> For the complete documentation index, see [llms.txt](https://docs.cloudeka.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cloudeka.ai/service-portal-ai/ticket/escalation-ticket.md).
# Escalation Ticket
The **Escalation** feature is available in the **Ticket** menu of the Service Portal Cloudeka. When this feature is activated, the system will automatically send a notification to the **Operational Manager** and escalate the issue up to the **Director** level until the ticket is resolved. To use this feature, follow these steps:
On the **Ticket** page in the Service Portal Cloudeka, after successfully creating a ticket, click the **Subject** of the ticket from the ticket list.
On the **Detail Ticket** page, click the **Escalation** button.
A confirmation window titled **Escalation Confirmation** will appear. It informs you that if you proceed, the system will automatically notify the Operational Manager and escalate the issue up to the Director level until the ticket is closed. Click **Confirm** button to proceed with the escalation process, or click **Cancel** button to abort the escalation.