# Introduction

Ticket is one of the menus in the Services Portal AI for creating tickets that can be used to report problems and request information. To go to the Ticket page on the Services Portal Deka GPU, select the Ticket menu.

<figure><img src="/files/GJTizSTt43e9IRTnjJvo" alt=""><figcaption></figcaption></figure>

<p align="center">Ticket page</p>

On the Ticket page there are several features including the following:

1. Create Ticket button, used to create a new ticket that will be accepted by the Services Portal Deka GPU system.
2. Select Project, used to select the project related to the ticket to be created, making it easier for the Cloudeka Team to identify reported problems.
3. Select Request Type, used to determine the type of request to report to the Cloudeka Team. Currently the types available are Information Request and Problem Report.
4. Select Status, used for the current status of tickets that customers have created to Services Portal Deka GPU .
5. Tabel Ticket, displays a list of tickets that have been created. The following is an explanation of the table of available tickets.

<p align="center">Table Ticket</p>

| Ticket Number | Displays the unique number assigned to each ticket a customer creates to Service Portal AI.                                                                      |
| ------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Subject       | Displays the title of the request that the customer reported to the Services Portal Deka GPU.                                                                    |
| Project       | Displays the name of the project associated with the ticket created to the Services Portal Deka GPU.                                                             |
| Request Type  | Displays the type of request reported to the Services Portal Deka GPU. Currently there are two types of tickets, namely, Information Request and Problem Report. |
| Site          | Displays the location associated with the ticket.                                                                                                                |
| Created Date  | Displays the current time ticket created to the Services Portal Deka GPU ..                                                                                      |
| Status        | Displays the current state of customer-generated tickets to Services Portal Deka GPU.                                                                            |


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.cloudeka.ai/service-portal-ai/ticket/introduction.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.