# Worklogs

**Worklog** is a feature in the Service Portal AI Ticket menu that displays records of work duration logged by the support team while handling the ticket. The information shown includes **Owner**, **Time Taken**, **Start Time**, **End Time**, and **Type**.

<figure><img src="/files/lsoWigGKpTiM368f1IUl" alt=""><figcaption></figcaption></figure>

<p align="center">Tab worklogs</p>

To view the detailed worklog, press the **Detail** button.

<figure><img src="/files/jYpyD8wvymWMgFzv7UbO" alt=""><figcaption></figcaption></figure>

<p align="center">Worklogs detail</p>

<figure><img src="/files/Nyqa1ZdzNLX7UhGVEG0S" alt=""><figcaption></figcaption></figure>

<p align="center">Detail worklogs</p>


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