernetes and other workloads.

<a href="/spaces/i9YWb69HFXLHYlXffReU/pages/L1NXG1Wb5r5yTxl5ml7y" class="button primary">Read the documentation</a>

### Deka GPU: Ticket

* Used as a support and communication mechanism between users and the Cloudeka Service Portal operations team.

<a href="/spaces/i9YWb69HFXLHYlXffReU/pages/O6BIemKTD6HnrMpGDayC" class="button primary">Read the documentation</a>

### Deka LLM

* Provides Large Language Model (LLM) as a Service through the Cloudeka Service Portal.

<a href="/spaces/i9YWb69HFXLHYlXffReU/pages/zbtkPAMpk5ugRi42YPs2" class="button primary">Read the documentation</a>

<details>

<summary>Improved</summary>

Service Portal Cloudeka

<table><thead><tr><th width="342.4814453125">Module</th><th>Feature</th></tr></thead><tbody><tr><td>Service Portal</td><td>Sign Up</td></tr><tr><td>Service Portal</td><td>Sign In</td></tr><tr><td>Service Portal</td><td>Sign Out</td></tr><tr><td>Service Portal </td><td>Forgot Password</td></tr><tr><td>Service Portal - My Profile</td><td>Edit User Information</td></tr><tr><td>Service Portal - My Profile</td><td>Change Password</td></tr><tr><td> Service Portal - My Profile</td><td>Multi Factor Authentication</td></tr><tr><td>Service Portal - Project</td><td>Add Project</td></tr><tr><td>Service Portal - Project</td><td>Edit Project</td></tr><tr><td>Service Portal - Project</td><td>Delete Project</td></tr><tr><td>Service Portal - Project</td><td>Toogle Mode </td></tr><tr><td>Service Portal - Project</td><td>Sort List Mode </td></tr><tr><td>Service Portal - Project</td><td>Status Mode</td></tr><tr><td>Service Portal-Settings</td><td>Update Project</td></tr><tr><td>Service Portal-Settings</td><td>Create User</td></tr><tr><td>Service Portal-Settings</td><td>Transfer Creator Role</td></tr><tr><td>Service Portal-Settings</td><td>Resend Invitation</td></tr><tr><td>Service Portal-Settings</td><td>Edit User</td></tr><tr><td>Service Portal-Settings</td><td>Detail User</td></tr><tr><td>Service Portal-Settings</td><td>Delete User</td></tr><tr><td>Service Portal-Roles</td><td>Create Role</td></tr><tr><td>Service Portal-Roles</td><td> Update Role</td></tr><tr><td>Service Portal-Roles</td><td>Delete Role</td></tr><tr><td>Service Portal-Voucher</td><td>Claim Voucher Trial</td></tr><tr><td>Service Portal-Voucher</td><td>Claim Voucher Credit</td></tr><tr><td>Service Portal-Activities</td><td>List Activity</td></tr><tr><td>Service Portal-Activities</td><td>Download Activity</td></tr><tr><td>Service Portal-Billing</td><td>List Daily Cost Estimated</td></tr><tr><td>Service Portal-Billing</td><td>Detail Daily Cost Estimated</td></tr><tr><td>Service Portal-Billing</td><td>Detail History Billing Monthly Cost</td></tr><tr><td>Service Portal-Billing</td><td>History Billing Monthly Cost </td></tr><tr><td>Service Portal-Billing</td><td>History Debit Monthly Cost </td></tr><tr><td>Service Portal-Billing</td><td>Details Invoice</td></tr><tr><td>Service Portal-Billing</td><td>Download Invoice</td></tr><tr><td>Service Portal-Billing</td><td>Summary Monthly Detail</td></tr><tr><td>Service Portal-Billing</td><td>Download Summary Monthly </td></tr><tr><td> Service Portal-Balance</td><td>Choose Package</td></tr><tr><td>Service Portal-Balance</td><td>Choose Payment</td></tr><tr><td>Service Portal-Balance</td><td>Top-up </td></tr><tr><td>Service Portal-Balance</td><td>History Transaction</td></tr><tr><td>Service Portal-Balance</td><td>Balance Transaction</td></tr></tbody></table>

<table><thead><tr><th width="335.25927734375">Module</th><th>Feature</th></tr></thead><tbody><tr><td>Service Portal - Manage Organization</td><td>List Organization</td></tr><tr><td>Service Portal - Manage Organization</td><td>Create Organization</td></tr><tr><td>Service Portal - Manage Organization</td><td>Edit Organization</td></tr><tr><td>Service Portal - Manage Organization</td><td>Detail Organization</td></tr><tr><td>Service Portal - Manage Organization</td><td>Activity Detail Organization</td></tr><tr><td>Service Portal - Manage Organization</td><td>Suspend Organization</td></tr><tr><td>Service Portal - Manage Organization</td><td>Delete Organization</td></tr><tr><td>Service Portal - Manage Organization</td><td>Create User</td></tr><tr><td>Service Portal - Manage Organization</td><td>List User</td></tr><tr><td>Service Portal - Manage Organization</td><td>Activity User</td></tr><tr><td>Service Portal - Manage Organization</td><td>Resend Invitation </td></tr><tr><td>Service Portal - Manage Organization</td><td>Transfer Creator Role</td></tr><tr><td>Service Portal - Manage Organization</td><td>Multi Factor Authentication</td></tr><tr><td>Service Portal - Manage Organization</td><td>Edit User</td></tr><tr><td>Service Portal - Manage Organization</td><td>Detail User</td></tr><tr><td>Service Portal - Manage Organization</td><td>Delete User</td></tr><tr><td>Service Portal - Manage Organization</td><td>Create Role Organization</td></tr><tr><td>Service Portal - Manage Organization</td><td>Detail Role Organization</td></tr><tr><td>Service Portal - Manage Organization</td><td>Activity Role Organization</td></tr><tr><td>Service Portal - Manage Organization</td><td>Create Project</td></tr><tr><td>Service Portal - Manage Organization</td><td>Activity Project</td></tr><tr><td>Service Portal - Manage Organization</td><td>Custom Registry Limit</td></tr><tr><td>Service Portal - Manage Organization</td><td>Detail Project </td></tr><tr><td>Service Portal - Manage Organization</td><td>Edit Project</td></tr><tr><td>Service Portal - Manage Organization</td><td>Delete Project</td></tr></tbody></table>

<table><thead><tr><th width="336">Module</th><th>Feature</th></tr></thead><tbody><tr><td>Service Portal - Manage Project</td><td>Project List</td></tr><tr><td>Service Portal - Manage Project</td><td>Search Project</td></tr><tr><td>Service Portal - Manage Project</td><td>Create Project</td></tr><tr><td>Service Portal - Manage Project</td><td>Project Status</td></tr><tr><td>Service Portal - Manage Project</td><td>Detail Project</td></tr><tr><td>Service Portal - Manage Project</td><td>Update Project</td></tr><tr><td>Service Portal - Manage Project</td><td>Delete Project</td></tr></tbody></table>

<table><thead><tr><th width="335">Module</th><th>Feature</th></tr></thead><tbody><tr><td>Service Portal - Manage User</td><td>Create User</td></tr><tr><td>Service Portal - Manage User</td><td>Detail User</td></tr><tr><td>Service Portal - Manage User</td><td>Edit User</td></tr><tr><td>Service Portal - Manage User</td><td>Delete User</td></tr><tr><td>Service Portal - Manage User</td><td>Active User</td></tr><tr><td>Service Portal - Manage User</td><td>Deactive User</td></tr><tr><td>Service Portal - Manage User</td><td>Resend Invitation</td></tr><tr><td>Service Portal - Manage User</td><td>Transfer Creator Role</td></tr><tr><td>Service Portal - Manage User</td><td>Multi Factor Authentication</td></tr></tbody></table>

<table><thead><tr><th width="340">Module</th><th>Feature</th></tr></thead><tbody><tr><td>Service Portal - Manage Audit</td><td>Download Audit Log</td></tr><tr><td>Service Portal - Manage Audit</td><td>Audit Event Tracking</td></tr><tr><td>Service Portal - Manage Audit</td><td>User Activity Monitoring</td></tr><tr><td>Service Portal - Manage Audit</td><td>Filter by Organization</td></tr><tr><td>Service Portal - Manage Audit</td><td>Filter by Project</td></tr></tbody></table>

<table><thead><tr><th width="337">Module</th><th>Feature</th></tr></thead><tbody><tr><td>Service Portal - Manage Sales</td><td>Search by Name</td></tr><tr><td>Service Portal - Manage Sales</td><td>Create Sales</td></tr><tr><td>Service Portal - Manage Sales</td><td>List Sales</td></tr><tr><td>Service Portal - Manage Sales</td><td>Detail Sales</td></tr><tr><td>Service Portal - Manage Sales</td><td>Edit Sales</td></tr><tr><td>Service Portal - Manage Sales</td><td>Delete Sales</td></tr></tbody></table>

<table><thead><tr><th width="337">Module</th><th>Feature</th></tr></thead><tbody><tr><td>Service Portal - Manage Voucher Trial</td><td>Search by Voucher Trial Name</td></tr><tr><td>Service Portal - Manage Voucher Trial</td><td>Create Voucher Trial</td></tr><tr><td>Service Portal - Manage Voucher Trial</td><td>List Voucher Trial</td></tr><tr><td>Service Portal - Manage Voucher Trial</td><td>Download Voucher Trial</td></tr><tr><td>Service Portal - Manage Voucher Trial</td><td>Claim to Project Voucher Trial</td></tr><tr><td>Service Portal - Manage Voucher Trial</td><td>Revoke Voucher Trial</td></tr><tr><td>Service Portal - Manage Voucher Credit</td><td>Search by Voucher Credit Name</td></tr><tr><td>Service Portal - Manage Voucher Credit</td><td>Create Voucher Credit</td></tr><tr><td>Service Portal - Manage Voucher Credit</td><td>List Voucher Credit</td></tr><tr><td>Service Portal - Manage Voucher Credit</td><td>Download Voucher Credit</td></tr><tr><td>Service Portal - Manage Voucher Credit</td><td>Claim to Project Voucher Credit</td></tr><tr><td>Service Portal - Manage Voucher Credit</td><td>Revoke Voucher Credit</td></tr></tbody></table>

<table><thead><tr><th width="337">Module</th><th>Feature</th></tr></thead><tbody><tr><td>Service Portal - Automate Suspension</td><td>Search by Organization</td></tr><tr><td>Service Portal - Automate Suspension</td><td>Create Suspend Scheduller</td></tr><tr><td>Service Portal - Automate Suspension</td><td>List Automate Suspension</td></tr><tr><td>Service Portal - Automate Suspension</td><td>Delete Organization Automate Suspension</td></tr></tbody></table>

<table><thead><tr><th width="339">Module</th><th>Feature</th></tr></thead><tbody><tr><td>Service Portal - Manage Package</td><td>Edit Package</td></tr><tr><td>Service Portal - Manage Package</td><td>Search by Package Name</td></tr><tr><td>Service Portal - Manage Package</td><td>Create Add Ons Package</td></tr><tr><td>Service Portal - Manage Package</td><td>List Ons Package</td></tr><tr><td>Service Portal - Manage Package</td><td>Edit Ons Package</td></tr><tr><td>Service Portal - Manage Package</td><td>Detail Ons Package</td></tr><tr><td>Service Portal - Manage Package</td><td>Delete Ons Package</td></tr></tbody></table>

<table><thead><tr><th width="339">Module</th><th>Feature</th></tr></thead><tbody><tr><td>Service Portal - Manage Pricing</td><td>Filter by Product</td></tr><tr><td>Service Portal - Manage Pricing</td><td>Search by Name</td></tr><tr><td>Service Portal - Manage Pricing</td><td>Create Items</td></tr><tr><td>Service Portal - Manage Pricing</td><td>Edit Items</td></tr><tr><td>Service Portal - Manage Pricing</td><td>Detail Items</td></tr><tr><td>Service Portal - Manage Pricing</td><td>Delete Items</td></tr><tr><td>Service Portal - Manage Pricing</td><td>Search by Tags</td></tr><tr><td>Service Portal - Manage Pricing</td><td>Create Tags</td></tr><tr><td>Service Portal - Manage Pricing</td><td>List Tags</td></tr><tr><td>Service Portal - Manage Pricing</td><td>Edit Tags</td></tr><tr><td>Service Portal - Manage Pricing</td><td>Delete Tags</td></tr><tr><td>Service Portal - Manage Pricing</td><td>Create Product</td></tr><tr><td>Service Portal - Manage Pricing</td><td>Create Service </td></tr><tr><td>Service Portal - Manage Pricing</td><td>Detail Service</td></tr><tr><td>Service Portal - Manage Pricing</td><td>Updates Service</td></tr><tr><td>Service Portal - Manage Pricing</td><td>Delete Service</td></tr><tr><td>Service Portal - Manage Pricing</td><td>Filter by Activity</td></tr><tr><td>Service Portal - Manage Pricing</td><td>List Activity</td></tr></tbody></table>

<table><thead><tr><th width="339">Module</th><th>Feature</th></tr></thead><tbody><tr><td>Service Portal - Manage Region</td><td>Create New Region</td></tr><tr><td>Service Portal - Manage Region</td><td>List Manage New Region</td></tr><tr><td>Service Portal - Manage Region</td><td>Edit Manage Region</td></tr><tr><td>Service Portal - Manage Region</td><td>Detail Manage Region</td></tr><tr><td>Service Portal - Manage Region</td><td>Create New Site</td></tr><tr><td>Service Portal - Manage Region</td><td>List Manage Site</td></tr><tr><td>Service Portal - Manage Region</td><td>Edit Site</td></tr><tr><td>Service Portal - Manage Region</td><td>Delete Site</td></tr></tbody></table>

<table><thead><tr><th width="339">Module</th><th>Feature</th></tr></thead><tbody><tr><td>Service Portal - Manage EULA</td><td>List Manage EULA</td></tr><tr><td>Service Portal - Manage EULA</td><td>Detail Manage EULA</td></tr><tr><td>Service Portal - Manage EULA</td><td>Edit Manage EULA</td></tr></tbody></table>

<table><thead><tr><th width="339">Module</th><th>Feature</th></tr></thead><tbody><tr><td>Service Portal - Manual Payment</td><td>Search by Organization</td></tr><tr><td>Service Portal - Manual Payment</td><td>Create Manual payment</td></tr><tr><td>Service Portal - Manual Payment</td><td>List Manual Payment</td></tr><tr><td>Service Portal - Manual Payment</td><td>Approve Action</td></tr><tr><td>Service Portal - Manual Payment</td><td>Reject Action</td></tr></tbody></table>

<table><thead><tr><th width="339">Module</th><th>Feature</th></tr></thead><tbody><tr><td>Service Portal - Mailbox Log</td><td>Filter by Date</td></tr><tr><td>Service Portal - Mailbox Log</td><td>Search by Organization</td></tr><tr><td>Service Portal - Mailbox Log</td><td>Search by Status</td></tr><tr><td>Service Portal - Mailbox Log</td><td>List Mailbox Log</td></tr></tbody></table>

<table><thead><tr><th width="339">Module</th><th>Feature</th></tr></thead><tbody><tr><td>Service Portal - Broadcast</td><td>Search by Title</td></tr><tr><td>Service Portal - Broadcast</td><td>Create broadcast</td></tr><tr><td>Service Portal - Broadcast</td><td>List Broadcast</td></tr><tr><td>Service Portal - Broadcast</td><td>Detail Broadcast</td></tr><tr><td>Service Portal - Broadcast</td><td>Edit Broadcast</td></tr><tr><td>Service Portal - Broadcast</td><td>Delete Broadcast</td></tr></tbody></table>

Deka GPU: Kubernetes

| Module              | Feature              | Description                                                                                                                                                                                         |
| ------------------- | -------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Deka GPU-Kubernetes | Workload Status      | The Workload Status feature provides real-time visibility into the condition of workloads running on GPU-based Kubernetes clusters.                                                                 |
| Deka GPU-Kubernetes | Download kube config | The Download Kube Config feature allows users to securely download the Kubernetes configuration file (kubeconfig) to access the cluster from a local environment or external tools such as kubectl. |
| Deka GPU-Kubernetes | Event                | The Event feature displays a list of important events occurring within the Kubernetes cluster, such as pod scheduling, scaling, errors, or resource status changes.                                 |

Deka GPU: MLOps

| Module         | Feature              | Description                                                                                                                                                 |
| -------------- | -------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Deka GPU-MLOps | Notebook             | The Notebook feature provides a GPU-based interactive environment for data exploration, model development, and machine learning experimentation.            |
| Deka GPU-MLOps | Tensorboards         | The TensorBoards feature enables centralized visualization of training metrics such as loss, accuracy, and model graphs.                                    |
| Deka GPU-MLOps | Volumes              | The Volumes feature is used to manage persistent storage that can be attached to notebooks, experiments, and pipelines.                                     |
| Deka GPU-MLOps | Endpoint             | The Endpoint feature enables the deployment of machine learning models as services that are ready to be consumed by applications or other systems.          |
| Deka GPU-MLOps | Experiments (AutoML) | The Experiments (AutoML) feature provides automated capabilities to discover the best model by exploring various algorithm and hyperparameter combinations. |
| Deka GPU-MLOps | Experiment (KPF)     | The Experiment (KPF) feature, based on the Kubeflow Pipelines Framework, is used to run more structured and automated experiments.                          |
| Deka GPU-MLOps | Pipelines            | The Pipelines feature allows users to build end-to-end machine learning workflows, from data preprocessing and model training to evaluation and deployment. |
| Deka GPU-MLOps | Runs                 | The Runs feature records every execution of pipelines or experiments that are run.                                                                          |
| Deka GPU-MLOps | Reccuring Runs       | The Recurring Runs feature allows pipelines to be executed on a scheduled basis, such as daily or weekly.                                                   |
| Deka GPU-MLOps | Artifacts            | The Artifacts feature is used to store outputs from experiments or pipelines, such as models, preprocessed datasets, and evaluation files.                  |
| Deka GPU-MLOps | Executions           | The Executions feature provides technical details for each step executed within a pipeline.                                                                 |
| Deka GPU-MLOps | Manage Contributor   | The Manage Contributor feature is used to manage user access and roles within the MLOps workspace.                                                          |
| Deka GPU-MLOps | RAPIDS               | The RAPIDS feature provides GPU-based acceleration for data processing workloads in data science and machine learning.                                      |

Deka GPU: Registry

| Module             | Feature                   | Description                                                                                                                                           |
| ------------------ | ------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------- |
| Deka GPU: Registry | Create Registry           | The Create Registry feature allows users to create a new container registry instance for storing and distributing images.                             |
| Deka GPU: Registry | Quota Registry            | The Quota Registry feature is used to manage and limit storage resource usage within the registry.                                                    |
| Deka GPU: Registry | Summary Registry          | The Summary Registry feature provides a summary of key registry information, such as total storage usage, number of repositories, and service status. |
| Deka GPU: Registry | Repository Registry       | The Repository Registry feature allows users to view and manage the list of repositories within a registry.                                           |
| Deka GPU: Registry | Logs Registry             | The Logs Registry feature provides activity records within the registry, including push, pull, delete actions, and configuration changes.             |
| Deka GPU: Registry | Labels Registry           | The Labels Registry feature allows users to add metadata in the form of labels to a registry or repository.                                           |
| Deka GPU: Registry | Tag Immutability Registry | The Tag Immutability Registry feature prevents specified image tags from being modified or overwritten.                                               |
| Deka GPU: Registry | Member Registry           | The Member Registry feature is used to manage user access to the registry.                                                                            |
| Deka GPU: Registry | Resize Storage            | The Resize Storage feature allows users to adjust registry storage capacity according to growing needs.                                               |
| Deka GPU: Registry | Delete Registry           | The Delete Registry feature is used to remove registries that are no longer needed.                                                                   |

Deka GPU: Ticket

| Module           | Feature       | Description                                                                                                                                       |
| ---------------- | ------------- | ------------------------------------------------------------------------------------------------------------------------------------------------- |
| Deka GPU: Ticket | Create Ticket | The Create Ticket feature allows users to create structured support tickets related to Deka GPU services.                                         |
| Deka GPU: Ticket | Attachment    | The Attachment feature allows users to attach supporting files to created tickets, such as error logs, screenshots, or other technical documents. |
| Deka GPU: Ticket | Disscussion   | The Discussion feature provides a two-way communication space between users and the support team within a single ticket.                          |

</details>

<details>

<summary>Fixed</summary>

<table><thead><tr><th width="201.14813232421875">Module</th><th>Bug</th></tr></thead><tbody><tr><td>Service Portal</td><td>Fixing the wording of the GPU type package choice.</td></tr><tr><td>Service Portal</td><td>Fix Enterprise organizations not appearing in the organization selection when created by Superadmin.</td></tr></tbody></table>

</details>

<br>


# Introduction

**Service Portal Cloudeka** is a cloud-based Graphic Processing Unit that is one of the services of Lintasarta. Service Portal Cloudeka allow you as a user GPU to run applications that require high graphics processing capabilities or intensive parallel computing without having to purchase and manage your own hardware. GPU decays can be used for a variety of infrastructures and platforms. The advantages of Deka GPUs that you get include the following:

1. **Advanced Infrastructure**, Lintasarta utilizes the latest technology and reliable infrastructure to ensure optimal performance of its **Service Portal Cloudeka**. This includes high-end hardware and a fast, secure network.
2. **Professional and Experienced Support**, with **Service Portal Cloudeka** technology support, Lintasarta ensures that your data is processed and stored in accordance with regulations and security standards. This provides extra protection for sensitive data and prevents foreign influence or control.
3. **Strong Data Security**, Lintasarta ensures robust data protection by adhering to the highest industry security standards, including data encryption, strict access control, and 24/7 security monitoring.

**Competitive and Transparent Prices**, Lintasarta offers **Service Portal Cloudeka** solutions at competitive and transparent prices, ensuring customers only pay for the resources they use with no hidden costs.


# Sign Up

{% hint style="success" %}
This section just for project type Small and Medium Enterprise using payment method Prepaid.
{% endhint %}

To access the Service Portal Cloudeka, you must first have an account. You need to register once by visiting the Service Portal Cloudeka at the following link[ https://ai.cloudeka.id](https://ai.cloudeka.id) in your browser, then the "Sign In Now!" page will be displayed. Click the "Sign Up" button.

<figure><img src="/files/7jWve29THwCyfBPVGzKP" alt=""><figcaption></figcaption></figure>

Since you are registering through the Sign In page of the **Service Portal Cloudeka**, the account created will automatically be of the SME type for personal use. However, if you require an account for business or an organization with legal entity status, you can contact the Lintasarta Sales Team. On the Sign Up page, fill in several fields, including Full Name, Email Address, Password, and Phone Number. Finally, input the code displayed in the reCAPTCHA field.

<figure><img src="/files/cuJ9nYFaJw7HMXennz6H" alt=""><figcaption></figcaption></figure>

At the bottom of the form, there are links to the "Terms of Service" and "Privacy Policy," which you must agree to as a user.

<figure><img src="/files/SpSm7IbstspLspFg7FNB" alt=""><figcaption></figcaption></figure>

First, you can click the **"Terms of Service"** link. This link displays a **"Terms & Conditions"** window, where you need to read and understand the rules and conditions you must comply with as a user when using Lintasarta services. The checkbox will be automatically checked once you have read the **"Terms & Conditions."** Click the **"Accept"** button to agree to the **"Terms & Conditions"** provided by Lintasarta.

<figure><img src="/files/HiSvBV4v7UMYadlcP330" alt=""><figcaption></figcaption></figure>

After agreeing to the **"Terms & Conditions"** provided by Lintasarta, you can click the **"Privacy Policy"** link. This link displays the **"Privacy Policy"** window, where you must read and understand how Lintasarta collects, stores, uses, and protects your personal data as a Lintasarta service user. The checkbox will be automatically checked once you have read the **"Privacy Policy."** Click the **"Accept"** button to agree to the **"Privacy Policy"** explained by Lintasarta.

<figure><img src="/files/NtV8Kwv3p3WRhFd0pGfP" alt=""><figcaption></figcaption></figure>

Click the "Sign Up" button to continue the account registration process.

<figure><img src="/files/H0TbhIi5kVBrbaubzyXa" alt=""><figcaption></figcaption></figure>

If the registration is successful, a "Congratulations" window will appear. You need to check the email you registered with Service Portal Cloudeka.

<figure><img src="/files/i2whZM1xeOYuO4XH5sak" alt=""><figcaption></figcaption></figure>

To verify your email, click the "Verify Your Email Address" button and follow the next steps. However, if the "Verify Your Email Address" button is not functional, you can use the available link by clicking it or copying it into your browser.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfd9qXolcqbMxfmR-MxiX2-3663MR2EqkdQ6oihXZm_KcNvCaHBM2iLKFrs2mdPiQzGRkcyt7OEyFD-9ATWzWzfQO0q2u_R5MG_4CfKxg-bOKQZ9PXCped4dPz0IZ7qCTQ4_nCj1A?key=gaxZA46fxTtPmci_iDkvY-35" alt=""><figcaption></figcaption></figure>

On the Service Portal Cloudeka Sign In page. Enter your registered email address and password for the Service Portal Cloudeka. Input the code in the reCAPTCHA field, then click the Sign In button.

<figure><img src="/files/DLE3AueZ9UIGHljQi5yk" alt=""><figcaption></figcaption></figure>

Once you have successfully logged in, since you are a new user who does not yet have an organization or registered project in the **Service Portal Cloudeka**, the first page displayed is the **"Create Organization"** page. You are required to fill in several fields. After completing all the fields on the **"Create Organization"** page, click the **"Create"** button to proceed to the project creation stage.

<figure><img src="/files/EnjiqjYG0DSYsZoe2GY9" alt=""><figcaption></figcaption></figure>

After you Create Organization, a window for Multi-Factor Authentication Required activation will appear. Click the **Active Multi-Factor Authentication**.

<figure><img src="/files/v5uDYwi04WvkHRoTAC2O" alt=""><figcaption></figcaption></figure>

The Confirm Password window will then be displayed, enter your current password and click the Confirm button to proceed with the MFA activation.

<figure><img src="/files/6EO11GUIzmdokkVNlazV" alt=""><figcaption></figcaption></figure>

In the next step, you can download an authentication app on your smartphone. This guide only demonstrates the use of Google Authenticator and Microsoft Authenticator. For Android smartphone users, here are the links for [Google Authenticator](https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2) and [Microsoft Authenticator](https://play.google.com/store/apps/details?id=com.azure.authenticator). For iOS smartphone users, here are the links for [Google Authenticator](https://apps.apple.com/us/app/google-authenticator/id388497605) and [Microsoft Authenticator](https://apps.apple.com/us/app/microsoft-authenticator/id983156458).

<figure><img src="/files/VPoNOVbMipnYnLPft1Ne" alt=""><figcaption></figcaption></figure>

You can see the projects you have added in your organization in the Service Portal Cloudeka still with **Status Cluster "Pending"** wait a few moments for the email **Status Cluster** "**Ready**".

{% hint style="info" %}
A project has been automatically created based on your organization. The name is auto-generated with a unique identifier to prevent duplication and is available in the dashboard.
{% endhint %}

{% hint style="success" %}
The cluster status will change from “Pending” to “Ready” approximately 15 minutes after the project has been created.
{% endhint %}

<figure><img src="/files/eMO8M0gEjgWFzRV268w5" alt=""><figcaption></figcaption></figure>


# Sign In


# Sign In using Email and Password

If you already have an account on the Service Portal Cloudeka, then you need to access [Service Portal Cloudeka](https://ai.cloudeka.id/) in your browser, the Sign In Now page will appear to Sign In, fill in the Email Address and Password columns that you registered previously, and then click the Sign In button.

<figure><img src="/files/qltK5wySaGlMyNNEhKat" alt=""><figcaption></figcaption></figure>

If this is your first time logging into **Service Portal Cloudeka**, the system will automatically request an OTP to grant you access, displaying a window with the message **“We don't recognize the device.”** Click the **OK** button.

<figure><img src="/files/KhbJw8ImZMWto7aSb5GS" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/1gre7WlCFRuqN2iazya8" alt=""><figcaption></figcaption></figure>

If this is your first time logging into the AI Portal Service, the Service Portal Cloudeka will automatically request an OTP to grant you access, displaying a window with the message “We don’t recognize the device.” Click the OK button.

<figure><img src="/files/TGfM72xKZ0P7M59GTKTo" alt=""><figcaption></figcaption></figure>

You will be redirected to the “OTP Verification” page. Enter the OTP code you received via email.

<figure><img src="/files/FrkQJkUzj719lJtbVZH6" alt=""><figcaption></figcaption></figure>

Check your email inbox, you should have received an email from <info@cloudeka.id> with the subject \[Lintasarta Cloudeka] Please verify your device.

<figure><img src="/files/3rcAWa7tGO0H9GgLxhN6" alt=""><figcaption></figcaption></figure>

Enter the OTP code from the email and click the Verify button.

<figure><img src="/files/UU35IobOkK1Lj9H0wjPF" alt=""><figcaption></figcaption></figure>

Once you have successfully logged into the Service Portal Cloudeka using a newly registered account, you will be asked to agree to the “**Terms of Service and Privacy Policy**” before using the Service Portal Cloudeka. You can read it first by clicking on “**Terms and Conditions**” and clicking on “**Privacy Policy**”. You can read detail this [End-User License Agreement](/service-portal-ai/end-user-license-agreement).

{% hint style="success" %}
This section will appear if your project type is Enterprise.
{% endhint %}

<figure><img src="/files/ufet5ADZLPOK0ac3XaC8" alt=""><figcaption></figcaption></figure>

If you have finished understanding carefully, then give a check mark on “**I have read and agree to the Terms and Conditions**” and “ **I have read and Agree to The Privacy Policy**". Click the **Accept & Continue** button to enjoy the Service Portal Cloudeka. You can read detail this [End-User License Agreement](/service-portal-ai/end-user-license-agreement).

<figure><img src="/files/OQ3ksUkDgPjQYOq3jnv9" alt=""><figcaption></figcaption></figure>

After you agree to the Terms and Conditions along with the Privacy Policy, a window for Multi-Factor Authentication Required activation will appear. Click the Active Multi-Factor Authentication.

<figure><img src="/files/hxZbqTHd2ePK51Ltd5HG" alt=""><figcaption></figcaption></figure>

The Confirm Password window will then be displayed, enter your current password and click the Confirm button to proceed with the MFA activation.

<figure><img src="/files/7d2kf4jGEchD5Z98wlUH" alt=""><figcaption></figcaption></figure>

In the next step, you can download an authentication app on your smartphone. This guide only demonstrates the use of Google Authenticator and Microsoft Authenticator. For Android smartphone users, here are the links for [Google Authenticator](https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2) and [Microsoft Authenticator](https://play.google.com/store/apps/details?id=com.azure.authenticator). For iOS smartphone users, here are the links for [Google Authenticator](https://apps.apple.com/us/app/google-authenticator/id388497605) and [Microsoft Authenticator](https://apps.apple.com/us/app/microsoft-authenticator/id983156458).

<figure><img src="/files/9IpQLuuUyLUpg0bE8V5t" alt=""><figcaption></figcaption></figure>


# Sign In using Google Account

You can also sign in to the [Service Portal Cloudeka](https://ai.cloudeka.id/) using your Google account. On the Sign in page in the Service Portal Cloudeka, click Sign in with Google button.

{% hint style="success" %}
To use this feature, make sure your Google account is already registered with the Service Portal Cloudeka.
{% endhint %}

<figure><img src="/files/ha7JW8HIsRDOR2WhxOGE" alt=""><figcaption></figcaption></figure>

If this is your first time logging into Service Portal Cloudeka, the system will automatically request an OTP to grant you access, displaying a window with the message “We don’t recognize the device.” Click the OK button.

<figure><img src="/files/M2qhaIYOunQz34hzIoDa" alt=""><figcaption></figcaption></figure>

You will be redirected to the “OTP Verification” page. Enter the OTP code you received via email.

<figure><img src="/files/FrkQJkUzj719lJtbVZH6" alt=""><figcaption></figcaption></figure>

Check your email inbox, you should have received an email from <info@cloudeka.id> with the subject \[Lintasarta Cloudeka] Please verify your device.

<figure><img src="/files/3rcAWa7tGO0H9GgLxhN6" alt=""><figcaption></figcaption></figure>

Enter the OTP code from the email and click the Verify button.

<figure><img src="/files/UU35IobOkK1Lj9H0wjPF" alt=""><figcaption></figcaption></figure>

If you have finished understanding carefully, then give a check mark on “**I have read and agree to the Terms and Conditions**” and “ **I have read and Agree to The Privacy Policy**". Click the **Accept & Continue** button to enjoy the Service Portal Cloudeka. You can read detail this [End-User License Agreement](/service-portal-ai/end-user-license-agreement).

{% hint style="success" %}
This section will appear if your project type is Enterprise.
{% endhint %}

<figure><img src="/files/3DWOuLJy2vIBEsKxhlLg" alt=""><figcaption></figcaption></figure>

After you agree to the Terms and Conditions along with the Privacy Policy, a window for Multi-Factor Authentication Required activation will appear. Click the Active Multi-Factor Authentication.

<figure><img src="/files/hxZbqTHd2ePK51Ltd5HG" alt=""><figcaption></figcaption></figure>

The Confirm Password window will then be displayed, enter your current password and click the Confirm button to proceed with the MFA activation.

<figure><img src="/files/7d2kf4jGEchD5Z98wlUH" alt=""><figcaption></figcaption></figure>

In the next step, you can download an authentication app on your smartphone. This guide only demonstrates the use of Google Authenticator and Microsoft Authenticator. For Android smartphone users, here are the links for [Google Authenticator](https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2) and [Microsoft Authenticator](https://play.google.com/store/apps/details?id=com.azure.authenticator). For iOS smartphone users, here are the links for [Google Authenticator](https://apps.apple.com/us/app/google-authenticator/id388497605) and [Microsoft Authenticator](https://apps.apple.com/us/app/microsoft-authenticator/id983156458).

<figure><img src="/files/9IpQLuuUyLUpg0bE8V5t" alt=""><figcaption></figcaption></figure>


# Sign In using Microsoft Account

You can also sign in to the [Service Portal Cloudeka](https://ai.cloudeka.id/) using your Microsoft account. On the Sign In page, click the **Sign In with Microsoft** button.

{% hint style="success" %}
To use this feature, make sure your Microsoft account is already registered with the Service Portal Cloudeka.
{% endhint %}

{% hint style="warning" %}
Access using a Microsoft work account is subject to your organization's Microsoft Entra ID (Azure AD) policies. If you are unable to access Cloudeka after successful authentication, please contact your organization's IT administrator.
{% endhint %}

<figure><img src="/files/HhaHRSOw22atRJ7T2Njr" alt=""><figcaption></figcaption></figure>

After clicking **Sign In with Microsoft**, you will be redirected to Microsoft's sign-in page to complete the authentication process. Follow the on-screen instructions to sign in. Once the authentication is successful, you will be redirected back to the Service Portal Cloudeka.

If this is your first time signing in, review the Terms and Conditions and Privacy Policy. Select **I have read and agree to the Terms and Conditions** and **I have read and agree to the Privacy Policy**, then click **Accept & Continue** to proceed to the Service Portal Cloudeka. You can also review the [End-User License Agreement](https://docs.cloudeka.ai/service-portal-ai/end-user-license-agreement) before continuing.

{% hint style="success" %}
This section will appear if your project type is Enterprise.
{% endhint %}

<figure><img src="/files/pm5D9yH0YBCwxryeKbNF" alt=""><figcaption></figcaption></figure>

Once you have accepted the **Terms and Conditions** and **Privacy Policy**, the **Multi-Factor Authentication Required** window will appear. Click **Activate Multi-Factor Authentication** to begin the MFA setup.

<figure><img src="/files/pZ3CdKKNxNBsgZaGrvMH" alt=""><figcaption></figcaption></figure>

The Confirm Password window will then be displayed, enter your current password and click the Confirm button to proceed with the MFA activation.

<figure><img src="/files/GTyVjSQ2k70Vig9C2HTN" alt=""><figcaption></figcaption></figure>

In the next step, you can download an authentication app on your smartphone. This guide only demonstrates the use of Google Authenticator and Microsoft Authenticator. For Android smartphone users, here are the links for [Google Authenticator](https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2) and [Microsoft Authenticator](https://play.google.com/store/apps/details?id=com.azure.authenticator). For iOS smartphone users, here are the links for [Google Authenticator](https://apps.apple.com/us/app/google-authenticator/id388497605) and [Microsoft Authenticator](https://apps.apple.com/us/app/microsoft-authenticator/id983156458).

<figure><img src="/files/aSYqPr1wahZlL0x5OP4Q" alt=""><figcaption></figcaption></figure>


# Sign In using Enterprise SSO

Enterprise SSO allows users to sign in to the [Service Portal Cloudeka](https://ai.cloudeka.id/) using their organization's identity provider without creating a separate Cloudeka password.

Before signing in using Enterprise SSO, make sure your organization's Enterprise SSO has already been configured.

{% hint style="info" %}
Enterprise SSO must be configured by a **Useradmin** with the **Creator** role before organization members can sign in using Enterprise SSO. For configuration steps, refer to the [**Configure Enterprise SSO**](/service-portal-ai/organization-settings/configure-enterprise-sso) page.
{% endhint %}

{% hint style="warning" %}
Enterprise SSO currently supports **Google** as the Identity Provider (IdP).
{% endhint %}

On the Sign In page, click the **Sign In with Enterprise SSO** button.

<figure><img src="/files/QJZZONeN88iVvJHMIi6J" alt=""><figcaption></figcaption></figure>

The Enterprise SSO dialog will appear. Enter your corporate email address, then click the **Continue** button.

<figure><img src="/files/wsJrtadsQx9EP73pZZI6" alt=""><figcaption></figcaption></figure>

After clicking the **Continue** button, complete the authentication process by following the instructions displayed by your organization's identity provider. Once the authentication is successful, you will be redirected back to the Service Portal Cloudeka.

If this is your first time signing in, review the Terms and Conditions and Privacy Policy. Select **I have read and agree to the Terms and Conditions** and **I have read and agree to the Privacy Policy**, then click **Accept & Continue** to proceed to the Service Portal Cloudeka. You can also review the [End-User License Agreement](https://docs.cloudeka.ai/service-portal-ai/end-user-license-agreement) before continuing.

{% hint style="success" %}
This section will appear if your project type is Enterprise.
{% endhint %}

<figure><img src="/files/PlYK8clPE7WA3ogJ8Fxs" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/xFlFUWdhJY9X2YWwmOG5" alt=""><figcaption></figcaption></figure>

Once you have accepted the **Terms and Conditions** and **Privacy Policy**, the **Multi-Factor Authentication Required** window will appear. Click **Activate Multi-Factor Authentication** to begin the MFA setup.

<figure><img src="/files/Yvd4YgEUHuIK8HiyyZrg" alt=""><figcaption></figcaption></figure>

Complete the Multi-Factor Authentication (MFA) setup by following the instructions displayed by your organization's identity provider. Once the verification is successful, you will be redirected back to the Service Portal Cloudeka Dashboard.


# Sign Out

When you have finished using the Cloudeka Portal GPU Deka Service, you can exit the Cloudeka Portal GPU Deka Service by pressing the account name, and pressing the button Logout.

<figure><img src="https://putri.box.cloudeka.id/cloudeka-assets/assets/00dekagpu/01introduction/1.17sign-out.png" alt=""><figcaption></figcaption></figure>

Automatically, you will be directed to the Deka GPU Portal Cloudeka Service Sign In page.

<figure><img src="/files/kyuzfVPjcNcMQ1SjFDHH" alt=""><figcaption></figcaption></figure>


# Forgot Password

If you forget the password you used when signing in to the Service Portal Cloudeka. You can use the Forgot Password button to recover the password, customers can follow this guide by pressing the Forgot Password button on the Sign In page.

<figure><img src="https://putri.box.cloudeka.id/cloudeka-assets/docs.cloudeka.ai/0serviceportalai/forgotpassword_01.png" alt=""><figcaption></figcaption></figure>

Enter the email registered with the Service Portal Cloudeka, and press the Submit button.

<figure><img src="https://putri.box.cloudeka.id/cloudeka-assets/docs.cloudeka.ai/0serviceportalai/forgotpassword_02.png" alt=""><figcaption></figcaption></figure>

There is a notification "Please check your email Deka GPU to validate your account". You can check the email registered with your Service Portal Cloudeka for further validation.

<figure><img src="https://putri.box.cloudeka.id/cloudeka-assets/docs.cloudeka.ai/0serviceportalai/forgotpassword_03.png" alt=""><figcaption></figcaption></figure>

To change the password, press the button Reset Password which the Service Portal Cloudeka sends to the email registered with the Service Portal Cloudeka. However, if the button Reset Password cannot be used, then you can use the link provided.

<figure><img src="/files/ykcvqHtIn4Jd0NGBD72J" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfz-Ou1PW1PaA1OtYFpjkei35eI0sBX1D-_HgU2Egso-ZP_fFA7aNTkPNh1784mkyEetq4ZmwjHWdTQhkTOwDztRpyoYm7idfKmv_RwbtvxL8ZPJSOb2kMNSf9zzpQL03R8OBy59p2-PS9nmDjVvunU9_5G?key=Ev8ZUgmaHUDmaQ-VYexdFg" alt=""><figcaption></figcaption></figure>

You will be directed to the Create New Password page and asked to fill in the password column and confirmation column for the new password. Press the button Create Password.

<figure><img src="https://putri.box.cloudeka.id/cloudeka-assets/docs.cloudeka.ai/0serviceportalai/forgotpassword_04.png" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdU_or-cz1j54ZNKKzSb_lOA7JzmORIl7Q9v9NsABj7ATnTxD-e3Q80349Q3UhhSxR55K8d-tF9DMG-zAWbbMbw4NTBT3hOKJzU1u0yBZ-HsA0L_6thK6aPoq1m342ORSODFR6aYQCz9qdHfIJ8EnduTaM?key=Ev8ZUgmaHUDmaQ-VYexdFg" alt=""><figcaption></figcaption></figure>

<table><thead><tr><th width="221">Column</th><th>Description</th></tr></thead><tbody><tr><td>New Password</td><td>Type your new password, the password cannot be the same as before. consist of a minimum of 8 characters using a combination of uppercase letters, lowercase letters, numbers &#x26; symbols. It is created for customer data security. If the password created does not comply with the existing provisions, a warning will appear, for example: must include symbols.</td></tr><tr><td>Confirm New Password</td><td>Retype your new password.</td></tr></tbody></table>

If the password change process is successful, you can log in to the Service Portal Cloudeka using the new password.

<figure><img src="https://putri.box.cloudeka.id/cloudeka-assets/docs.cloudeka.ai/0serviceportalai/forgotpassword_05.png" alt=""><figcaption></figcaption></figure>


# End-User License Agreement

The End-User License Agreement (EULA) aims to provide clarity on the rights and obligations between users and service providers, namely Lintasarta, when using **Service Portal Cloudeka**. Several types of EULA are available Terms and Conditions, Subscription Agreement, Privacy Policy, Scope of Work Deka GPU IaaS, Scope of Work Deka GPU Paas, and Scope of Work Deka GPU SaaS.

To access the End-User License Agreement (EULA), click the account menu in the top-right corner of the Service Portal Cloudeka, then select EULA.

<figure><img src="/files/h8NgwRTLa8sFUR6xhWZK" alt=""><figcaption></figcaption></figure>

## Scope of Work Deka LLM

**Scope of Work Deka LLM IEaaS** explains is a cloud-based API service from PT Aplikanusa Lintasarta that provides access to various Large Language Models (LLMs) through a credit system called "Coins" — customers simply purchase one service package and can use all available models without needing to buy separate entitlements per model. The service includes an API gateway, monitoring dashboard, and 24/7 support, but excludes model fine-tuning, on-premises infrastructure, and customer application development. Pricing and quotas are governed through Work Orders (WO) and a Rate Limit Schedule that may be periodically updated, with pricing changes requiring 30 days advance notice. <mark style="color:red;">**Customer data is never used to train models, is temporarily stored for operational purposes only, and is permanently deleted according to a defined schedule.**</mark> Customers are fully responsible for the security of their API Keys and compliance with the Acceptable Use Policy (AUP), and violations may result in immediate access termination without any refund.

<figure><img src="/files/pnkShA9YfqTgvCyIhUSR" alt=""><figcaption></figcaption></figure>

## Terms and Conditions

**Terms and Conditions** outline provisions regarding user information security, intellectual property protection, payment mechanisms, customer service, and general rules subject to Indonesian law.

<figure><img src="/files/WIIwtXpbfp1QyfIXmxXZ" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
If when you enter the **Service Portal Cloudeka** and there are changes to the Terms and Condtions, the End User License Agreement (EULA) Update window appears, press the Terms and Conditions section to read first. Check the I Confirm I have read and agree to Terms and Conditions section, and click the Agree button to enjoy the **Service Portal Cloudeka**.
{% endhint %}

<figure><img src="/files/H4XFOsuDqdHp7xq9rofR" alt=""><figcaption></figcaption></figure>

## Subscription Agreement

**Subsription Agreement** details the subscription agreement between the PT Aplikanusa Lintasarta and the Customer, which includes the provision of GPU (Graphics Processing Unit)-based cloud services. This agreement governs various aspects such as service scope, responsibilities of each party, payment terms, intellectual property rights, data ownership and security, and termination conditions. It also defines the responsibilities of both Supplier and Customer, including limitations on the Supplier’s liability for service disruptions. Additionally, it outlines provisions regarding service modifications, cost adjustments, applicable laws, and penalties for violations.

<figure><img src="/files/5auTBqoBccKdwuYR1jS3" alt=""><figcaption></figcaption></figure>

## Privacy Policy

**Privacy Policy** explains the company’s commitment to protecting and maintaining the confidentiality of users' personal data, in compliance with the Personal Data Protection Law (PDP Law). This policy applies to all Lintasarta service users, including those of connectivity, data center, cybersecurity, cloud computing, IT outsourcing, health information management systems, and recruitment portals. It describes the data subject’s rights (users), types of personal data collected, purposes of data processing (e.g., service delivery, marketing, legal compliance), as well as how data is stored, updated, and secured. Users also have the right to access, modify, withdraw consent, delete data, and file complaints. The policy further includes cookie usage guidelines and contact procedures for further inquiries or data-related requests.

<figure><img src="/files/PKZWfYW60P8fzxsvhWQJ" alt=""><figcaption></figcaption></figure>

## Scope of Work Deka GPU IaaS

**Scope of Work Deka GPU IaaS** outlines the DEKA GPU IaaS (Infrastructure as a Service) as a GPU-based cloud infrastructure solution providing virtual machines with pre-configured operating systems tailored to customer requirements. Customers gain cloud-based access to these virtual machines and are responsible for managing the systems within (including hardening). This document includes service location, pricing, service request procedures, SLA with a 99.95% uptime guarantee, and compensation policies in the event of service unavailability. This service is ideal for users requiring full control over the operating system and GPU configuration.

<figure><img src="/files/LfSJwwbtPHcgDioxTejC" alt=""><figcaption></figcaption></figure>

## Scope of Work Deka GPU PaaS

**Scope of Work Deka GPU** PaaS describes the DEKA GPU PaaS (Platform as a Service) as a cloud-based platform offering ready-to-use virtual GPU clusters tailored to customer needs. This PaaS enables easy access and management of GPU resources without dealing with the underlying infrastructure, making it suitable for users who want to focus on application development and execution. The document also includes technical specifications, pricing, installation processes, customer rights and responsibilities, and a 99.95% SLA guarantee.

<figure><img src="/files/kkuqnO23vs2NkSK8JGpW" alt=""><figcaption></figcaption></figure>

## Scope of Work Deka GPU SaaS

**Scope of Work Deka GPU SaaS** explains the DEKA GPU SaaS (Software as a Service) as software services running on GPU infrastructure and directly accessible by customers. Applications are ready-to-use, and users can simply access them through the portal. This service is well-suited for non-technical users or end-users who prefer not to handle installation or configuration. The document outlines ordering procedures, installation processes, service locations, SLA guarantees, and user rights to 24/7 support and service disruption compensation.

<figure><img src="/files/tCWC1tMQlSCqg9eSMrOe" alt=""><figcaption></figcaption></figure>


# Account Setting


# Edit Profile

To update your data in the Service Portal Cloudeka, after you log in successfully to the Service Portal Cloudeka. Then, click on your account name and select **My Profile** button.

<figure><img src="/files/NBMrgBomvh2t0pu0nbi5" alt=""><figcaption></figcaption></figure>

On the **User Information** page, click the **Edit** button.

<figure><img src="/files/R0oOd7rudNek4NQjw0yK" alt=""><figcaption></figcaption></figure>

The **User Information** section contains several fields that you can update. Only a few of these fields can be modified, including **Full Name**, **Phone Number**, and **Address**. After making changes to your profile data, click the **Update** button.

<figure><img src="/files/xcIsKGsAxcbaGpRCybPF" alt=""><figcaption></figcaption></figure>

After you have successfully renewed, a notification will appear "Profile has been successfully updated”.

<figure><img src="/files/dt6hNhlNiw0U4SD57seW" alt=""><figcaption></figcaption></figure>


# SSH Key

The **SSH Keys** section is used to manage SSH public keys that can be used for secure authentication when accessing supported compute resources, such as virtual machines, without using a password. Users can add, view, and delete SSH keys associated with their account.

<figure><img src="/files/jslfQ4npLtGJrSc5C2Eg" alt=""><figcaption></figcaption></figure>

## Add SSH Key

To add a new SSH key, click **Add SSH Key**.

<figure><img src="/files/Ct0Ye8yFoatELbN2z0OJ" alt=""><figcaption></figcaption></figure>

The system displays the **Add Public SSH Key** form. Select the project where the SSH key will be added from the **Choose Project** dropdown.

<figure><img src="/files/We1F0olpiMhyUIIsza4a" alt=""><figcaption></figcaption></figure>

After selecting a project, paste the previously generated **public SSH key** into the **SSH Key Content** field.

<figure><img src="/files/DagL9fqtCOsyQLADDkTb" alt=""><figcaption></figcaption></figure>

Enter a name for the SSH key in the **Name** field, then click **Submit** to save the SSH key.

<figure><img src="/files/AreL8hi90eD1p0DKIv0j" alt=""><figcaption></figcaption></figure>

If the SSH key is created successfully, the system displays the notification **"SSH Key has been successfully created."** The newly created SSH key is then added to the **SSH Keys** list.

<figure><img src="/files/dSKXRiMppfXTntj9JuIL" alt=""><figcaption></figcaption></figure>

Click **Copy** to copy the **SSH Key Fingerprint** to your clipboard for verification or future reference.

<figure><img src="/files/Z3FZN4GYSifhYjqcSo6f" alt=""><figcaption></figcaption></figure>

## Delete SSH Key

Click **Delete** in the **Action** column for the SSH key you want to remove.

<figure><img src="/files/GHA3YwoxWKDeKwW2BWNo" alt=""><figcaption></figcaption></figure>

The system displays a confirmation dialog. Enter the SSH key name in the confirmation field, then click **I understand the consequences, delete this Key** to permanently delete the SSH key.

<figure><img src="/files/bqv1z0fcSaZFMn4m5xdK" alt=""><figcaption></figcaption></figure>

If the SSH key is deleted successfully, the system displays the notification **"SSH Key has been successfully deleted."** The deleted SSH key is then removed from the **SSH Keys** list.

<figure><img src="/files/CIYjqn9fCwewfUTlCnyi" alt=""><figcaption></figcaption></figure>


# Change Password

{% hint style="danger" %}
For security reasons, you are required to change your password every 90 days.
{% endhint %}

To change password inin the Service Portal Cloudeka, after you log in successfully to the Service Portal Cloudeka. Then, click on your account name and select **My Profile** button.

<figure><img src="/files/pF4c3zM9OYsA93YxlazD" alt=""><figcaption></figcaption></figure>

On the Profile page, click the Change Password button to update the password used.

<figure><img src="/files/Onas5bzBpyCJZ0Tx3zn9" alt=""><figcaption></figcaption></figure>

The Change Password window appears, containing several columns that you must fill in to be able to update the password used. If you have filled in all the columns in Your Password, click the Update button.

<figure><img src="/files/W3zuPiYghdWT18X4g9U1" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
The password must have at least 14 characters and must contain a combination of uppercase letters, lowercase letters, numbers, and special characters (e.g., !, @, #, $).
{% endhint %}

<table data-header-hidden><thead><tr><th width="192"></th><th></th></tr></thead><tbody><tr><td><strong>Column</strong></td><td><strong>Information</strong></td></tr><tr><td>Old Password</td><td>The old password used to log in to the Service Portal Cloudeka</td></tr><tr><td>New Password</td><td>The new password used to log in to the Service Portal Cloudeka</td></tr><tr><td>Confirm Password</td><td>Re-enter the new password used to log in to Service Portal Cloudeka</td></tr></tbody></table>

Click the Confirm button to continue the process of updating the newly entered password.

<figure><img src="/files/GaHkDRXrrNDJX1PMNJmM" alt=""><figcaption></figcaption></figure>

If you successfully update the password your account uses, you will receive a notification " Password has been successfully updated” that the password has been successfully updated. Automatically, you will be directed to the Sign In page to re-login to the Service Portal Cloudeka page.


# Multi Factor Authentication (MFA)

Multi Factor Authentication (MFA) is a security method that requires more than one proof of identity during the user authentication process to protect access. In general, MFA combines multiple authentication factors, in the **Service Portal Cloudeka** using TOTP (Time-based One-Time Password). This guide will explain about enabling the MFA feature.

## Enable Multi Factor Authentication

{% hint style="success" %}
You cannot disable the MFA feature once you have enabled it. If you have not enabled this feature, you cannot use **Service Portal Cloudeka**.
{% endhint %}

Enable Multi-Factor Authenticator is one of the features available on the **Service Portal Cloudeka** to increase account security against hacking or data theft. After Multi Factor Authentication, you are required to go through the process of entering TOTP as an additional verification every time you log into the **Service Portal Cloudeka**. In the **Service Portal Cloudeka**, you can activate the MFA feature by select your account name and click **My Profile**.

<figure><img src="/files/xr3EVv84WQUJRkffkJTw" alt=""><figcaption></figcaption></figure>

You will be redirected to the Profile page. On the **Multi-Factor Authentication** section, there is **Enroll New Code you can swipe right to enable** the feature.

<figure><img src="/files/jpcQ28AP66oWoylWi6bo" alt=""><figcaption></figcaption></figure>

A **Confirm Password** window will appear. Ensure that the password entered matches the password you use to access the **Service Portal Cloudeka**. Click the **Confirm** button to enable Multi-Factor Authentication.

<figure><img src="/files/LElG1SvwZZx3Uvbe4K6H" alt=""><figcaption></figcaption></figure>

The screen will display as shown below. Make sure to securely save your account name and secret key as a backup in case you need them later.

<figure><img src="/files/4nhHkxNsh0P9bt9k3H9K" alt=""><figcaption></figcaption></figure>

After the scan is complete, the system will display a notification saying "A new Multi-Factor Authentication has been successfully enrolled.

<figure><img src="/files/HCWAEUeQXOt4ggJqpEJQ" alt=""><figcaption></figcaption></figure>

In the next step, you can download an authentication app on your smartphone. This guide only demonstrates the use of Google Authenticator and Microsoft Authenticator. For Android smartphone users, here are the links for [Google Authenticator](https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2) and [Microsoft Authenticator](https://play.google.com/store/apps/details?id=com.azure.authenticator). For iOS smartphone users, here are the links for [Google Authenticator](https://apps.apple.com/us/app/google-authenticator/id388497605) and [Microsoft Authenticator](https://apps.apple.com/us/app/microsoft-authenticator/id983156458).


# Using MFA Google Authenticator

If you have already downloaded and installed **Google Authenticator** on your smartphone, open **Google Authenticator** on your smartphone.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeCcsfXKnTAgK78i8_285RrH-dbMBqLEJZQSUy95K3yYiPUdYpHy-az8BES5QnQhmLK3TEnPqDWVRlonwFvNWzKBGo4nctN0Sq_0KLQkNSG6TChgSxaDNx4ydnQ4aJosmBrOEG_KnssYXwOpLwC2XsPDNA?key=kdPXzTZSEO5MGZNpqgH69A" alt="" width="188"><figcaption></figcaption></figure>

On the **Google Authenticator** main page, tap the **Add a Code** button. There are two methods to add an account to **Google Authenticator**:

1. Scan QR Code.

To use the QR Code, make sure you have saved the QR Code generated after activating Multi-Factor Authentication in the **Service Portal Cloudeka.** Simply point your smartphone camera at the saved QR Code. The 6-digit code, which changes every minute, will appear automatically.

2. Enter a setup key.

To use **Enter a setup key**, simply enter the account name and the key that you have saved, and then tap the **Add** button. The 6-digit code, which changes every minute, will appear automatically.


# Using MFA Microsoft Authenticator

If you have already downloaded and installed **Microsoft Authenticator** on your smartphone, open **Microsoft Authenticator** on your smartphone.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcwU75uYikRCTYYa63bcLl7xRl2DNqfHxyag3gCW_IGqaJGkuDTcf8jgbuDfFPyFRDJBpqxfytRmsSpsAtFXb-GCYf6CME8-0LHt1XNFr5XHvUg3ZO2wJtQxPJoNoG_CZWGgzXKuz9qi5mBwMtfnzh-8xU?key=kdPXzTZSEO5MGZNpqgH69A" alt="" width="188"><figcaption></figcaption></figure>

On the **Microsoft Authenticator** main page, tap the **plus icon** at the top. There are three types of accounts that can be added: **Personal Account**, **Work or School Account**, and **Other Accounts (Google, Facebook, etc.)**. You should select **Other Accounts (Google, Facebook, etc.)**. There are two methods to add an account in **Microsoft Authenticator**:

1. Scan QR Code

If you select **Other Accounts (Google, Facebook, etc.)**, you will automatically be directed to the **Scan QR Code** page. Point your camera at the saved QR Code.

2. Enter code manually

If you do not have the QR Code saved, you can tap the **Enter code manually** button on the **Scan QR Code** page. This will open the **Add Account** page, where you need to enter the **Account Name** and **Secret Key** that you obtained when activating Multi-Factor Authentication in the **Service Portal Cloudeka.**


# Organization Settings

**Organization Settings** is a feature used to manage organizational information and configurations within the Service Portal Cloudeka. Through this page, users can view and update organization details such as general information, business data, addresses, and manage users within the organization along with their assigned roles. This feature helps ensure organizational data remains accurate and user access is managed in a structured and controlled manner.


# View Detail Settings Organization

On the top navigation bar, click the **Organization** dropdown menu. From the dropdown list, select **Settings**.

<figure><img src="/files/Uqa2thwNuFkyJGt8jTtq" alt=""><figcaption></figcaption></figure>

After selecting **Organization Settings**, the system will display the **Organization Settings** page. On this page, you can view detailed information about your organization.

<figure><img src="/files/vFPehi3lPGOfbiYvq5cn" alt=""><figcaption></figcaption></figure>


# Edit Organization

Click the **Edit** button located at the top-right corner of the page.

<figure><img src="/files/OQEjntHW8dx4r20GaiAX" alt=""><figcaption></figcaption></figure>

After clicking **Edit**, the **Organization Settings** page switches to edit mode. In this mode, you can update the **Business Phone Number**, **Country**, **City**, **Region**, **ZIP**, **Address**, and **Description** fields. Fields that are greyed out cannot be modified.

<figure><img src="/files/cw7k4LxkViWS5rprMzlE" alt=""><figcaption></figcaption></figure>

The table below describes the fields that **can be edited** on the **Organization Settings Edit Mode** page.

| Column                | Description                                                      |
| --------------------- | ---------------------------------------------------------------- |
| Business Phone number | Primary business contact number used for official communication. |
| Country               | Country where the organization is registered or operates.        |
| City                  | City where the organization is located.                          |
| Region                | Administrative region or district of the organization’s address. |
| Zip                   | Postal or ZIP code of the organization’s location.               |
| Address               | Full physical address of the organization.                       |
| Description           | Short description or organization name used for identification.  |

Make sure all mandatory fields **(marked with \* )** are filled in correctly, review the updated information, and click the **Update button** at the top-right corner of the page.

<figure><img src="/files/Aoumsy6mSQAtp1UOQwUe" alt=""><figcaption></figcaption></figure>


# Create User

The **Create User** feature is used to add a new user to an organization. Through this feature, administrators can enter basic user information such as full name, email address, and phone number, then assign the appropriate project and role. The added user will be granted system access based on the selected role and project.

To add a new user to the organization, scroll down to the **Users** section on the **Organization Settings** page, then click the **Create User** button. This action will open the **Create User** form, where you can enter the user’s details, assign a project, and set the appropriate role.

<figure><img src="/files/WFw2vpx2KZ5bqXHOwb5s" alt=""><figcaption></figcaption></figure>

After clicking the **Create User** button, the system will display a form to complete the **Create User** data.

<figure><img src="/files/pXmvBNas1EfgylQH0J2P" alt=""><figcaption></figcaption></figure>

The following is an explanation of the fields that must be completed when creating a new user :

| Column             | Description                                                                                         |
| ------------------ | --------------------------------------------------------------------------------------------------- |
| **Full Name**      | Used to enter the full name of the user to be created in the system.                                |
| **Email**          | Used to enter the user’s email address. This email will be used for login and system notifications. |
| **Phone Number**   | Used to enter the user’s active phone number for contact and verification purposes.                 |
| **Select Project** | Used to select the project that will be assigned to the user.                                       |
| **Select Role**    | Used to define the user's role and access level within the selected projectt.                       |

After all required data has been filled in correctly, click the **Create** button to save the user data.

<figure><img src="/files/YMQc0o8HWT6fCg4jJV0L" alt=""><figcaption></figcaption></figure>

After clicking the **Create** button and the user creation process is successful, the system will display a notification indicating that the user has been successfully created.

<figure><img src="/files/nAAQ06hfvaH5EVw95lwx" alt=""><figcaption></figcaption></figure>


# Resend Invitation

After the user is successfully created, the system will send an invitation email for verification.\
If the user has not verified their email, the admin can open the **More** menu in the user list and select **Resend Invitation** to resend the verification email.

<figure><img src="/files/V2RWaLTeoHbvtiXc2dKj" alt=""><figcaption></figcaption></figure>

After **Resend Invitation** is selected, please check your email. You will receive a verification email. Click **Verify Your Email Address** to complete the email verification process.

<figure><img src="/files/rjpuVzh9TQd69aGETW6Z" alt=""><figcaption></figcaption></figure>

After clicking the **Verify Email** button, the system will automatically redirect the user to the **Set Password** page. On this page, the user is required to enter a **New Password** and **Confirm New Password**, then click the **Set Password** button to save the new password.

<figure><img src="/files/EZHivaFjt6trcKGX4Yua" alt=""><figcaption></figcaption></figure>

After clicking the **Set Password** button, the system will display a notification indicating that the new password has been successfully created. The user can proceed by clicking the **Sign In** button to log in to the account using the new password.

<figure><img src="/files/m3yOh6BIKduOGQeTZ0hh" alt=""><figcaption></figcaption></figure>

After the email verification process is completed, the user account status will automatically be updated to **Active**, allowing the user to proceed with the password setup and access the system.

<figure><img src="/files/crUACEkR535XNQ9foZRf" alt=""><figcaption></figcaption></figure>


# Transfer Creator Role

The **Transfer Creator Role** feature allows the current **Creator** to transfer the Creator role to another user within the same organization. To use this feature, users must complete the **Sign Up** process first. The **Creator** role is automatically assigned to the first user who registers in the organization. For detailed instructions on how to register, refer to [**sign up.**](https://docs.cloudeka.ai/)

On the **Organization Settings** page, scroll down to the **Users** section, click **More** on the account with the **Creator** role, then select **Transfer Creator Role**.

{% hint style="danger" %}

1. **Transfer Creator Role** is available only if there is another user in the organization.
2. The recipient must have **Active** and **Verified** status.
3. If the page displays **"No data available"**, there are no eligible users available for role transfer.
4. If the **Transfer Creator Role** option is not available, you need to add another user to the organization. Detailed instructions on how to add a user can be found in [**create user**](/service-portal-ai/organization-settings/create-user).
   {% endhint %}

<figure><img src="/files/zsejA3oJnro08IyFNKnu" alt=""><figcaption></figcaption></figure>

The system displays the **Transfer Role Creator** page, showing a list of eligible users. Select the user who will receive the **Creator** role.

<figure><img src="/files/7vnkqlmN3y4nIjDqM0PT" alt=""><figcaption></figcaption></figure>

Select the user who will receive the **Creator** role, then click **Transfer Creator**.

<figure><img src="/files/KVNP23RSy2JMbRA4e1yt" alt=""><figcaption></figcaption></figure>

The system updates the selected user's role, indicating that the **Transfer Creator Role** process has been completed successfully.

<figure><img src="/files/Xh2iBxWH1aGm0zrqkEYe" alt=""><figcaption></figcaption></figure>


# Edit User

To edit user information, click the **More** button on the selected user row, then choose **Edit**.

<figure><img src="/files/LjtWRaxJjWdCrt7MueGz" alt=""><figcaption></figcaption></figure>

After selecting **Edit**, the system will display the **Edit User** form. The user can update the available fields, such as **Phone Number**, **Select Project**, and **Select Role**, then click the **Update** button to save the changes.

<figure><img src="/files/9Khaxt21z06QsrfJGppe" alt=""><figcaption></figcaption></figure>

After the update process is completed successfully, the system will display the notification **"User has been successfully updated"**.

<figure><img src="/files/1jSMaUr3g2h7BbvgSAhF" alt=""><figcaption></figcaption></figure>


# Detail User

To view user details, click the **More** button on the selected user row, then choose **Detail**.

<figure><img src="/files/4ebUn5dZysk9vvCZTezR" alt=""><figcaption></figcaption></figure>

After selecting the **Detail** menu, the system will display complete user information, including **Name**, **Email**, **Phone Number**, **Organization**, **Role**, **Status**, **Join Date**, **Last Login**, and **Project List**.

<figure><img src="/files/Sz77TW4fVFtIO5HR2f5N" alt=""><figcaption></figcaption></figure>


# Delete User

To delete a user, click the **More** button on the user row you want to remove, then select **Delete**.

<figure><img src="/files/AutpX0dU0RXRKlQ6z6ZK" alt=""><figcaption></figcaption></figure>

After selecting the **Delete** button, the system will display a deletion confirmation notification. Click **Yes** to proceed with deleting the user.

<figure><img src="/files/fyVEzk1UFPfOP9a4nX8S" alt=""><figcaption></figcaption></figure>


# Configure Enterprise SSO

Enterprise SSO allows organizations to authenticate users using their organization account, enabling users to sign in to the Service Portal Cloudeka without using separate Cloudeka credentials. Once Enterprise SSO is configured, users can sign in through the [**Sign In with Enterprise SSO**](/service-portal-ai/sign-in/sign-in-using-enterprise-sso) option on the Sign In page.

{% hint style="info" %}
Only **Useradmin** accounts with the **Creator** role can access and configure the **Enterprise SSO** menu.

If you are unsure about your current role, refer to the [**Detail User**](/service-portal-ai/organization-settings/create-user/detail-user) page.
{% endhint %}

{% hint style="warning" %}
Enterprise SSO currently supports Google as the Identity Provider (IdP).
{% endhint %}

To configure Enterprise SSO for your organization, complete the following steps.

On the top navigation bar, click **Organization**, then select **SSO**.

<figure><img src="/files/T67k0f17ES16fVzREnia" alt=""><figcaption></figcaption></figure>

Enable the **Enable SSO for Organization** option and configure or update the Enterprise SSO settings as required.

<figure><img src="/files/ne1P1619WMuo1JBOQpN7" alt=""><figcaption></figcaption></figure>

| Column                       | Description                                                                      |
| ---------------------------- | -------------------------------------------------------------------------------- |
| Identity Provider (IdP) Type | The identity provider used for Enterprise SSO authentication.                    |
| Client ID                    | The client identifier generated by the identity provider.                        |
| Corporate Domain             | The organization's domain associated with Enterprise SSO.                        |
| Client Secret                | The client secret generated by the identity provider.                            |
| Metadata URL (Optional)      | The metadata endpoint used for identity provider configuration.                  |
| Callback / Redirect URI      | The redirect URI that must be registered in the identity provider configuration. |

Click the **Save Configuration** button to save the Enterprise SSO configuration.

<figure><img src="/files/vk1StuOjLRPGRG6q9Kaa" alt=""><figcaption></figcaption></figure>

After the configuration is successfully saved, users within the organization can sign in to the Service Portal Cloudeka using the [**Sign In with Enterprise SSO**](/service-portal-ai/sign-in/sign-in-using-enterprise-sso) option.

{% hint style="info" %}
Before users can sign in using Enterprise SSO, the feature must first be configured by a **User Admin** with the **Creator** role.
{% endhint %}


# Project

This section will explain how to add, edit, and delete projects in the Service Portal Cloudeka. Select the Organization menu and select List Project.

<figure><img src="/files/hQjd2UO4knDjz1LmgmRR" alt=""><figcaption></figcaption></figure>


# Add Project

{% hint style="info" %}
For the **Prepaid project type**, you can **only have 1 project**, while for the **Postpaid project type** **you can only add it via a Super Admin account.**
{% endhint %}

The following are the steps for adding a project to the Deka GPU Service Cloudeka Portal page:

On the Project List page, press the Create Project button.

<figure><img src="/files/287KzHgLuZ8tPYipdUYo" alt=""><figcaption></figcaption></figure>

The Create Project window appears, there are several columns that must be filled in. After filling in all the columns, press the Create Project button.

<figure><img src="/files/bw12da7uu39fPNAU6eiW" alt=""><figcaption></figcaption></figure>

Projects that have been created will appear on the Project List page.

<figure><img src="/files/O8lBXYqNRLHeRsWcUBRF" alt=""><figcaption></figcaption></figure>


# Delete Project

The Delete Project feature allows you to permanently remove a project that is no longer needed from the Service Portal Cloudeka.

{% hint style="info" %}
The Delete Project feature is only available for Enterprise-type organizations
{% endhint %}

On the Project List page, select the project you want to delete, then click the **Edit** button.

<figure><img src="/files/lirmDRjYkWpzKVwZ3r6k" alt=""><figcaption></figcaption></figure>

In the Delete Project section, click the Delete button to proceed with deleting the project.

{% hint style="info" %}
**Note:** Before deleting a project, make sure all resources within the project have been deleted. The default project cannot be deleted.
{% endhint %}

<figure><img src="/files/ba1pf6nN2YYXMLEiMOfh" alt=""><figcaption></figcaption></figure>

Enter the verification code from your Authenticator app in the TOTP Verification window, then click Verify to continue.

<figure><img src="/files/3P79wXYxQXH9fZJsGFdj" alt=""><figcaption></figcaption></figure>

Enter the name of the project to delete and press press **I understand the consequences, delete this project**.

<figure><img src="/files/ucG5RaUD3LQFx5wKwCW5" alt=""><figcaption></figcaption></figure>

If you successfully delete the project, the notification "**Project has been successfully deleted**" will appear.

<figure><img src="/files/RdMMWYyEvhH4z8FyRY54" alt=""><figcaption></figcaption></figure>


# List Roles

Role is a feature that you use to manage access rights and permissions given to users based on certain roles in the system. In List Roles, you can create, update role data, and delete roles that are no longer used. To be able to use this feature via the Cloudeka Portal GPU Deka Services page, select the Organization menu, select Manage Role.

<figure><img src="/files/lrCBLja7DR05oFUowYnh" alt=""><figcaption></figcaption></figure>


# Create Roles

This section explains the steps for adding a role to the Deka GPU. The following are the steps for adding a new role on the List Roles page:

On the List Role page, click the + Create Role button.

<figure><img src="/files/mqMhapd8vxZfrWPSzvGK" alt=""><figcaption></figcaption></figure>

There are three sections that you must fill in on the Add Role page. In the Role Name section, fill in the name of the role that will be displayed, in the Description fill in a brief description of the role that will be created, and in the Privileges section there are several access rights to the available menus and you can set it to be an Editor or Viewer.

<figure><img src="/files/6RFaVmIemGkqT2FPZ0tY" alt=""><figcaption></figcaption></figure>

If you have finished filling in the three sections above, press the Save Role button to save the role.

<figure><img src="/files/n3IchRGD2UwnfiKT8NBx" alt=""><figcaption></figcaption></figure>


# View detail

This section explains the steps to view the details of roles available on the **Deka GPU**.\
The following are the steps to view role details on the **List Roles** page:

Next, on the **Role** page, click the **View Detail** icon on an existing role.

<figure><img src="/files/JCplNfyRMKcQfLXBZa7u" alt=""><figcaption></figcaption></figure>

The system will automatically display the **Role Detail** page.

<figure><img src="/files/BPzkkfc3etEIkfnbkur6" alt=""><figcaption></figcaption></figure>


# Edit Roles

{% hint style="warning" %}
By default, the system does not allow the Admin user to update or delete the **Member** and **Owner** roles.\
However, if you create a **custom role**, the Admin user will be able to update or delete it.
{% endhint %}

This section explains the steps for updating the roles available on the Deka GPU. The following are the steps for updating a role on the List Roles page:

On the List Roles page, click the Edit button.

<figure><img src="/files/X2IYnO4U3dZxSbukNuoV" alt=""><figcaption></figcaption></figure>

The Edit Role page appears, you can only update the name, user description and access rights that the user can use.

<figure><img src="/files/zUSvp6R10rmD29Z9aZZl" alt=""><figcaption></figcaption></figure>

When you have finished updating Edit Role, press the Save Role button.

<figure><img src="/files/pMAI3zfdBv99SdZ4i3J0" alt=""><figcaption></figcaption></figure>


# Delete Roles

This section explains the steps for deleting roles that are no longer used in the Deka GPU. The roles whose data can be deleted are newly added users. On the List Roles page, click the **Delete button.**

<figure><img src="/files/NkgzcKg7B7B7J2er8z8Z" alt=""><figcaption></figcaption></figure>

The Delete Role window appears, to ensure that you are sure to delete the selected role, and press the Yes button.

<figure><img src="/files/g9rdQSfPFuhozBVwgvwt" alt=""><figcaption></figcaption></figure>

Wait until the process is complete and the Role has been successfully deleted notification appears that the role has been successfully deleted on the List Roles page.

<figure><img src="/files/tDD7azjVvhfaKtQxdKeC" alt=""><figcaption></figcaption></figure>


# Broadcast

The **Broadcast** tab displays announcements and broadcast messages sent by the system or administrators. Users can view broadcast information, including the title, message content, and publication date, to stay informed about important updates and notifications.


# View broadcast

Click the **Notifications** icon in the top navigation bar, then select the **Broadcast** tab.

<figure><img src="/files/s9QVMikNeJJXsU0eIEpv" alt=""><figcaption></figcaption></figure>

Click **See All** to view the complete list of broadcast messages and their details.

<figure><img src="/files/g18z2HtAuphLE0B13F0J" alt=""><figcaption></figcaption></figure>

The system displays the **Broadcasts** page, showing a list of all broadcast messages.

<figure><img src="/files/PaK3C13TmXrZxCcVfuqJ" alt=""><figcaption></figcaption></figure>

Click **See More** on a broadcast to view its complete details.

<figure><img src="/files/V6ORPnXvm4dZm0wsH4Cc" alt=""><figcaption></figcaption></figure>

The system displays the complete broadcast information, allowing users to read the full announcement and any related details.

<figure><img src="/files/S0cr4ykyRxb8ztbTYtAf" alt=""><figcaption></figcaption></figure>

## Filter Broadcast

To filter broadcast messages, select the desired **Month** and **Year**. The system automatically displays broadcast messages that match the selected period.

<figure><img src="/files/3hGdzflACPiwPrOmflIX" alt=""><figcaption></figcaption></figure>

Click the **Clear** button to remove the selected **Month** and **Year** filters and display all available broadcast messages.

<figure><img src="/files/NPcrkP9VPFM4PV4oQtXa" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/o4eXcPTnt9UF4JFkp4Bt" alt=""><figcaption></figcaption></figure>


# Download broadcast

Click the Notifications button and select Broadcast. To go to the Broadcast page for see all the Broadcast messages received, click the See All button.

<figure><img src="/files/tzrgIxiN0itFu2EokypO" alt=""><figcaption></figcaption></figure>

The system will automatically display the Broadcast Detail page.

<figure><img src="/files/wcjfJbMJZpEGhBygOiAt" alt=""><figcaption></figcaption></figure>

Click the Download button to download the broadcast data.

<figure><img src="/files/DOl9bmElPMx6G3CAv9Ib" alt=""><figcaption></figcaption></figure>


# Audit Log

The **Activities** page displays a history of user and system activities within the organization, such as login, resource management, and other operational events. This page helps users monitor and review activities performed in their organization. The **Activities** page can be accessed from the **Organization** dropdown menu or by clicking the **Notifications** icon and selecting the **Activity** tab.


# View Audit Log

This menu is used to view all events, actions and changes that occur in your organization in the Service Portal Cloudeka. On the Deka GPU page in the Service Portal Cloudeka, select the Organization menu and then select the Activities menu.

<figure><img src="/files/cH0ZPfV68gnistgAzBGx" alt=""><figcaption></figcaption></figure>

You can view all activities by project available in an organization by tapping the Project column and selecting the project for which you want to view activities.

<figure><img src="/files/Q75QFfZCNOTEGGurTodH" alt=""><figcaption></figcaption></figure>


# Download audit log

The Download Audit Log feature is used to export and save the record of user activities from the Deka GPU. This includes activities such as login, project creation, updates, data management, and system notifications. By downloading the Audit Log, users and administrators can keep a backup, perform further analysis, or maintain compliance documentation for auditing purposes.

On the Activities page, you can download the activity history by clicking the **Download button.**

<figure><img src="/files/F8bUTVZOt6NQOKG3A3SB" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/JoavcFSInle5t47cKEo6" alt=""><figcaption></figcaption></figure>

A **Download Excel** window will appear, containing two available fields: **Select Project and Select Date.** If you do not specify a project to view its activity history, the system will automatically download the entire organization's activity history.

<figure><img src="/files/prtXLBVFezoI84WwSfRb" alt=""><figcaption></figcaption></figure>

You are required to specify the date range of the activity history in the Select Date field before clicking the Download Excel button then click Download Excel

<figure><img src="/files/fx6lzQjxvPOjtxWfd01X" alt=""><figcaption></figcaption></figure>

Wait until the download process is complete. You can view the downloaded file in the Download menu.

<figure><img src="/files/2oLCplCARCe4OK0a4TTI" alt=""><figcaption></figcaption></figure>

Open the downloaded Excel file. It will display as shown in the image below.

<figure><img src="/files/MUhONvNCoysJ0oHUQU6z" alt=""><figcaption></figcaption></figure>


# Voucher

The Service Portal Cloudeka has a voucher feature. To try the voucher feature on the Service Portal Cloudeka page, press the Organization button and select Voucher.

<figure><img src="/files/00Sl8BwtX2COXeIthvwi" alt=""><figcaption></figcaption></figure>

On the **Vouchers** page, there are three voucher categories available: **Voucher Trial**, **Voucher Credit**, and **Voucher Discount**.

<figure><img src="/files/jvBlmMehXmDa70JeZoB5" alt=""><figcaption></figcaption></figure>

For now, there are two types of vouchers available on the Service Portal Cloudeka.

1. [**Voucher Trial**](/service-portal-ai/voucher/voucher-trial) on the Service Portal Cloudeka which are given to you to try the Deka LLM service for free within a certain time limit.
2. [**Voucher Credit**](/service-portal-ai/voucher/voucher-credit) on the Service Portal Cloudeka which are given to users in the form of a credit balance that can be used to access various products on the Service Portal Cloudeka.
3. [Voucher Discount](/service-portal-ai/voucher/voucher-discount) provides discounts that can be applied to eligible products or services on the **Service Portal Cloudeka**, subject to the applicable terms and conditions.

Each voucher has its own validity period and must be used before its expiration date. Once a voucher expires, it can no longer be used.


# Voucher Trial

{% hint style="success" %}
This voucher is valid for Cloudeka Portal Service product, Deka LLM.
{% endhint %}

This Voucher Trial includes a number of coins and a duration of time that allows you to access the features available on Deka LLM at no cost. By using this voucher, you can test the performance and suitability of Deka LLM to your business needs. To be able to claim the Voucher Trial on the Service Portal Cloudeka, make sure you already have a voucher trial code. On the Voucher Trial in Service Portal Cloudeka, enter the voucher code and click the Claim Voucher button.

{% hint style="danger" %}
If you have more than one project then there is a Select Project window to determine which projects can use the voucher.
{% endhint %}

<figure><img src="/files/oywQ9QblKTyufRz9qvlA" alt=""><figcaption></figcaption></figure>

If you successfully claim the voucher, the notification Voucher has been successfully claimed! indicates that the voucher can be used by the project you have specified.

<figure><img src="/files/Z6698ppgLvTHT72e2j4b" alt=""><figcaption></figcaption></figure>


# Voucher Credit

Voucher Credit includes a nominal amount and time duration that allows you to access available products except Deka LLM on the Service Portal Cloudeka at no cost. To be able to claim Voucher Credit on the Service Portal Cloudeka, make sure you have a voucher credit code. On the Voucher Credit page in the Service Portal Cloudeka, enter the voucher code and click the Claim Voucher button.

{% hint style="info" %}
If you have more than one project then there is a Select Project window to determine which projects can use the voucher.
{% endhint %}

<figure><img src="/files/Ybk3POJkdigCnk2VEwhc" alt=""><figcaption></figcaption></figure>

If you successfully claim the voucher, the notification Voucher has been successfully claimed! indicates that the voucher can be used by the project you have specified.

<figure><img src="/files/0ZTf91p59GBEl3D4Xlcs" alt=""><figcaption></figcaption></figure>


# Voucher Discount

The **Voucher Discount** tab displays discount vouchers that can be applied to eligible products or services in the **Cloudeka Service Portal**. Users can view voucher information, including the project, voucher type, applicable products, discount value, and voucher validity period.

On the **Vouchers** page, click the **Voucher Discount** tab.

<figure><img src="/files/0886BkVS0h9rHOsmCz4d" alt=""><figcaption></figcaption></figure>

If you have received a **Voucher Discount** code from the **Super Admin**, or already have a valid voucher code, enter it into the **Voucher Code** field.

<figure><img src="/files/3gphjcoBsbcMMOu7Z01a" alt=""><figcaption></figcaption></figure>

After entering the voucher code in the **Voucher Code** field, click **Claim Voucher** to claim the selected discount voucher.

<figure><img src="/files/bKjViyMFlLqYnwe1hXhO" alt=""><figcaption></figcaption></figure>

The system displays the notification **"Voucher Discount has been successfully claimed."** The claimed voucher is then added to the **Voucher Discount** list.

<figure><img src="/files/4buogDH4LA7rx9WxeuIF" alt=""><figcaption></figcaption></figure>


# Security

This section will explain in detail about the Security menu on Deka GPU offering security at the infrastructure layer and application layer security provided by Deka GPU.AI Security AI Infrastructure Layer.


# AI Security AI Infrastructure Layer

Artificial Intelligence Security and the Artificial Intelligence Infrastructure Layer are important concepts in the development and application of artificial intelligence. Both play a role in ensuring that artificial intelligence systems not only function efficiently, but are also safe from various security threats that may arise.

Artificial Intelligence Security refers to a variety of measures and technologies designed to protect AI systems from threats that could disrupt functionality, corrupt data, or exploit weaknesses in the system. This threat can come from cyber attacks, such as hacking, data theft, or misuse of AI models. To address these threats, AI Security involves techniques such as data encryption, identity verification, anomaly detection, and continuous monitoring and updates. In addition, AI Security also includes protection against bias and data manipulation that can influence the results and decisions made by the AI ​​system.

The Artificial Intelligence Infrastructure Layer is the technological layer that underlies the operation of AI systems. This infrastructure includes hardware, such as GPU (Graphics Processing Unit) processors used to process complex computing tasks, as well as software and networks that allow AI systems to function optimally.

The add-on security features for Deka GPU customer tenants are designed to provide an additional layer of protection that is important in maintaining data and operations security. In the modern computing environment, cyber threats are growing and becoming more sophisticated, so extra protection is needed by companies. This security add-on ensures that tenants, or users of Deka GPU services, can run their applications and store their data more safely and be protected from potential attacks. With this add-on, Deka GPU customers not only get high computing power, but also solid security to support their operations. The protection provided by this add-on covers various important aspects, such as monitoring and early detection of threats. There are various products from SQURA that can help you with security include:<br>

#### 1. SQURA NGFW GPU,

SQURA NGFW GPU is a Next-Generation Firewall that uses the power of GPUs to accelerate network traffic analysis and detect threats in real time.

#### 2 .SQURA ZTNA

SQURA ZTNA (Zero Trust Network Access) provides strict access control with zero trust principles, ensuring that only verified and secure users can access certain resources.

#### 3.SQURA AntiDDoS

SQURA AntiDDoS is specifically designed to protect networks from Distributed Denial of Service (DDoS) attacks that can cripple services.

#### 4.SQURA WAF OC

SQURA WAF OC (Web Application Firewall Operating Center) functions as a bastion for web applications hosted on Deka GPU. With SQURA WAF, web applications are protected from various common threats such as SQL injection attacks, cross-site scripting, and other application-based attacks. This product filters incoming and outgoing traffic from web applications, ensuring that only legitimate traffic is allowed to pass through. SQURA WAF uses advanced algorithms to analyze traffic patterns and detect suspicious behavior, thereby preventing attacks before they reach the application. This is an important solution for companies that depend on web applications for their operations, as threats to web applications can have fatal consequences for the business.

#### 5.SQURA NOC

SQURA NOC (Network Operations Center) provides 24/7 network monitoring, ensuring that any issues can be detected and addressed immediately before they have a major impact.

#### 6.SQURA PenTest

SQURA PenTest is a penetration testing service that helps customers identify weaknesses in their systems through realistic cyber attack simulations.

#### 7.SQURA SOC

SQURA SOC (Security Operations Center) offers comprehensive security management with a team of experts ready to respond to any security incident. These services add an additional layer of protection for Deka GPU tenants, making their infrastructure more resilient to cyber threats.

Overall, the combination of security add-ons and SQURA products and services makes Deka GPU a powerful and secure choice for enterprises requiring high-performance computing solutions. Tenants of Deka GPU customers can have peace of mind knowing that their data and applications are protected by the latest security technology. Implementing this solution also helps companies to comply with various applicable regulations and security standards, maintaining their good reputation in the eyes of customers and business partners. As cyber threats continue to evolve, it is important for every company to have a solid security strategy, and SQURA solutions together with Deka GPU provide a strong foundation for that. This integrated and efficient security allows customers to focus on innovation and business growth without worrying about ever-evolving cyber threats.


# AI Security AI Application Layer

Artificial Intelligence Security on the Artificial Intelligence Application Layer refers to security measures applied specifically to the application layer of an artificial intelligence system.

#### 1. SQURA SecureAI

SQURA SecureAI is a security solution that protects AI-based systems during execution or runtime. In general, this name refers to a set of tools and technologies that ensure that AI models and the applications that run them are safe from threats, such as code injection attacks or data poisoning, that can occur during model operationalization. This technology monitors and protects AI processes in real time, automatically detects and responds to threats, and maintains the integrity of AI models to ensure they remain secure and function as intended.

#### 2. SQURA AdoptAI

SQURA AdoptAI is a security solution that supports the safe adoption of Generative AI (GenAI) applications in every customer's business process.This solution reduces the risk of sensitive corporate data leakage when using GenAI applications to simplify daily work, while also enabling detailed access control and data management. A simple example is using GenAI to help create an enterprise GenAI. Another example is using GenAI to help take meeting notes (MoM) during a meeting.

Overall, AI Security on the AI Application Layer focuses on protecting AI applications from various threats that can affect the reliability, security, and integrity of the results produced. This includes everything from protecting user data to ensuring that AI models remain secure against external manipulation and attacks. Strong security at this layer is critical to maintaining user trust and minimizing the risks associated with deploying AI in a variety of business and industrial applications.


# Ticket


# Introduction

Ticket is one of the menus in the Services Portal Cloudeka for creating tickets that can be used to report problems and request information. To go to the Ticket page on the Services Portal Cloudeka, select the Ticket menu.

<figure><img src="/files/hzcsKwB2beJ2IB07VbND" alt=""><figcaption></figcaption></figure>

On the **Ticket** page, several features are available, including the following:

1. **Create Ticket**, used to create a new ticket that will be submitted to the **Service Portal Cloudeka** system.
2. **Select Project**, used to select the project related to the ticket being created, making it easier for the Cloudeka Team to identify the reported issue.
3. **Select Request Type**, used to determine the type of request to be submitted to the Cloudeka Team. Currently, the available request types are **Information Request** and **Problem Report**.
4. **Select Status**, used to filter tickets based on their current status.
5. **Ticket Table**, displays a list of tickets that have been created. The following section provides an explanation of the available ticket information displayed in the table.

| Column        | Description                                                                                                                                      |
| ------------- | ------------------------------------------------------------------------------------------------------------------------------------------------ |
| Ticket Number | Displays the unique number assigned to each ticket a customer creates to Service Portal Cloudeka.                                                |
| Subject       | Displays the title of the request that the customer reported to the Deka GPU.                                                                    |
| Project       | Displays the name of the project associated with the ticket created to the Deka GPU.                                                             |
| Request Type  | Displays the type of request reported to the Deka GPU. Currently there are two types of tickets, namely, Information Request and Problem Report. |
| Site          | Displays the location associated with the ticket.                                                                                                |
| Created Date  | Displays the current time ticket created to the Deka GPU .                                                                                       |
| Status        | Displays the current state of customer-generated tickets to Deka GPU.                                                                            |


# Create Ticket

Create Ticket is one of the features provided in the Deka GPU that allows you, as a customer, to create a new ticket when experiencing an issue or needing assistance. The Cloudeka Team will help resolve your request.

On the Deka GPU page, select the Ticket menu and click the Create Ticket button.

<figure><img src="/files/evYIO75FxDyn1EhxlFsD" alt=""><figcaption></figcaption></figure>

The Create Ticket page appears, fill in all the available columns. If you have filled in all the available columns on the Create Ticket page, press the Submit button to send the ticket order to the Deka GPU system. For further explanation about each column.

<figure><img src="/files/zs3rtt6fBJZVedwPwnzM" alt=""><figcaption></figcaption></figure>

<table><thead><tr><th width="212"></th><th>Description</th></tr></thead><tbody><tr><td>Subject Ticket</td><td>Title of the ticket to be created.</td></tr><tr><td>Project Name</td><td>The name of the project that will be affiliated with the created ticket.</td></tr><tr><td>Request Type Ticket</td><td><p>Types of tickets that will be created, currently there are two types of tickets that can be created, namely:</p><ol><li>Information Request</li><li>Problem Report</li></ol></td></tr><tr><td>Priority Ticket</td><td><ol><li>Critical</li><li>Major</li><li>Minor</li></ol></td></tr><tr><td>Category</td><td>The main classification of the issue or request being submitted.</td></tr><tr><td>Sub-Category</td><td>Sub-category of the selected service type.</td></tr><tr><td>Item</td><td>Specifies the detailed item of the service that is experiencing an issue or is the subject of the request, such as <em>SLA Report</em>. This item is usually directly related to the <strong>Sub Category</strong> field.</td></tr><tr><td>Description</td><td>A field used to provide a detailed explanation of the issue, request, or context of the ticket. Example input: <em>Demo Ticket</em>. This is important to ensure the support team clearly understands the purpose of the submitted ticket.</td></tr></tbody></table>

If successful, it can be seen in the Ticket table.

<figure><img src="/files/ITYXLhhZ2ruVXMzbwM8O" alt=""><figcaption></figcaption></figure>


# Detail Ticket

On the **Ticket** page, select the ticket for which you want to view data information by clicking on the ticket label in the **Subject** column.

<figure><img src="/files/1XGsiAGnsfDibYVEazJr" alt=""><figcaption></figcaption></figure>

The **Ticket Details** page will appear, displaying several pieces of ticket-related information. You can attach supporting evidence and add additional details to the ticket. The Ticket Details page includes several features, as described below:

<figure><img src="/files/hhEha6YC3xX311CfueDb" alt=""><figcaption></figcaption></figure>


# Attachment

**Attachment** is one of the features available in the Service Portal Cloudeka under the Ticket menu, which allows you to upload supporting evidence related to the reported issue in Word/PDF format. You can follow the steps in the sub-section [Add Attachment](/service-portal-ai/ticket/add-attachment).

<figure><img src="/files/Cagdg1AkAd3vIIodseer" alt=""><figcaption></figcaption></figure>


# Worklogs

**Worklog** is a feature in the Service Portal Cloudeka Ticket menu that displays records of work duration logged by the support team while handling the ticket. The information shown includes **Owner**, **Time Taken**, **Start Time**, **End Time**, and **Type**.

<figure><img src="/files/1ZfsmR6ccQtVHYvEwucb" alt=""><figcaption></figcaption></figure>

To view the detailed worklog, press the **Detail** button.

<figure><img src="/files/QFY0wP0R5DS1wcRHzmgU" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/3kDdilJwZRdmmGAkq5B1" alt=""><figcaption></figcaption></figure>




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