> For the complete documentation index, see [llms.txt](https://docs.cloudeka.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cloudeka.ai/service-portal-ai/ticket/detail-ticket/worklogs.md).

# Worklogs

**Worklog** is a feature in the Service Portal Cloudeka Ticket menu that displays records of work duration logged by the support team while handling the ticket. The information shown includes **Owner**, **Time Taken**, **Start Time**, **End Time**, and **Type**.

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To view the detailed worklog, press the **Detail** button.

<figure><img src="/files/QFY0wP0R5DS1wcRHzmgU" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/3kDdilJwZRdmmGAkq5B1" alt=""><figcaption></figcaption></figure>