> For the complete documentation index, see [llms.txt](https://docs.cloudeka.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cloudeka.ai/service-portal-ai/ticket/detail-ticket/worklogs.md).

# Worklogs

**Worklog** is a feature in the Service Portal Cloudeka Ticket menu that displays records of work duration logged by the support team while handling the ticket. The information shown includes **Owner**, **Time Taken**, **Start Time**, **End Time**, and **Type**.

<figure><img src="https://2882153758-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fi9YWb69HFXLHYlXffReU%2Fuploads%2Fgit-blob-6e50ad85ad64259f5b8b829aab917064f9c0878c%2Faaoapoao.png?alt=media" alt=""><figcaption></figcaption></figure>

To view the detailed worklog, press the **Detail** button.

<figure><img src="https://2882153758-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fi9YWb69HFXLHYlXffReU%2Fuploads%2Fgit-blob-0cfaa2ce780b149314418d88ba10487096fbeb78%2Fiyyyyy.png?alt=media" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2882153758-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fi9YWb69HFXLHYlXffReU%2Fuploads%2Fgit-blob-d7a6b0a4cb2e066e73d199c04b3247f06c92ab34%2Fsul.png?alt=media" alt=""><figcaption></figcaption></figure>