# Sign Up {% hint style="success" %} This section just for project type Small and Medium Enterprise using payment method Prepaid. {% endhint %} To be able to access the Service Portal AI, you must have an account first. You only need to register once using the following method, access the [Service Portal AI](https://ai.cloudeka.id/) there's your browser, then the Sign In Now! will be displayed. Click the Sign Up button.

Because you register via the Sign In page on the Service Portal AI, automatically the account created for personal use is of the SME type, whereas if you need the type of account used for a business or organization that has a legal entity then you can contact us. The Sign Up page appears containing several columns, namely Fullname, Email Address, Password and Phone Number. Check I'm not a robot.

Colum	Description
Full Name	Full name of the prospective user.
Email Address	Electronic mail that will be registered using the Service Portal AI.
Password	Consists of a minimum of 14 characters using a combination of uppercase letters, lowercase letters, numbers, and special character (e.g., !, @, #, $). If the password created does not comply with the existing provisions, a warning will appear, for example: must include symbols. For security reasons, you are required to change your password every 90 days.
Phone Number	The telephone number of the user to be registered.

At the bottom of the form, there is an option to check a consent box stating that the user agrees with Terms of Service.

After the "Terms of Service" window automatically appears, you need to read and understand the applicable regulations, such as rights and obligations as well as the privacy policy that has been determined by Lintasarta. To continue, you must check the box "I confirm that I have read and accept the terms and conditions and privacy policy," and press the "Accept" button to continue the registration process.

At the bottom of the form, there is an option to check a consent box stating that the user agrees with the Privacy Policy.

After the “Privacy Policy” window automatically appears, you need to read and understand the applicable regulations, including the user’s rights and obligations as well as the privacy practices determined by Lintasarta. To continue, you must check the box “I confirm that I have read and accept the Privacy Policy,” and press the “Accept” button to proceed with the registration process.

Click the Sign Up button to continue the account registration process.

If registration is successful then it will appear “Congratulations Your account has been successfully created! Please check your email for account verification”.

To verify your email, you can click the button Verify Your Email Address then follow the next steps. However, if the button Verify Your Email Address cannot be used, then you can use the link provided, by clicking the link or copying it into your browser.

You will be automatically directed to the Service Portal AI Sign In page. Enter the email address and password that have been registered with the Service Portal AI. Put a mark on "I'm not a robot" for verification and click the Sign In button".

Because you as a new user do not yet have an organization or project registered on the Service Portal AI, the first thing that appears is the Create Organization page. You are asked to enter several available columns. After filling in all the available columns on the Create Organization page, press the Create button to proceed to the stage of adding a project.

Column	Description
Name of Organization	The official name of the organization that will use the Service Portal AI.
Address	The official address used of the organization using the Service Portal AI.
Country	The country where the organization is located that uses the Service Portal AI.
Description	A brief description of the organizations using the Service Portal AI.
Business Phone Number	The business telephone number used by organizations using the Service Portal AI.
City/Region/ZIP	The city, region, and zip code where the organization is located that uses the Service Portal AI.
Select Sales	Sales recommends that you use the Service Portal AI.

After adding an organization, the Create New Project page appears to add a project that will use the Service Portal AI. You are asked to enter several available columns. After filling in all the available columns on the Create New Project page, press the Create button to go to the Service Portal AI page.

Column	Description
Project Name	The project name that will be used in the organization.
Description Project	A brief description of the project to be created.
Business VAT ID	Tax identification number of the user company.
Business VAT Name	The legal name of the company according to the tax data.
Business VAT Address	Full address of the head office or official address of the company.

After you Create Project, a window for Multi-Factor Authentication Required activation will appear. Click the **Active Multi-Factor Authentication**.

The Confirm Password window will then be displayed, enter your current password and click the Confirm button to proceed with the MFA activation.

In the next step, you can download an authentication app on your smartphone. This guide only demonstrates the use of Google Authenticator and Microsoft Authenticator. For Android smartphone users, here are the links for [Google Authenticator](https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2) and [Microsoft Authenticator](https://play.google.com/store/apps/details?id=com.azure.authenticator). For iOS smartphone users, here are the links for [Google Authenticator](https://apps.apple.com/us/app/google-authenticator/id388497605) and [Microsoft Authenticator](https://apps.apple.com/us/app/microsoft-authenticator/id983156458).

You can see the projects you have added in your organization in the Service Portal AI still with **Status Cluster "Pending"** wait a few moments for the email **Status Cluster** "**Ready**". {% hint style="success" %} The cluster status will change from “Pending” to “Ready” approximately 15 minutes after the project has been created. {% endhint %}

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