# Rating and Comment

{% hint style="success" %}
The ticket status can be changed from ‘Open’ to ‘Closed’ only by the Team Support Cloudeka  
{% endhint %}

{% hint style="success" %}
This feature is available if your ticket status is already "Closed"
{% endhint %}

**Rating and Comment** is one of the features available in the **Ticket** menu, playing an important role in evaluating service quality and providing valuable input for continuous improvement by the Cloudeka operational team. This feature becomes available after your issue has been successfully resolved and the ticket status is marked as **Closed**. To use this feature, select the relevant **subject** from the ticket list.

<figure><img src="https://2882153758-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fi9YWb69HFXLHYlXffReU%2Fuploads%2FUILYqX8ymV4y2odUbJGQ%2Fimage.png?alt=media&#x26;token=cdbc2f71-7997-4dae-9650-a6bcea16689b" alt=""><figcaption></figcaption></figure>

On the **Detail Ticket** page, you will find the **Rating and Comment** section.

<figure><img src="https://2882153758-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fi9YWb69HFXLHYlXffReU%2Fuploads%2Fc6rRzoftFrqhMNuOfZQv%2Fimage.png?alt=media&#x26;token=9f56d296-2fa7-466a-9ef9-c3f6c023f251" alt=""><figcaption></figcaption></figure>

You can provide a rating by selecting from 1 to 5 stars as an indicator of your satisfaction level. Additionally, you may write feedback, suggestions, or comments related to the ticket resolution process in the comment field.

<figure><img src="https://2882153758-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fi9YWb69HFXLHYlXffReU%2Fuploads%2F324HiIiCU1vwFfamDst0%2Fimage.png?alt=media&#x26;token=da43e017-d673-4137-ad71-bfbae6b6b370" alt=""><figcaption></figcaption></figure>

Once the rating and comment are filled in, click the **Submit** button to send your feedback.

<figure><img src="https://2882153758-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fi9YWb69HFXLHYlXffReU%2Fuploads%2FAKsIPn7Q38kzzkRbDaKZ%2Fimage.png?alt=media&#x26;token=8bf8d65d-7fe9-47b1-b0b7-b1f0a3c0f529" alt=""><figcaption></figcaption></figure>