detail
The cldkctl ticket detail command retrieves a comprehensive view of a specific ticket in your project. It displays all essential information such as ticket details, attachments, worklogs, resolutions, and discussion comments. This command is useful for reviewing ticket progress, communication history, and uploaded files related to a specific issue.
Usage
cldkctl ticket detail [id] [flags]Steps
Follow the steps below to run and view the result of this command:
Identify the Ticket ID of the ticket you want to view. Refer to the Ticket List section to view all available Ticket IDs.
Run the following command to retrieve full details of that specific ticket:
./cldkctl ticket detail <ticket_id>Replace <ticket_id> with the actual ID.
The command will return detailed sections that include ticket metadata, comments, attachments, and resolutions.
Discussion Comments Section
User
The user or system role that posted the comment.
Comment
The text content of the comment.
Attachment
Files uploaded with the comment, if any.
Created At
Timestamp when the comment was added.
Ticket Detail Section
ID
Unique identifier of the ticket.
Ticket Number
Numeric reference number for the ticket.
Subject
The main topic or title of the ticket.
Description
Details or purpose of the ticket creation.
Priority
Indicates the urgency level (e.g., Minor, Critical).
Project
The project to which the ticket belongs.
Request Type
Type of request (e.g., Information Request, Problem Report).
Site
Location or site where the issue occurred.
Created Date
Timestamp of ticket creation.
Rating
Rating score for resolved tickets.
Status
Current ticket status (e.g., Closed, Open, In Progress).
Ticket Attachments Section
File Attachment
File name of the uploaded attachment.
Created At
Timestamp when the file was uploaded.
Ticket Worklogs Section
Owner
The user who performed the work.
Time Taken
Duration spent on the task.
Start Time/ End Time
Start and end timestamps of the work.
Type
Category of the task performed.
Description
Additional details of the work performed.
Ticket Resolution Section
Submitted On
Date and time the resolution was recorded.
Submitted By
Source or platform used to submit the resolution (e.g., Service Portal).
Content
Summary of the resolution.
Attachments
Files related to the resolution process.
Flags
-h, --help
Help for the ticket detail subcommand.
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