# Worklogs

**Worklog** is a feature in the Service Portal AI Ticket menu that displays records of work duration logged by the support team while handling the ticket. The information shown includes **Owner**, **Time Taken**, **Start Time**, **End Time**, and **Type**.

<figure><img src="https://2882153758-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fi9YWb69HFXLHYlXffReU%2Fuploads%2FkxdC1aU953TO5aNSgyK9%2Fimage.png?alt=media&#x26;token=308fd910-224c-4f86-b00b-961f6ff7df55" alt=""><figcaption></figcaption></figure>

<p align="center">Tab worklogs</p>

To view the detailed worklog, press the **Detail** button.

<figure><img src="https://2882153758-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fi9YWb69HFXLHYlXffReU%2Fuploads%2FwZERRjP8Uh5VePy0bFnj%2Fimage.png?alt=media&#x26;token=9ca11fcc-e691-4322-b0b1-38ad5c144e97" alt=""><figcaption></figcaption></figure>

<p align="center">Worklogs detail</p>

<figure><img src="https://2882153758-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fi9YWb69HFXLHYlXffReU%2Fuploads%2F7IQqK2wEFx8mrmyeLbQ0%2Fimage.png?alt=media&#x26;token=cd4f4b02-09bf-4fdd-a956-f12f1f01c75c" alt=""><figcaption></figcaption></figure>

<p align="center">Detail worklogs</p>