Create Ticket

Create Ticket is one of the features provided in the Service Portal Deka GPU that allows you, as a customer, to create a new ticket when experiencing an issue or needing assistance. The Cloudeka Team will help resolve your request.

On the Service Portal Deka GPU page, select the Ticket menu and click the Create Ticket button.

Create ticket

The Create Ticket page appears, fill in all the available columns. If you have filled in all the available columns on the Create Ticket page, press the Submit button to send the ticket order to the Deka GPU Portal Service system. For further explanation about each column.

Form create ticket

	Description
Subject Ticket	Title of the ticket to be created.
Project Name	The name of the project that will be affiliated with the created ticket.
Request Type Ticket	Types of tickets that will be created, currently there are two types of tickets that can be created, namely: Information Request Problem Report
Priority Ticket	Critical Major Minor
Category	The main classification of the issue or request being submitted.
Sub-Category	Sub-category of the selected service type.
Item	Specifies the detailed item of the service that is experiencing an issue or is the subject of the request, such as SLA Report. This item is usually directly related to the Sub Category field.
Description	A field used to provide a detailed explanation of the issue, request, or context of the ticket. Example input: Demo Ticket. This is important to ensure the support team clearly understands the purpose of the submitted ticket.

If successful, it can be seen in the Ticket table.

Sucess create ticket