Rating and Comment

Rating and Comment is one of the features available in the Ticket menu, playing an important role in evaluating service quality and providing valuable input for continuous improvement by the Cloudeka operational team. This feature becomes available after your issue has been successfully resolved and the ticket status is marked as Closed. To use this feature, select the relevant subject from the ticket list.

On the Detail Ticket page, you will find the Rating and Comment section.

You can provide a rating by selecting from 1 to 5 stars as an indicator of your satisfaction level. Additionally, you may write feedback, suggestions, or comments related to the ticket resolution process in the comment field.

Once the rating and comment are filled in, click the Submit button to send your feedback.