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Sign in using Google Account

You can also sign in to the Service Portal AI using your Google account. On the Sign in page in the Service Portal AI, click Sign in with Google button.

Sign in with Google

If this is your first time logging into the Service Portal AI, the Service Portal AI will automatically request an OTP to grant you access, displaying a window with the message “We don’t recognize the device.” Click the OK button.

Process Sign In

You will be redirected to the “OTP Verification” page. Enter the OTP code you received via email.

OTP Verification

Check your email inbox, you should have received an email from [email protected] with the subject [Lintasarta Cloudeka] Please verify your device.

Email verify device

Enter the OTP code from the email and click the Verify button.

OTP Verification

If you have finished understanding carefully, then give a check mark on “I have read and agree to the Terms and Conditions” and “ I have read and Agree to The Privacy Policy". Click the Accept & Continue button to enjoy the Service Portal Cloudeka. You can read detail this End-User License Agreement.

Accept Terms and Conditions & Privacy Policy

After you agree to the Terms and Conditions along with the Privacy Policy, a window for Multi-Factor Authentication Required activation will appear. Click the Active Multi-Factor Authentication.

Multi-Factor Authentication Required

The Confirm Password window will then be displayed, enter your current password and click the Confirm button to proceed with the MFA activation.

Confirm Password

In the next step, you can download an authentication app on your smartphone. This guide only demonstrates the use of Google Authenticator and Microsoft Authenticator. For Android smartphone users, here are the links for Google Authenticator and Microsoft Authenticator. For iOS smartphone users, here are the links for Google Authenticator and Microsoft Authenticator.

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