> For the complete documentation index, see [llms.txt](https://docs.cloudeka.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cloudeka.ai/service-portal-ai/forgot-password.md).

# Forgot Password

If you forget the password you used when signing in to the Cloudeka Services Portal Service. You can use the Forgot Password button to recover the password, customers can follow this guide by pressing the Forgot Password button on the Sign In page.

<figure><img src="https://putri.box.cloudeka.id/cloudeka-assets/docs.cloudeka.ai/0serviceportalai/forgotpassword_01.png" alt=""><figcaption></figcaption></figure>

Enter the email registered with the Cloudeka Portal GPU Deka Service, and press the Submit button.

<figure><img src="https://putri.box.cloudeka.id/cloudeka-assets/docs.cloudeka.ai/0serviceportalai/forgotpassword_02.png" alt=""><figcaption></figcaption></figure>

There is a notification "Please check your email Deka GPU to validate your account". You can check the email registered with your Deka GPU Portal Cloudeka Service for further validation.

<figure><img src="https://putri.box.cloudeka.id/cloudeka-assets/docs.cloudeka.ai/0serviceportalai/forgotpassword_03.png" alt=""><figcaption></figcaption></figure>

To change the password, press the button Reset Password which the Deka GPU Portal Cloudeka Service sends to the email registered with the Deka GPU Portal Cloudeka Service. However, if the button Reset Password cannot be used, then you can use the link provided.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfz-Ou1PW1PaA1OtYFpjkei35eI0sBX1D-_HgU2Egso-ZP_fFA7aNTkPNh1784mkyEetq4ZmwjHWdTQhkTOwDztRpyoYm7idfKmv_RwbtvxL8ZPJSOb2kMNSf9zzpQL03R8OBy59p2-PS9nmDjVvunU9_5G?key=Ev8ZUgmaHUDmaQ-VYexdFg" alt=""><figcaption></figcaption></figure>

You will be directed to the Create New Password page and asked to fill in the password column and confirmation column for the new password. Press the button Create Password.

<figure><img src="https://putri.box.cloudeka.id/cloudeka-assets/docs.cloudeka.ai/0serviceportalai/forgotpassword_04.png" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdU_or-cz1j54ZNKKzSb_lOA7JzmORIl7Q9v9NsABj7ATnTxD-e3Q80349Q3UhhSxR55K8d-tF9DMG-zAWbbMbw4NTBT3hOKJzU1u0yBZ-HsA0L_6thK6aPoq1m342ORSODFR6aYQCz9qdHfIJ8EnduTaM?key=Ev8ZUgmaHUDmaQ-VYexdFg" alt=""><figcaption></figcaption></figure>

<table><thead><tr><th width="221">Column</th><th>Description</th></tr></thead><tbody><tr><td>New Password</td><td>Type your new password, the password cannot be the same as before. consist of a minimum of 8 characters using a combination of uppercase letters, lowercase letters, numbers &#x26; symbols. It is created for customer data security. If the password created does not comply with the existing provisions, a warning will appear, for example: must include symbols.</td></tr><tr><td>Confirm New Password</td><td>Retype your new password.</td></tr></tbody></table>

If the password change process is successful, you can log in to the Deka GPU Portal Cloudeka Service using the new password.

<figure><img src="https://putri.box.cloudeka.id/cloudeka-assets/docs.cloudeka.ai/0serviceportalai/forgotpassword_05.png" alt=""><figcaption></figcaption></figure>