Introduction

Ticket is one of the menus in the Services Portal Cloudeka for creating tickets that can be used to report problems and request information. To go to the Ticket page on the Services Portal Cloudeka, select the Ticket menu.

On the Ticket page, several features are available, including the following:

1. Create Ticket, used to create a new ticket that will be submitted to the Service Portal Cloudeka system.

2. Select Project, used to select the project related to the ticket being created, making it easier for the Cloudeka Team to identify the reported issue.

3. Select Request Type, used to determine the type of request to be submitted to the Cloudeka Team. Currently, the available request types are Information Request and Problem Report.

4. Select Status, used to filter tickets based on their current status.

5. Ticket Table, displays a list of tickets that have been created. The following section provides an explanation of the available ticket information displayed in the table.

Column	Description
Ticket Number	Displays the unique number assigned to each ticket a customer creates to Service Portal Cloudeka.
Subject	Displays the title of the request that the customer reported to the Deka GPU.
Project	Displays the name of the project associated with the ticket created to the Deka GPU.
Request Type	Displays the type of request reported to the Deka GPU. Currently there are two types of tickets, namely, Information Request and Problem Report.
Site	Displays the location associated with the ticket.
Created Date	Displays the current time ticket created to the Deka GPU .
Status	Displays the current state of customer-generated tickets to Deka GPU.